What userid are you using when attempting to edit the file? The files in OTRS are usually owned by the system "otrs" userid, and are not world-writable (as they should be). If you need to modify them from another userid, you need to have privileges via sudo (the right way) or by becoming root via su (not as good - you lose the information about who changed what when). The temporary superuser authority sudo grants you has the necessary privileges to bypass file permissions.
That said, you SHOULD NOT edit OTRS files while OTRS is running, you should always-always-always test your mods on a *copy* of the production system, and you should use a version control system like git or subversion to manage the changes you make to the files. When it comes time to migrate, you'll bless the change log in the VCS to know what you hacked and how. From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Rafa Quiñonero Figuerola Sent: Wednesday, April 10, 2013 6:49 AM To: Development community of OTRS Subject: Re: [dev] Savin an OTRS DTL file on LINUX Could you solve that? I don't understand why you can't save the file. I use WinSCP to manage the file system from a Windows and I have no problems to modify the files from OTRS. 2013/4/10 Guillermo Alberto Rosas Pereira <guillermo.ro...@softtek.com<mailto:guillermo.ro...@softtek.com>> This is my first implementation on Linux and I'm having some troubles... I've just edited the AgentTicketPhone.dtl but I can't save it... I guess its because the OTRS process are running (just a guess hehe). The file appears with a big lock on it. I'm using OTRS 3.1.7 with UBUNTU Linux Server. Can you guys help me out?? :)
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