On Thu, 13 Dec 2001, Chris Prince-Colbath wrote: > Allow customers to post anonymous ratings/reviews of the trainers on > the list and be done with it.
Open public feedback has worked quite well for Ebay, Amazon, imdb and many others. Providing some sort of rating system would seem to be pretty straight forward to implement too. Some policing of comments may be required. One thing I've pondered implementing for myself is a more extensive feedback system, but since training is just my relief from my "real" job I haven't gotten too motivated yet. Maybe we should make it a community project for trainers. I've worked with a variety of surveys provided by companies I've done training for, from simple "please comment" cards to fill-in the bubble evaluations that determined whether I was brought back in the future or not. (PHEW! Big Corporations can really suck.) Anyway, having something that provided a moderate number of questions with the option for the user to remain anonymous would be really spiff. One issue with anonymous comments has been the impossibility to create a dialog to resolve concerns. Folks make some really weird comments that would be nice if they could be understood. So, In the ideal version of this feedback system an anonymous remailer would be handy. I don't think many trainers would want the full details of this information provided to anyone on the web; there will always be "outliers". (If you sleep through my class I don't care what you think!) If a summary of an entire class' feedback was shown on the site it would carry some weight. We can all see if we can train as good as Randal. Competition! Woo. -- </chris> Neither sweat, nor blood, nor frustration, or lousy manuals nor missing parts, or wrong parts shall keep me from my task.
