On Tue, 13 Jun 2017 18:14:57 +0200 Andrea Pescetti <pesce...@apache.org> wrote:
> Peter Kovacs wrote: > > One idea could be, to see if we can manage the profile in a way if the > > profile got corrupted Open Office falls back to a default profile and tries > > to go from there. > > The simplest way to approach the issue (since it is not reproducible in > general and, once fixed, does not come back even on the same system, > according to reports) is to provide an easy way to reset the user profile. > > This can be done with a simple external tool that would simply > remove/rename the "user" folder within the ".openoffice" (or similar > name) folder. The tool would then be sent as a standard answer when the > issue is reported. "Rename" is best, as it allows customisation to be brought forward to the new User Profile (if User skills permit). Rory > > Next step might be to include a similar functionality in OpenOffice > itself through a menu item, like Tools - Reset Configuration or similar. > > Someone might think that these are just workarounds, but we did have a > bug with profile migrations and that was fixed years ago - but still a > broken profile will remain broken. At the moment we don't have a common > way to reproduce the issue and I believe that the mitigation would be > more than enough. > > Regards, > Andrea. > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > > -- Rory O'Farrell <ofarr...@iol.ie> --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
