Hi Chris,
Thanks for the reply, I did ask her to email me the document today, but
she emailed me the attchement instead :) By the time I noticed she had
gone for the day - Ill try that again tomorrow.
Are you suggesting a corrupt email(s).
She reckons that if she prints to one of the local networked Ricohs it
works fine, the problem is only on her local USB printer (which is brand
new).
Gavin.
Christopher Bodnar wrote:
What happens if you try printing locally in the office? Have her forward
the e-mail to you, ,and try printing locally to a regular network printer
(i.e. HP LJ something or other). Does it print correctly ?
Chris Bodnar, MCSE
Sr. Systems Engineer
Distributed Systems Service Delivery - Intel Services
Guardian Life Insurance Company of America
Email: christopher_bod...@glic.com
Phone: 610-807-6459
Fax: 610-807-6003
-----Original Message-----
From: gavin.wi...@gmail.com [mailto:gavin.wi...@gmail.com]
Sent: Tuesday, July 21, 2009 5:48 PM
To: NT System Admin Issues
Subject: Printer issue
I have a really odd issue here and hope someone can help me.
I have a remote user using XP pro, on a domain that she attaches to via
a VPN.
She uses a couple of apps via a 2008 Terminal Server one of which being
Outlook that attaches to the Exchange server at the remote end. All of
this works fine so far (bar a couple of the teething issues using remote
apps).
However, although all email looks fine to her on the screen, when she
tries to print *some* of them to her locally attached HP laser printer
(a 3005 I think), it prints out looking like the following:
http://www.flickr.com/photos/gavsta/3743455647/
Now Im guessing the font thats used in the email isnt getting to the
printer correctly, I have tried all sorts of drivers combinations (the
printer is on the 2008 HCL), and the problem remains.
Can anyone assist with this?
Gavin.
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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