Hello everyone,
Please be forewarned, I'm a pc tech by training but I'm not an audio expert,
so please be gentle with me because I'm in dire need of your expert
assistance.<smile>
I am supposed to start a job this week where I need to record and then
listen to tech support calls from agents taking live calls for an internet
provider. My job is to split these calls into separate files and save them.
My boss is doing this visually by looking at the wave forms. I'm familiar
with the concept of wave forms, and I can read the negative, 0 numbers, and
the positive numbers with the JAWS cursor. Unfortunately, using Cool Edit
and JAWS 8.0, the software they are using, I can't seem to tell where one
call begins and where the that call ends and then where the next call
begins. I'm supposed to record the calls, separate them, save each one into
a separate file, rate it in terms of quality, and send my feedback to the
powers that be.
Because I couldn't find the Cool Edit scripts, I downloaded Gold wave
5.22 and the new JAWS scripts. Gold wave looks more promising, I read the
manual and it appears that I should be able to do what I need to do, but it
is confusing because when I receive my file of calls, I don't know ahead of
time how long the calls are and where the silences are so that I can save
each call as a different file.
Thanks for your patience, folks. My questions are these: Can I do this
with Cool Edit, that is what my colleagues are using? Or should I use
something else like Gold wave, Audacity, or Sound Forge? There are other
people with disabilities at the job site, but I'm the only blind person. I
will try to use what works best if it isn't Cool Edit, but I'll have to
convince my boss that this would better.
If you'd rather not clutter up the list, please feel free to email me
privately at [EMAIL PROTECTED] Thank you in advance for any help or
suggestions!
Beth
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