You can set the DynamicFields which are used by the PM-Module to set Process ID and Activity ID.
I've done this allready through a PostmasterFilter and it worked well.
Regards
Kai
Kai-Uwe Klein Senior Consultant maxence business consulting gmbh | phone fax cell internet | +49-(0)-2133-2599-0 +49-(0)-2133-2599-29 +49-(0)-174-9628-911 kai.kl...@maxence.de | |
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-----dev-boun...@otrs.org schrieb: -----
An: dev@otrs.org
Von: Dan Stover
Gesendet von: dev-boun...@otrs.org
Datum: 17.12.2013 17:23
Betreff: [dev] How to assign Process to Ticket
Von: Dan Stover
Gesendet von: dev-boun...@otrs.org
Datum: 17.12.2013 17:23
Betreff: [dev] How to assign Process to Ticket
I have developed some perl code that, within a Process Management process, automatically creates another ticket and links it to the first one. However, I am not able to figure out how to assign a process to the created/linked ticket. I would like to assign a certain process ID to that ticket so it can be controlled through Process Management. I tried the Process items in the API and they broke my program for some reason.
Any ideas would be appreciated.
Dan
OTRS 3.2.7
Ubuntu 12.04
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