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Take care. Mike Sent from my iBarstool. ----- Original Message ----- From: Adrian Spratt To: jaws-users-list@jaws-users.com Sent: Friday, February 24, 2017 3:03 PM Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Can you call FS? 800-444-4443, follow the prompts. I think it's 2, then 1. They'll be closing for the weekend pretty soon. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Friday, February 24, 2017 5:02 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Update: After restarting my computer and waiting around an hour, the desktop came up. However, my sighted wife says that there's an error message having to do with the audio/sound application not being loaded. Following the prompts, though we are given the option to enable audio, this doesn't seem to occur. Nor am I able to connect to the Internet even though this machine is connected via an Ethernet cable. I've checked online and even someone on one of these lists recommended to uninstall audiodrivers in the device manager, and restart, but this doesn't seem as though it wouldn't work for me as again, I'm somehow no longer connected to the Internet. I also tried accessing system restore and am presented with an error message having to do with the audio property profile not being loaded and to check the event log etc. I've since tried rebooting and am again stuck on that original screen before the desktop. I wrote FS earlier, but who knows. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Friday, February 24, 2017 9:39 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Crist says he started the process form the downloaded installer. From that point of view, he did everything right. Crist, if you and your wife can arrange it, I think you need to call FS together. They need to know that installation of the current JAWS 18 caused this nightmare, and they will be eager to help. I'm guessing you somehow went into diagnostic mode instead of normal startup. I did this once when messing around with the MSConfig file, and I needed sighted expertise to get me out of it. My guess is that FS/VFO can do this for you. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mr. Ed Sent: Friday, February 24, 2017 11:56 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Hi, How did you update your Jaws? Did you go to the FS site and download the new update or did you just click on the dialog box when Jaws loaded and click yes to update? Just curious. Ed -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Friday, February 24, 2017 10:34 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws As I explained, the machine doesn't boot all the way. So can't do anything beyond this screen. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Nathaniel Kile Sent: Thursday, February 23, 2017 10:33 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws I had this happen a few months back. My computer actually lost the sound drivers. I had to go into device manager, remove the audio drivers and then reboot. Upon reboot Windows installed some generic audio drivers that worked. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Thursday, February 23, 2017 8:48 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Major computer issue after updating Jaws Hello list, So I downloaded and updated the new jaws 18 release that was made available today. I first ran the update on my personal Win 7 Pro Dell laptop and everything went as usual. Did the reboot and all was good. I'm writing this email on that machine. I waited for the business day to be over before doing the same on my Dell Win 10 pro business desktop. Again, ran the downloaded installer, went through the process and clicked on the ok button when I was prompted to reboot. However, on the desktop, I am not able to get to the actual desktop. Indeed, there is absolutely no sound coming from my machine. The only way I know what's going on is with my sighted wife's help. I get to the screen with three buttons for connect to the Internet, ease of access and the power down button. The connect to the Internet button is crossed out as if it hasn't completed loading. The ease of access button is active, but even if I try to start narrator, there is still no sound. My wife says that it looks like Narrator turns on, but with no sound, there's nothing I can do. That and since the desktop doesn't come up, I still can't get anywhere. The only thing we're able to do is access the power button to either restart or shut down the computer. We've tried restarting and pressing the f12 button when that prompt comes up briefly, but then I get a screen with options of a legacy boot and other diagnostics options that I'm not familiar with. As far as the sound goes, I've made sure and checked with both my USB powered headphones and regular desktop speakers. There aren't even any system sounds. Don't know if even calling FS would be of any help since again, there's no audible feedback what so ever. Can't even try a system restore since I can't get to the desktop where everything's fully loaded. NVDA doesn't come up either. Any ideas? I'm really at a loss. Cristobal For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
