I am using VISTA and never had one problem until I upgraded the version last night
Margaret On Thu, Mar 12, 2009 at 1:11 PM, Sherry/Support <she...@legacyfamilytree.com > wrote: > The temporary backup isn’t a zip file. The backup through File > Backup > Family File is a zip file. > > And you all don't realize how we'd *love* to figure out what's going on! We > can't find a pattern of what users are doing, which version of Windows they > have or anything that can give us a clue. It works fine for us. > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > supp...@legacyfamilytree.com > http://www.LegacyFamilyTree.com <http://www.legacyfamilytree.com/> > > We are changing the world of genealogy! > > When replying to this message, please include all previous correspondence. > Thanks. > > > --------Original Message------------- > > From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf > Of CE WOOD > Sent: Wednesday, March 11, 2009 10:13 AM > To: LegacyUserGroup@legacyfamilytree.com > Subject: Re: [LegacyUG] Exporting to a new Family File > > Okay, it's not the only solution, but it is the final solution, and it > doesn't work. Legacy has no problem making a temporary backup before a > Manual Merge, but has Error 91 when doing a zip BackUp. If only there were > a way to save the temporary backup. Has Legacy looked into the zip > program? Something in there might be triggering Error 91 since making the > temporary backup has no problem (so far). > > Carolyn > ----- Original Message ----- > From: Sherry/Support > To: LegacyUserGroup@legacyfamilytree.com > Sent: Wednesday, March 11, 2009 7:45 AM > Subject: RE: [LegacyUG] Exporting to a new Family File > > No - it's not the only solution. The first solution is to make sure you > have > the latest update. The second solution is a File > File Maintenance > > Check/Repair. If that doesn't work, *then* you export to a new Family > File. > > As explained to me by Ken, a *new* file is created when you export. > Therefore, information in that new file is added the date of the creation > of > the new file. > > But possibly the programmers may be able to give us the option to retain > what's lost or changed with the export, but the key word here is "new". Not > "copy" but "new". > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > supp...@legacyfamilytree.com > http://www.LegacyFamilyTree.com <http://www.legacyfamilytree.com/> > > We are changing the world of genealogy! > > When replying to this message, please include all previous correspondence. > Thanks. > > > --------Original Message------------- > > From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf > Of CE WOOD > Sent: Wednesday, March 11, 2009 1:19 AM > To: LegacyUserGroup@legacyfamilytree.com > Subject: Re: [LegacyUG] Exporting to a new Family File > > Oh please do! Exporting to a new file is Support's only, but ineffective > solution, to fixing the infamous Error 91 which occurs so often when trying > to back up the Family File. So many files have been stripped as a result, > all to no avail. Your suggestion would be most welcome. > > Carolyn > ----- Original Message ----- > From: Ron Taylor > To: LegacyUserGroup@legacyfamilytree.com > Sent: Tuesday, March 10, 2009 10:42 PM > Subject: Re: [LegacyUG] Exporting to a new Family File > > I was glad to see that others have encountered this problem when moving > data > to another legacy file. Definitely, there should be an option to retain the > modified and added dates when moving. Also the indicator as to whether the > data was imported or hand entered should be preserved...perhaps again by > option. It is important to me to know when the data was originally added or > last modified and if it was imported. With the current program those items > are lost when the file is exported to another legacy file. If no one has > yet submitted it, I will soon. > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp<http://www.legacyfamilytree.com/Etiquette.asp> > Archived messages: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp<http://www.legacyfamilytree.com/Help.asp> > To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp<http://www.legacyfamilytree.com/LegacyLists.asp> > > > >
