As I explained, the machine doesn't boot all the way. So can't do anything beyond this screen.
-----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Nathaniel Kile Sent: Thursday, February 23, 2017 10:33 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws I had this happen a few months back. My computer actually lost the sound drivers. I had to go into device manager, remove the audio drivers and then reboot. Upon reboot Windows installed some generic audio drivers that worked. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Thursday, February 23, 2017 8:48 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Major computer issue after updating Jaws Hello list, So I downloaded and updated the new jaws 18 release that was made available today. I first ran the update on my personal Win 7 Pro Dell laptop and everything went as usual. Did the reboot and all was good. Im writing this email on that machine. I waited for the business day to be over before doing the same on my Dell Win 10 pro business desktop. Again, ran the downloaded installer, went through the process and clicked on the ok button when I was prompted to reboot. However, on the desktop, I am not able to get to the actual desktop. Indeed, there is absolutely no sound coming from my machine. The only way I know whats going on is with my sighted wifes help. I get to the screen with three buttons for connect to the Internet, ease of access and the power down button. The connect to the Internet button is crossed out as if it hasnt completed loading. The ease of access button is active, but even if I try to start narrator, there is still no sound. My wife says that it looks like Narrator turns on, but with no sound, theres nothing I can do. That and since the desktop doesnt come up, I still cant get anywhere. The only thing were able to do is access the power button to either restart or shut down the computer. Weve tried restarting and pressing the f12 button when that prompt comes up briefly, but then I get a screen with options of a legacy boot and other diagnostics options that Im not familiar with. As far as the sound goes, Ive made sure and checked with both my USB powered headphones and regular desktop speakers. There arent even any system sounds. Dont know if even calling FS would be of any help since again, theres no audible feedback what so ever. Cant even try a system restore since I cant get to the desktop where everythings fully loaded. NVDA doesnt come up either. Any ideas? Im really at a loss. Cristobal For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
