Thank You, good to know. ----- Original Message ----- From: TheHangMan To: jaws-users-list@jaws-users.com Sent: Thursday, July 31, 2014 7:15 PM Subject: Re: [JAWS-Users] Adobe Reader
Hi Trish, I ran across these notes below, I hope they help with contacting MSA. There pretty good. Microsoft Acessibility: Their phone number is: 1-800-936-5900. After, you have explain your problem to the tech. He will tell you to go to the internet. The tech will tell you to type the address below or another address, if the one below doesn't work, in the address bar, control + O (Not the search bar). www.support.me Next, you will have to download the remote application. Then, locate the edit box for the 6 digit code to connect to the service, use your down arrow. After, you type the 6 digit number the tech will instruct you, press enter. When, you arrow down locate the name of the tech, press the left arrow,then the spacebar, then the tech will connect into your pc. You'll be in communication through the telephone until the tech logs off. You can always disconnect the session, if you feel uncomfortable with the tech, just press alt + F4 to close the window. Jorge -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Pinky Sent: Wednesday, July 30, 2014 3:51 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Adobe Reader No, they don't jerk you around. When you call them the person comes on the line then asked you your name then asked you what kind of computer problem you are having. Then they asked you if they can take over your pc and you have to click a few things as they walk you through it. Then they are logged on to your pc and they can fix the problem. They then will tell you what the issue is. I have used the service many times and have had very good luck with them. They are all very nolagable. Give it a try and you will not believe how well it workds. Ed -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Trish Sent: Wednesday, July 30, 2014 12:45 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Adobe Reader Hi, It has crossed my mind to consider it. Just how involved is it? I mean do they route you around several departments before you get where you need to be? ----- Original Message ----- From: Pinky To: jaws-users-list@jaws-users.com Sent: Wednesday, July 30, 2014 12:17 PM Subject: Re: [JAWS-Users] Adobe Reader Why not just call the Microsoft Disability help line for the free assistance to solve this issue. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Gerald Levy Sent: Wednesday, July 30, 2014 11:44 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Adobe Reader Because of its high vulnerability to hacker attacks, I uninstalled JRE from my XP system some time ago, which did not affect the performance of Adobe Reader in any way. So I don't think installing JRE will resolve your problem with Adobe Reader, and it could make your system less secure. Gerald ----- Original Message ----- From: "Trish" <patricia.zoell...@tx.rr.com> To: <jaws-users-list@jaws-users.com> Sent: Wednesday, July 30, 2014 11:21 AM Subject: Re: [JAWS-Users] Adobe Reader > You know, I went to this site, I just am not sure about some of this > stuff. I didn't find the one you said anyways...JRE > ----- Original Message ----- > From: Mike Boyd > To: Jaws Users List > Sent: Wednesday, July 30, 2014 9:13 AM > Subject: Re: [JAWS-Users] Adobe Reader > > > > Trish, > > Did you uninstall the 10.9 version? If so, do you have the Java Runtime > Environment installed on your computer? Some of these programs require it > to > run normally. It can be found at www.oracle.com/java. Pick the Java JRE > to > download. > > hth, > Mike > blindb...@comcast.net > > -----Original Message----- > From: Trish > Sent: Wednesday, July 30, 2014 6:36 AM > To: Jaws Users List > Subject: [JAWS-Users] Adobe Reader > > I need help please. > > I have installed Adobe 11 because when I tried to use Adobe 10.19 I got > an > error message saying this.. > > Microsoft Visual C++ Runtime Library > Runtime Error! > Program: C... > This application has requested the Runtime to terminate it in an > unusual way. > Please contact the application's support team for more > information. > > > So now, when I installed 11 and try to open it, it just does nothing, it > shows it's installed in programs/features, but I cannot get the program > to > open. > > I am using window's 7 and Jaws 15. > *that error msg was on Adobe 10.19 not on 11 > > Thanks, > > Trish > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
