On 04/09/2009, at 6:08 AM, susan teague-rector wrote:

>> All seems great until I click on a pdf (or other file) in a  
>> record. The
>> server just sits and spins and the file never opens.


Hi Susan,

Assuming you click on a link to the pdf file in a record, what is the  
resulting URL? Does the new server replace the old server on the same  
ip-address and host name? Does the URL include a host name you expect?

If it is a file system issue, you may want to find the tool to dump  
it's configured and running characteristics and confirm the  
combination is all OK. Try adding a pdf file directly to the file  
system to see if it will write as expected.

Also check the logs for the stack of components (e.g. tomcat) and  
that the account permissions for the application and files are OK.

You may also be able to use the mapping of the pdf file name to the  
assetstore's object path from details in the database and possibly  
look directly at that object on the file system to see if it is  
really there and available.

Best wishes,

Van Ly
vly at usyd dot edu dot au





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