Yes! YW!
(oh, you want to know *how*...) PostMaster filter, look for a keyword, maybe Body #closethis set X-OTRS-FollowUp-State closed successfully X-OTRS-FollowUp-Lock unlock On Thu, Jan 14, 2016 at 8:52 AM, Hugo Cosme <hugu...@gmail.com> wrote: > > Hello everybody , I'm new to the list and OTRS , but I wonder if it is > possible to make the ticket closure, via email! > > TKS! > > > Obrigado. > > Atenciosamente; > Hugo Cosme > (34)992573333 > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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