Just re-read my mail, and some info is missing. I am viewing a list of FAQs and click on an FAQ in order to view the details. The error below is then displayed.
Regards Rudolf Bargholz Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rudolf Bargholz Gesendet: Freitag, 18. Dezember 2015 11:39 An: User questions and discussions about OTRS. <otrs@otrs.org> Betreff: [otrs] Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel[..] Hi, Anyone have an idea why this error could occur and how I might resolve this problem? Hoppla. Es ist ein Fehler aufgetreten. Fehlermeldung: Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel[..]. Sie können einen Fehlerbericht senden oder zurück zur vorhergehenden Seite. Fehlerdetails Backend ERROR: OTRS-CGI-10 Perl: 5.18.2 OS: linux Time: Fri Dec 18 10:58:20 2015 Message: Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.18.2 /usr/local/share/perl/5.18.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.18 /usr/share/perl/5.18 /usr/local/lib/site_perl . /etc/apache2) RemoteAddress: 193.135.59.132 RequestURI: /otrs/index.pl?Action=AgentFAQZoom;ItemID=24 Traceback (1727): Module: Kernel::Modules::AgentFAQZoom::Run Line: 436 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1041 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40 Module: (eval) (v1.99) Line: 206 Module: ModPerl::RegistryCooker::run (v1.99) Line: 206 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172 Module: ModPerl::Registry::handler (v1.99) Line: 31 Upgraded a SLES 11 from OTRS 4.0.13 to 5.0.4 and this error occurred. Then I tested numerous installations on Ubuntu 14 and 15, migrated the OTRS data to the new server, and the error did not occur. Now I have migrated to a production Ubuntu 14.04 LTS using the workflow I noted when testing, and the error occurs again. Thankful for any help. Regards Rudolf
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