Hi. I went through this change a few months ago. Here are a few thoughts / ideas that you might want to explore. I am using windows 10 and Jaws 2018 latest version and Outlook2010. The password request window that appears I believe has a 'cancel' button. It would be better to use that exit process than using hthe Escape key process given my experience.
When you transitioned to the AOL email servers did you also change from using the POP protocol to Imap protocol? I think that change would stabilize your email environment. When my sighted volunteer is here in a couple of days I will have him double check my settings versus the list that another participant sent you. Verizon had a great Center for Disabilities that gave tech support for free. AOL makes you buy there support... not good for many reasons IMHO, but it is available if you do not mind paying for it. HTH, Ken -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Al Sorrentino Sent: Tuesday, April 24, 2018 12:53 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Problem with receiving e-mails and password Hi Everyone, I have JAWS 13, Windows 7 and Outlook 2010 In the past couple of weeks, I have been having problems receiving e-mails. Usually I would receive from 150 to 200 e-mails a day. Now I am lucky if I receive 100 e-mails a day. This problem must have started a few weeks ago. In the past, as soon as I would turn on my computer all my new e-mails would instantly appear and now it takes quite a long time for them to appear. I have sent myself test e-mails to see, but even if I press F-9, my new e-mails will not appear quickly as they did in the past. Around the same time of this problem happening, when ever I was in my Outlook screen either preparing an e-mail, or reading my e-mails, I would get a pop up saying something to the effect of Internetproviders name and it would ask me to enter my password which I never had. As soon as I would press Escape it would take me back to my document. Before, it may have happened once a day, but today it is happening every minute or so. It is quite annoying. I am sure that these two problems are somehow connected. For a very long time I had Verizon as my provider and for some reason Verizon purchased AOL and they are running the e-mails. Any help will be greatly appreciated on how I can alleviate these problems. Al Sorrentino alsorrent...@verizon.net For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
