"The file appears with a big lock on it." sounds to me like the user has no write permissions on those files. I guess the Webservers which runs OTRS acts as anothers user (www-data or something like this) and the "WinSCP-User" opens the file in read-only mode. Is this possible?
Am 10.04.2013 12:48, schrieb Rafa Quiñonero Figuerola: > Could you solve that? I don't understand why you can't save the file. > I use WinSCP to manage the file system from a Windows and I have no > problems to modify the files from OTRS. > > > 2013/4/10 Guillermo Alberto Rosas Pereira <guillermo.ro...@softtek.com > <mailto:guillermo.ro...@softtek.com>> > > > This is my first implementation on Linux and I'm having some > troubles... > > I've just edited the AgentTicketPhone.dtl but I can't save it... I > guess its because the OTRS process are running (just a guess > hehe). The file appears with a big lock on it. > > I'm using OTRS 3.1.7 with UBUNTU Linux Server. > > Can you guys help me out?? :) > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > > > -- > Rafa Quiñonero Figuerola > Tlf: 0151-61436385 > rafak...@gmail.com <mailto:rafak...@gmail.com> > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Marco Buchholz Global Software Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Mehr als ein Help Desk-System -- Prozess- und Kundenmanagement mit OTRS 3.2 -- Jetzt Frühbucherrabatt sichern
_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
