On Sun, Jul 20, 2003 at 03:10:14AM -0400, Mike A. Harris wrote: ...<snip>... > More likely than not it is a case of "it's better to not say > anything at all, than to try and be honest and explain your > position and then have people attack you endlessly with more > ferocity than they'd have done had you not said anything". > > I encounter this all the time. If someone asks me "Why does your > product version x.y not support foo?" and I delete their mail, > they are none the wiser. They are unlikely to flame me, or to > even know if I got it. > I will add my own Rant here. Ignoring email from Joe Public who bought his 'Puter from Walmart' might work, but I feel 'Dissed' when a person insults my intelligence with this respose. > > Worse, you waste your time doing so, and your company time. > Should these companies hire 50 people to respond to all of these > emails to listen to users argue with them? No. Hit delete, and > let it go. The user may be upset for not getting a response, but > they're going to more often be a lot less upset than hearing > the truth and wanting to argue with you and waste a lot of your > time doing so. Also, your company is paying for your time, so if > you're responding to 5000 users a day to listen to them argue, > that is hardly worthy usage of your time. > > Fortunately, it is Saturday, so I can argue with you until > Monday. After that, I'll have to delete your mails. ;o) > My threshold was 300-500 daily emails. Less than 300 was a light day, and more than 500 kept me from finishing the work I was paid to do. I have no idea what your data point looks like but I suspect you use multiple addresses and understand how to sort things into various folders. I rarely respond and spend 10X to 20X more time reading than writing email. I would write more code if I did not get as much email but the spammers make that unlikely :(
If you cannot or choose to not respond, that is fine. But own up to your decision and do not pretend you never received the message. Richard _______________________________________________ Devel mailing list [EMAIL PROTECTED] http://XFree86.Org/mailman/listinfo/devel
