Yes definitely- but I'm hoping that deleting the user settings as described and applying the other steps will allow me to go back and create the user settings I like after deleting the old user settings. If that works- good :)
Cher -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of JOHN RIEHL Sent: Monday, April 30, 2018 8:23 PM To: jaws-users-list@jaws-users.com Cc: supp...@freedomscientific.com Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages Switching to the default settings by insert-space-z fixes the problem, at least temporarily. But it still does not answer the question WHY this is happening. Running JAWS in default mode means that every keystroke is spoken and the volume is very slow. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cher Bosch Sent: Monday, April 30, 2018 4:12 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages I don't like having the links killed. Here is what VFO wrote back today. I'm trying out changing to running JAWS in the factory default mode. Cher Hello Cher, Thank you for contacting VFOT Technical Support. Please ensure all Windows updates, including Office updates, are installed and applied. If the issue persists at that point, please try running JAWS in the factory default mode to determine if the issue still occurs. To do this, press INSERT+SPACE followed by Z. This keystroke is a toggle, so pressing it again will disable default mode when finished. If the issue does not occur when running JAWS in default mode, you will need to remove user settings. To do this: 1. If using Windows 7: A. Navigate to Start>All Programs>JAWS (version number)>Explore JAWS>Explore My Settings. B. Highlight all the files in this folder and delete them. 2. If using Windows 8 or above: A. Navigate to your Start screen, type the word "utilities", and select the Utilities option populated for the version number being used. B. Select the option for Explore User Settings. C. Highlight all files in this folder and delete them. If the issue still occurs when running it in Default mode, please run a /type repair on JAWS, as follows: 1. Navigate to the JAWS 2018 installer file. If you don't have it, you may download it from http://www.freedomscientific.com/Downloads/JAWS 2. With the file highlighted, press SHIFT+F10, or hold down the SHIFT key and right click it. 3. Select the option that says "Copy as Path". 4. Press WINDOWS+R to invoke the Run dialog. 5. In the edit field, press CTRL+V to paste the path, then a space at the end of this string. 6. Write the following text exactly (excluding the quotes): "/type repair" 7. Press ENTER or click OK. At the end of the repair, JAWS will prompt you to reboot the machine. If this does not resolve the issue, set Outlook back to default views, as follows: 1. Close Outlook. 2. Press WINDOWS+R to invoke the Run dialog. 3. In the edit field, type the following without the quotes "outlook.exe /cleanviews". 4. Press ENTER. 5. If the issue persists, repeat steps 1 and 2 above. 6. In the edit field, type the following without the quotes "outlook.exe /resetnavpane". 7. Press ENTER. If your issue is still not resolved after having tried all suggestions above, please call our Support hotline at (727)803-8600 for further troubleshooting over the phone. We are available Monday-Friday from 8:30 AM to 7:00 PM EST. Note: If replying to this message, please be sure to include all previous correspondence pertaining to this matter so that we can better assist you. Kind Regards, Vicky Cardona JAWS & MAGic Certified VFO Technical Support +1(727)803-8600 supp...@vfogroup.com Click here for our knowledge base of Technical Support Notices How am I doing? Let Bryan Carver, Director of Technical Support know! The information contained in this communication is confidential, may constitute inside information, and is intended only for the use of the addressee. It is the property of VFOT. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return email, and destroy this communication and all copies thereof, including all attachments. From: Cher Bosch <oneagleswings1@bellsouthnet> Sent: Sunday, April 29, 2018 2:09 PM To: VFO Technical Support <supp...@vfo-group.com> Subject: Outlook messages quitt reading properly While reading through Outlook messages normally- then the next message opens in a tables mode or something- such that all JAWS reads is table announcements and co-ordinates if using the arrow keys to read the message. Either JAWS or Outlook must be closed to resolve this. I have hoped to see this fixed several versions ago and am continually disappointed. This problem occurs in multiple versions of JAWS- including the latest 2018 April update- in multiple versions of Outlook and on both Win 7 and Win 10- and is being experienced by many users. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Dennis Long Sent: Monday, April 30, 2018 9:04 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages Did that is there anyway when changing it to read email in plain text to have it put you at the top of the message automatically? -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Dave...Oregonian Sent: Saturday, April 28, 2018 9:25 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages Dennis, Please then send a message to supp...@freedomscientific.com and complain. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer ----- Original Message ----- From: "Dennis Long" <dennisl1...@gmail.com> To: <jaws-users-list@jaws-users.com> Sent: Saturday, April 28, 2018 17:01 Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages I have this issue as well. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Saturday, April 28, 2018 6:10 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages Yes, there are. I brought it to VFO's attention by email and on the phone a month or two ago without getting any good answer or promises for a fix. As Dave urged, I hope everyone experiencing it will notify VFO. -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Cher Bosch Sent: Saturday, April 28, 2018 6:00 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages Does it begin reading everything in tables mode? If so, there are probably a lot of us who have your issue. Cher -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of JOHN RIEHL Sent: Saturday, April 28, 2018 10:39 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] still having issue with Outlook and HTML messages Hi. I'm still having the vexing and annoying issue of the latest issue of JAWS periodically changing how it reads Outlook messages (windows-7, Outlook 2010). JAWS will be doing a great job of reading a message, then, for no apparent reason, when I bring up the next message, read all kinds of info: "Table 1, row 1, nesting level 3." etc. I have to close Outlook and, sometimes, JAWS and bring them back for JAWS and Outlook to function normally again. I'm doing nothing to cause this to happen except bringing up the next e-mail message. This does not happen with every message, but it is repeatable, in that if I read e-mail long enough it will, inevitably, happen. Frankly, this is unacceptable. It would be helpful if the VFO folks who monitor this list could at least acknowledge the problem. I'm happy to spend time on the phone with VFO tech support so they can see the problem. I know I'm not the only one who is experiencing this issue. Thanks. John, a frustrated JAWS user. PS For whatever reason, this does not happen at work with JAWS Professional and Outlook 2013. Thanks. 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