Doyce, When you do a standard uninstall, not everything is removed from the Legacy install directory - your Legacy Customer number for starters, so when you reinstalled the new download program, it would have installed to the same directory, and the program would have picked up your customer licence number. To uninstall completely, you need to first save all necessary files to another location (that is if you keep your family file and photos etc in the program directory, any usr settings etc) then when after you uninstall from the control panel > uninstall a program, you have to physically go into MyComputer and delete the remaining program folder that Legacy was installed in. This folder is not removed in the uninstall process. Then when you reinstall Legacy using the install program, it will recreate the directory, install Legacy, and when you start Legacy, you will be required to re-input your customer number. Kind Regards, Mark
----- Original Message ----- From: LegacyUserGroup@LegacyUsers.com To: Cc: Sent:Sat, 29 Dec 2012 18:35:19 -0500 Subject:Re: [LegacyUG] Unable to link a Source to the correct Event Sherry, I have Windows XP. I Uninstalled my Version 5.0, then I Downloaded Version 5.0 from Millenia and Installed it.. At least I think I did. It did not ask for my Customer # 52-............... . So did it just re-Install my 'corrupted' 5.0? Doyce ---- Message sent via Adam Internet WebMail - http://www.adam.com.au/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
