On Nov 27, 2007, at 11:00 PM, Katie Albers wrote:

> The problem with data is that it does not tell us WHY.

Exactly. Metrics can tell us what, but they don't tell us why. We  
cannot find out why w/o actually observing people.


Cheers!

Todd Zaki Warfel
President, Design Researcher
Messagefirst | Designing Information. Beautifully.
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In theory, theory and practice are the same.
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