Graham Kelly wrote:
This person wants me to refund the difference in the cost of the e-gold when he delivered it to us, after he cancelled his order, and we refunded him. He gave us $580 USD worth of e-gold, which was returned in *full*, less the DMT transfer fees, plus an apology for the delay. Apparantly, the value of gold reduced by some $13 odd! (Incidently, we would have refunded his e-gold for EXACTLY the same amount had the ecurrency value increased... he could have made $ on the refund!)
The ethical way to deal with a situation like this is to return the exact amount of gold by weight to the customer, not the USD value.
Sidd.
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