Hi Lars it does it by design. If you look at the config options in SystemMonitoring (Core::PostMaster) then you will see that the Key CloseTicketRegExp is (hopefuly) set to OK|UP. These messages are sent by Nagios if the problem is solved.
Perhaps you dont have modified FromAddressRegExp yet to identifiy your Nagios server? regards, Bruno -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen Sent: Tuesday, June 24, 2008 3:19 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services hi Klaus, > I have three nagios servers which genereates tickets in > different queues based on the From and Body of the messages and set > X-OTRS-Queue and > X-OTRS-CustomerNo Have you found a way to close tickets when Nagios sends recovery notifications? -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
