JPM,
Yes, the customer made a mistake, which you pointed out even YOU do sometimes!
All I'm asking is that the real customers get protected, and the thieves
get treated as thieves. Nothing more complex than that.
We are not talikg about the "end of e-gold" if they start protecting
customers. Why can OSGOLD do it, and still have a massive growth at the
same time? What we need is a small, simple management thinking change.
In fact, it would be quite seamless, and easy to implement. REAL customers
would not be at all nevatively affected, but the bloody crooks would
be!
Too many lawyers spoil the outcome, for the real customer!
Cheers!
Graham Kelly CEO
GoldNow Corporation http://www.GoldNow.St
Phone/Fax +44 (0)709-233-7612
USA Phone/Fax +1(509) 2782268
If you would like a free e-gold, Standard Reserve, or OSGOLD account,
please apply at my site!
---- [EMAIL PROTECTED] wrote:
> It's very difficult stuff, Graham.
>
> It's a great pity that customer was silly enough or unfortunate to
>
> fall for a simple scam.
>
> But consider - if Jim repudiates this one spend, it could simply mean
>
> the end of e-gold. Is that a better or worse outcome?
>
> I have, oh, ten, maybe 15 spends that are spectacularly better
> candidates for repudiatin than that particular one.
>
> If your particular spend was repudiated, but not the dozen I want
> repudiated, I'd litigated Douglas, his family, and then all his
> companies out of all existence. The smallest problem in anyone's
> universe would be the odd $600.
>
> So, it's very difficult stuff.
>
> JP May
>
>
>
> >Gentlemen,
> >This email is in immediate response to a <good> customers complaint.
> >Apparantly, yesterday, after I funded his account, my customer was
> compromised
> >by the owner of e-gold account 305107, and the amount of $600 was
> stolen.
> >(batch 2569064)
> >
> >As the President of the Alliance, Doug, Reid, I am asking you to take
> >immediate action to re-cover Mr Warminski's gold. This action is not
> >beyond the spirit of g-commerce, but certainly may infringe upon the
> >policies of e-gold/G&SR/Omnipay. If so, and in the interest of the
> entire
> >gold economy, let's go with the spirit of the law, and change the
> offending
> >policies. Immediately, I require the perpetrators account to be blocked,
> >and at least the funds in question to be returned to the rightful
> owner.
> >Any other action, or non performance, by you guys will signal that
> you
> >are aiding and abetting the perpetrators.
> >
> >Did he make a mistake. Yes. He quite by accident logged into Qgold,
> or
> >similar. Strong Customer Service, shown by e-gold, would go down very
> >nicely, just about NOW. Why is it that OSGOLD are growing by leaps
> and
> >bounds? They have STRONG customer service, 18 hour/day online reps,
> and
> >good customer protection policies, and they DON'T protect the thieves
> >and crooks. Gets it everytime...
> >
> >Doug, Reid, the major reason why I am in the US is to have a meeting
> >with you about these very same issues. My request for an appointment
> >7 weeks ago, has obviously been ignored, perhaps overlooked? My phone
> >number is 310-215-1000. Doug, Reid, call me now, and lets make an
> appointment.
> >
> >
> >Incidently, I will remain in the US indefinately, until a meeting
> is
> >convened.
> >
> >Mr. Warminski: Can I suggest you use Standard Reserve or OSGold in
> future?
> >
> >Graham Kelly CEO
> >GoldNow Corporation http://www.GoldNow.St
> >Phone/Fax +44 (0)709-233-7612
> >USA Phone/Fax +1(509) 2782268
> >
> >PS The outcome of this request will be publically shared across the
> gold
> >community.
> >
> >---- [EMAIL PROTECTED] wrote:
> >> Hi Graham,
> >>
> >> The account number that my funds went into is 305107. The batch
> number,
> >> if important was 2569064.
> >>
> >>
> >>
> >> The funds were taken out at 12:54 GMT, some 8 hours after the funds
> >> were credited. I was not able to access my account at the time the
> >> funds were taken out.
> >>
> >>
> >>
> >> I am going t call Mr. Trotter and demand my funds be returned. I
> will
> >> not hang up the phone until I get satisfaction.
> >>
> >>
> >>
> >> The thing that strikes me as funny, is that I called e-gold at about
> >> 10am PST and told them that my account was not accessible. They
> changed
> >> the passphrase right then and there. So tell me? How in the word
> could
> >> anybody have gotten into my account at 12:54 when the passphrase
> was
> >> changed so that even a hacker could not have accessed it??
> >>
> >>
> >>
> >> Thanks for your help.
> >>
> >>
> >>
> >> Anthony Warminski
>
>
> -----------------------------------------------------------
> "Great ventures create great mottos."
>
>
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