Thanks all for your feedback. I am not so sure the Idea carries. However I would go in depth because maybe there is something we can think about in the long run.
Markus wrote: > > I cannot belief that all (or the most) users are really angry / > annoyed / disappointed. Can you proof that? In a subset of cases we closed we had arguments. We also have improved the closing comment as a reaction, which controls the outbreak much better. One example where we had a cry out has been here: https://bz.apache.org/ooo/show_bug.cgi?id=127855 I do also mention this scottish sceptic guy, who ranted exactly on one of these cases. While I do not want to look to closely on his method I believe he or in his surrounding someone has been affected by such a case and he did berserk in an issue and after that on his blog. But maybe these cases are not as often as the normal cases. > The resolution was created to make it visible that the reported issue > has its source not in OpenOffice. It has nothing to do with user > support. Maybe it's often used for this but this was/is not intended. True. I think all the cases where a reset of the Profile does resolve the Issue may be wrong to close them as NOT_AN_OOO_ISSUE since the Issue is a corrupted profile. And we do not know the root cause for the corruption. And we should consider in finding out if we can not harden openoffice against this corruption. Most often we do not know if a Issue report has been fixed with profile reset. Jörg wrote: > Bugzilla is not a support ticket system. If we were to start inviting users > (through an appropriate category in Bugzilla) to submit support requests > here, we would be creating additional work for ourselves. The support request is there. It costs effort to move people into the right channel i.e. Forums. And it is effort to move an issue that needed to be first clarified and ended up on Forums to move it to the Channel of Bugzilla. I think we have to discuss ways to reduce this border. I think we need to lower this to improve the recruitment rate. We are doing pretty bad on this topic in general. I do think that if more users are on Bugzilla, maybe they start looking into other stuff. Maybe the Idea is stupid, and not right. But we need to open ways that people can naturally extend their work that they are doing. Maybe my impression is also not right, and we need to take care different steps to activate people. For QA on 4.1.6 we had 7 Release Testers. That is thin. Maybe if people handle support request they can be more easily activated to handle new bugs, and then activated for release testing. --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
