yes - unfortunately I have realized that over the past few hours...
I wish Declude had 24 hour support!
-------
Randy A.
Technical Support Director
Global Web Solutions, Inc.
804-442-5300
globalweb.net
----- Original Message -----
From: "Darrell ([EMAIL PROTECTED])" <[EMAIL PROTECTED]>
To: <declude.junkmail@declude.com>
Sent: Saturday, September 29, 2007 11:30 AM
Subject: Re: [Declude.JunkMail] HELP, Declude stoped functioning
You will need to contact Declude at this point. There is nothing we can
do to help you out since the key is showing as expired thus is will not
process messages.
Darrell
----------------------------------
Check out http://www.invariantsystems.com for utilities for Declude,
Imail, mxGuard, and ORF. IMail/Declude Overflow Queue Monitoring,
SURBL/URI integration, MRTG Integration, and Log Parsers.
Randy Armbrecht wrote:
Darrell,
thanks for thew quick response...
process is running; but only at 3 threads and 0% CPU.
do have a diags.txt file; looking into that it shows at bottom:
[81CDE419-BDA4-44DB-9090-89C4A7492A98] IS EXPIRED KEY
but we just renewed this yesterday..
-------
Randy A.
Technical Support Director
Global Web Solutions, Inc.
804-442-5300
globalweb.net
----- Original Message ----- From: "Darrell
([EMAIL PROTECTED])" <[EMAIL PROTECTED]>
To: <declude.junkmail@declude.com>
Sent: Saturday, September 29, 2007 10:10 AM
Subject: Re: [Declude.JunkMail] HELP, Declude stoped functioning
Randy,
Is the decludeproc service started?
Also, in the declude folder to you have a diags text file?
Darrell
----------------------------------
Check out http://www.invariantsystems.com for utilities for Declude,
Imail, mxGuard, and ORF. IMail/Declude Overflow Queue Monitoring,
SURBL/URI integration, MRTG Integration, and Log Parsers.
Randy Armbrecht wrote:
apologixe for false alarm; after re-install of earlier version
(4.3.46) I saw messages goinf into proc folder, so assumprtion was
made it was working; but apparewntly my mistake for assuming. No
declude logs being generated so it still appears to be not functioning
-------
Randy A.
Technical Support Director
Global Web Solutions, Inc.
804-442-5300
globalweb.net
----- Original Message ----- From: "Randy Armbrecht"
<[EMAIL PROTECTED]>
To: <declude.junkmail@declude.com>
Sent: Saturday, September 29, 2007 9:24 AM
Subject: Re: [Declude.JunkMail] HELP, Declude stoped functioning
We have experienced the same issue - as of 1.30pm friday our declude
just stopped working; all attempts to restart it are not working -
we've rebooted, re-installed, etc.
We did just renew our SA with declude at 12.30pm yesterday; I'm
wondering if that has anything to do with it.
Declude - please contact me! I've emailed "urgent at declude" and
left a voice mail on your support line
Randy A.
Global Web Solutions Inc
804-442-56300
----- Original Message ----- From: "Serge" <[EMAIL PROTECTED]>
To: <declude.junkmail@declude.com>
Cc: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
Sent: Wednesday, September 26, 2007 3:02 PM
Subject: [Declude.JunkMail] HELP, Declude stoped functioning
Dear Support,
Today my declude stoped functioning
Nothing being writen to the logs since 14:00 local time (GMT)
Imail smtp delivery still pointing to declude.exe Rebooting did
not help
what is going on ?
Please help, very urgent
Serge Dergham
Cefib Internet
Av de la Nation
B.P. E1172
Bamako, Mali
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