> It is true that stats/quantitative data can only tell us the "what", but
> people seem to be implying that this is not useful information. I find that
> very strange.


Amen. Our job is to apply our knowledge and experience and such to the
"what" and figure out the "why" so it can be improved. Without the data, you
can only guess. With the data, you can guess well.

-r-
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