Thank you for your answer, but I'm new to OTRS so I don't understand very well your solution, but I can explain again, my problem. So I want to move a new ticket to another queue which the owner is the administrator to send them to the responsible to validate them with OK or Not Ok after that I will move them to the original queue.
I hope that you understand me now. 2015-11-23 9:23 GMT+01:00 Renee B <otrs.l...@perl-services.de>: > Am 23.11.2015 um 09:19 schrieb Rose Dowson: > > I want to move a new ticket to another queue, but this queue is > > administrated by administrators only so the users can't see it. > > There is anyone who knows a solution or have a script? > > Give the user(s) the "move_into" permissions for the queue... > > Kind regards, > Renee > > > -- > Perl / OTRS development: http://perl-services.de > OTRS AddOn repository: http://opar.perl-services.de > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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