Hello Jean-Christophe, Your message would be more useful and read on our QA list...
Thanks, Charles. On 14 juillet 2014 09:10:15 CEST, jean-christophe manciot <actionmysti...@gmail.com> wrote: >Hello everyone, > >I've been aware of the following situation for a long time in the "bug >report forum", but I thought it would improve over time. Since it >hasn't changed at all, I feel I have to blow the whistle on this. > >As I have already written in a specific thread, here's the situation: > >1) Almost all bug reports "checkcers" don't even consider bug reports >when they can't get the original file(s); > >2) The same people mark bug reports as "Resolved - Invalid / Not A >Bug" even when they are unable to confirm or deny them for whatever >reason: no original file, different environment than the reporter, ... > >3) It is not always possible for the bug reporters to hand over their >original file(s), for many different reasons that are beyond the scope >of this thread (confidentiality, legal concerns and so on...). > >I believe it is always possible for the checkers to trust the >"reporters" and follow the "steps to reproduce" on their own material >****first****; if they can't do that, they probably should ask >themselves about their true motivations in this forum. It is rare that >the reporters use tricky configurations with tricky files and so on. >Moreover, in case these steps are unclear, the "reporters" are usually >available to clarify their point, otherwise they would not have spent >their time in the first place.*Only then* can some files be uploaded >to check some very uncommon settings or the report be marked as >"invalid" or whatever is the most appropriate. > >If the checkers continue to become more and more inflexible on this >"file issue", the risks are that some reporters will probably drop >their cases and their involvement in this forum; the related bugs will >remain within LO for a long time... > >Is this what the checkers and LO community really need? > >Thanks for your attention. > >Jean-Christophe > >-- >To unsubscribe e-mail to: discuss+unsubscr...@documentfoundation.org >Problems? >http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ >Posting guidelines + more: >http://wiki.documentfoundation.org/Netiquette >List archive: http://listarchives.documentfoundation.org/www/discuss/ >All messages sent to this list will be publicly archived and cannot be >deleted -- Envoyé de mon téléphone avec Kaiten Mail. Excusez la brièveté. -- To unsubscribe e-mail to: discuss+unsubscr...@documentfoundation.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.documentfoundation.org/www/discuss/ All messages sent to this list will be publicly archived and cannot be deleted
