Hello Charles

On 10/06/2018 14:38, MacFH - C E Macfarlane wrote:
On 10/06/2018 13:30, Alan Milewczyk wrote:

I have reported it to the BBC using the contact page (https://www.bbc.co.uk/iplayer/help) saying that the previous three programmes in the series were available and asking whether there was a reason why this one wasn't, so we'll see what happens in the next few days. Usually the BBC are very responsive to reports of this kind and I've had a number of programmes made available or errors corrected as a result of my contact.

Thanks Alan, probably not just from myself.

I confess I've rather given up on using the BBC's complaints/problems procedures, because, at least in the matter of complaints, they always find an excuse to ignore the complaint. I've complained about bias in the reporting of pensions in the news, I've complained about bias in the reporting of university student intake, I've complained about presenters talking over the music that they're supposed to be presenting to us, etc, etc. Every single complaint, no matter how well founded and clearly described, has been brushed aside with a patronising "we know best" sort of response, often one that makes it clear that the respondent was too dense to really understood the nature and importance of the complaint.

I agree with you there. I, too, have complained regularly regarding political bias with similar lack of success. I think those in charge of news and current affairs output are arrogant beyond belief and are "never wrong". During the EU Referendum (and recent elections) there was disproportionate prominence given to UKIP and Farage has probably appeared on Question Time more than any other politician (I don't have actual stats to hand but it feels that way). In contrast, the Greens and the leading lights of the National Parties (such as SNP and Plaid Cymrw) had very few appearances. I have complained making those points and been regularly fobbed off. It's as if you have make outrageous comments to be newsworthy.

Then there is what I call "BBC News Channel changes its name to 'BBC Chasing the only News Story of the Day'" where an event occurs and BBC News swings into the mode of ditching all other news that day. We've had it with Jo Cox's death, Theresa May's coronation, Muhammad Ali's death, the Orlando club shooting, the failed Turkish coup, the Baton Rouge shootings, the Shrien Dewani trial in South Africa and who can forget the trial of Oscar Pistorius where we joined the trial for hours and hours on end? I mean, come on! Sure he was an amazing athlete, but did that REALLY merit the coverage against the other far more pressing issues of the day.

A few years ago there was a "social media celeb" (whose name I forget now) who was in the news for something trivial and it became the headline item for 24 hours on BBC News. Number one? Really? I want REAL news not "celeb" gossip, if I wanted that I'd buy the Sun etc or visit the Daily Mail online site.

The quality of BBC programming in general and BBC journalism in particular is unrivalled, but it's not without flaws, yet the BBC rarely admits it got anything wrong. BBC News is increasingly becoming trivialised, apparently because there is "interest" in whatever ragtail story it decides to cover. It seems that editors look to Twitter feeds and website clicks for self affirmation, not recognising that those who engage this way tend to be at the younger end of the spectrum and therefore not representative of the whole population.

Sorry.... </rant over>

Added to which, they've made the complaints procedure an unergonomic obstacle course that takes the patience of Job to navigate successfully, particularly on a slow internet connection such as we have out here in the wilds of Sutherland.


Yep, there is an assumption that everyone has a fast stable internet connection and there are still parts of the UK where that is patently not the case.

Thanks again, and regards

You're very welcome.

Best wishes from "oop North in England" to you "oop North in bonnie Scotland"

Alan

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