Re: [dev] Antwort: How to assign Process to Ticket

[Kai Uwe Klein]

As far as I have tried it: Whenever you want. 

-----dev-boun...@otrs.org schrieb: -----

An: Development community of OTRS <dev@otrs.org>
Von: Dan Stover
Gesendet von: dev-boun...@otrs.org
Datum: 17.12.2013 18:07
Betreff: Re: [dev] Antwort: How to assign Process to Ticket

Thanks, Kai, for your response. Can this be done after the ticket is created?

 

From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Kai Uwe Klein
Sent: Tuesday, December 17, 2013 10:36 AM
To: Development community of OTRS
Cc: dev
Subject: [dev] Antwort: How to assign Process to Ticket

 

You can set the DynamicFields which are used by the PM-Module to set Process ID and Activity ID.

I've done this allready through a PostmasterFilter and it worked well.

 

Regards

 

Kai

 

 

	Kai-Uwe Klein Senior Consultant  maxence business consulting gmbh	phone fax cell internet	+49-(0)-2133-2599-0 +49-(0)-2133-2599-29 +49-(0)-174-9628-911 kai.kl...@maxence.de
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-----dev-boun...@otrs.org schrieb: -----

An: dev@otrs.org
Von: Dan Stover
Gesendet von: dev-boun...@otrs.org
Datum: 17.12.2013 17:23
Betreff: [dev] How to assign Process to Ticket

I have developed some perl code that, within a Process Management process, automatically creates another ticket and links it to the first one. However, I am not able to figure out how to assign a process to the created/linked ticket. I would like to assign a certain process ID to that ticket so it can be controlled through Process Management. I tried the Process items in the API and they broke my program for some reason.

Any ideas would be appreciated.

Dan

OTRS 3.2.7
Ubuntu 12.04

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