Why do you want to import spam into OTRS?

On Thu, Apr 4, 2013 at 8:25 AM, Steven Carr <sjc...@gmail.com> wrote:

> Hi list,
>
> We have a number of email addresses and email accounts that are pulled
> into OTRS and we use Postmaster Filters to dispatch the mail to the correct
> queue.
>
> On our public generic addresses (sales@ info@ etc.) we get a lot of spam
> which doesn't have the To: or CC: address completed (but the Envelope-To
> contains the actual sales@/info@ address) so OTRS must look at the
> Envelope-To when looking at the To: value in the Postmaster Filter as these
> are put into the correct queue.
>
> Does anyone know of a combination of Postmaster Filters that I can use to
> filter this type of email out/drop it into the Postmaster queue, I'd rather
> do this with OTRS if possible as the mail server is a managed service so I
> have no admin access for this type of thing.
>
> Thanks
>
> Steve
>
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