Hello, That means that the user cannot be sync to the database, you need to verify the user mapping in sysconfig, to match the fields from ldap into OTRS.
Regards 2016-01-28 9:59 GMT-06:00 Cosme Faria Corrêa <cosm...@canalsac.com.br>: > Hi, > > my interface message is that: > Panic, user authenticated but no user data can be found in OTRS DB!! > Perhaps the user is invalid. > > My log says: > [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] > No UserID found for 'johndoe'! > [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] > No UserID found for 'johndoe'! > [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserAdd][348] Need > UserEmail! > [Thu Jan 28 10:45:40 > 2016][Error][Kernel::System::Auth::Sync::LDAP::Sync][281] Can't create user > 'johndoe' (uid=johndoe,ou=People,dc=aaa,dc=bb) in RDBMS! > [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] > No UserID found for 'johndoe'! > > The point is, Why? Why it can't? > [Thu Jan 28 10:45:40 > 2016][Error][Kernel::System::Auth::Sync::LDAP::Sync][281] Can't create user > 'johndoe' (uid=johndoe,ou=People,dc=uff,dc=br) in RDBMS! > > -- > Cosme Corrêa > +55 21 4042-6606 > CanalSAC > O Nosso Negócio é Relacionamento > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
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