Sidd, I wouldn't normally disagree. However, the GoldNow terms of trade specifically advises that we default to the USD value. But, I will consider changing that in future, depending on feedback.
Besides, that not an ethical error, just a trading reality. Thanks Sidd! GK On Wed, 03 Dec 2003 12:54:57 +1300, "Sidd" <[EMAIL PROTECTED]> said: > > > Graham Kelly wrote: > > This person wants me to refund the difference in the cost of the e-gold > > when he delivered it to us, after he cancelled his order, and we refunded > > him. He gave us $580 USD worth of e-gold, which was returned in *full*, > > less the DMT transfer fees, plus an apology for the delay. Apparantly, > > the value of gold reduced by some $13 odd! (Incidently, we would have > > refunded his e-gold for EXACTLY the same amount had the ecurrency value > > increased... he could have made $ on the refund!) > > The ethical way to deal with a situation like this is to return the > exact amount of gold by weight to the customer, not the USD value. --------------------------------------------- GoldNow http://www.GoldNow.St Primary Customer Service +61 3 9776-4886 US Phone 1-866-999-1717 US Fax 1-213-559-8555 UK Phone +44 (0) 709 233-7612 UK Phone +44 (0) 709 201-4015 CEO UK Fax +44 (0) 870 135-0279 'I was not born to be a second-hander' - Ayn Rand --- You are currently subscribed to e-gold-list as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] Use e-gold's Secure Randomized Keyboard (SRK) when accessing your e-gold account(s) via the web and shopping cart interfaces to help thwart keystroke loggers and common viruses.
