Go to SysConfig group "FAQ", subgroup "Frontend::Agent::FAQ::MenuModule" and change any
Kernel::Output::HTML::FAQMenuGeneric To Kernel::Output::HTML::FAQMenu::Generic Kind regards, Renée Am 18.12.2015 um 12:05 schrieb Rudolf Bargholz: > Just re-read my mail, and some info is missing. > > I am viewing a list of FAQs and click on an FAQ in order to view the details. > The error below is then displayed. > > Regards > > Rudolf Bargholz > > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von > Rudolf Bargholz > Gesendet: Freitag, 18. Dezember 2015 11:39 > An: User questions and discussions about OTRS. <otrs@otrs.org> > Betreff: [otrs] Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC > (/usr/Custom /usr/Kernel[..] > > Hi, > > Anyone have an idea why this error could occur and how I might resolve this > problem? > > Hoppla. Es ist ein Fehler aufgetreten. > Fehlermeldung: Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC > (/usr/Custom /usr/Kernel[..]. > > Sie können einen Fehlerbericht senden oder zurück zur vorhergehenden Seite. > Fehlerdetails > Backend ERROR: OTRS-CGI-10 Perl: 5.18.2 OS: linux > Time: Fri Dec 18 10:58:20 2015 > Message: Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC > (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom > /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom > /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.18.2 > /usr/local/share/perl/5.18.2 /usr/lib/perl5 /usr/share/perl5 > /usr/lib/perl/5.18 /usr/share/perl/5.18 /usr/local/lib/site_perl . > /etc/apache2) > RemoteAddress: 193.135.59.132 > RequestURI: /otrs/index.pl?Action=AgentFAQZoom;ItemID=24 Traceback (1727): > Module: Kernel::Modules::AgentFAQZoom::Run > Line: 436 > Module: Kernel::System::Web::InterfaceAgent::Run > Line: 1041 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > Line: 40 > Module: (eval) (v1.99) > Line: 206 > Module: ModPerl::RegistryCooker::run (v1.99) > Line: 206 > Module: ModPerl::RegistryCooker::default_handler (v1.99) > Line: 172 > Module: ModPerl::Registry::handler (v1.99) > Line: 31 > > Upgraded a SLES 11 from OTRS 4.0.13 to 5.0.4 and this error occurred. Then I > tested numerous installations on Ubuntu 14 and 15, migrated the OTRS data to > the new server, and the error did not occur. Now I have migrated to a > production Ubuntu 14.04 LTS using the workflow I noted when testing, and the > error occurs again. > > Thankful for any help. > > Regards > > Rudolf > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
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