Before you spend another $1000 with IPSwitch... NTDLL.DLL is the NT kernel. When these errors occur it is usually due to something other than what the error indicates. In other words, it probably is NOT Imail or Declude. SMTPd32.exe, as with any other Windows program or service, makes extensive calls to the various APIs which also use NTDLL itself. If anything is corrupted, it will look like SMTPd32 is causing the error, when in reality, SMTPd32 is encountering the error. SMTPd32 is merely the calling program.
You could try the following alternatives: 1. Find a copy of NTDLL.DLL from a different machine and install that. The file mat be corrupt. 2. UNINSTALL then reinstall the offending application(s). 3. Do a reinstall of Windows David B -----Original Message----- From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Dale McDiarmid Sent: Monday, January 26, 2009 12:31 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] SMTPd32.exe failing. Faulting application ntdll.dll That's going to be tricky. The outages are random, sometimes not happening for 24 hours or more. We went most the weekend without failure then had two this morning. Going without spam or virus protection for a few days or more would be a hardship on everyone in the company. At this point I'd consider paying for Ipswitch's Plus package to replace Declude's. But that's $1000 on an experiment that might not work. Thx, D. On Jan 26, 2009, at 9:54 AM, David Barker wrote: > Remove Declude from the process. If the SMTPd32.exe still faults > this would > help verify that the problem is associated with Ipswitch. However the > ntdll.dll is a windows OS .dll and there could be a specific > variable on > your server that is causing this issue in which case it may not be > either of > the vendors. > > David B > > -----Original Message----- > From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of > Dale > McDiarmid > Sent: Monday, January 26, 2009 11:47 AM > To: declude.junkmail@declude.com > Subject: [Declude.JunkMail] SMTPd32.exe failing. Faulting application > ntdll.dll > > Hello... > > Beginning late last week we're experiencing periodic SMTP failures. > Error log shows: Faulting application SMTPd32.exe, version 8.11.6.0, > faulting module ntdll.dll version 5.2.3790.1830. > > Ipswitch tech support updated my system to 10.02 (I was at 9.04 when > it all began). Declude tech support also updated my Declude. > > But the problems persist. Now Ipswitch is blaming Declude, and Declude > it blaming Ipswitch. Both saying pretty much the say thing "There's no > way our program could cause this. We've seen this before and always > been the other guy". > > While tech support at both Ipswitch and Declude have been very good, > as always, I'm stuck with both sides giving up. > > Any suggestions? > > Thx, > D. > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to imail...@declude.com, and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to imail...@declude.com, and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. > > --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
