On Fri, Jan 13, 2012 at 5:27 AM, Bob Arendt <r...@rincon.com> wrote: > On 01/12/2012 04:55 PM, Tim wrote: > >> Once upon a time, William Warren >>> <hescominsoon@**emmanuelcomputerconsulting.com<hescomins...@emmanuelcomputerconsulting.com> >>> **> said: >>> >>> RedHat used to leave its bugzilla mostly open. I am seeing more and >>>> more closed bugzilla entries even to registered accounts. Is this part >>>> of trying to hide things from oracle? >>>> >>> >>> I think it is more that they actually use BZ more for customer-related >>> stuff than they used to, and a bug has customer-related information, it >>> will be private. >>> -- >>> Chris Adams<cmad...@hiwaay.net> >>> Systems and Network Administrator - HiWAAY Internet Services >>> I don't speak for anybody but myself - that's enough trouble. >>> >>> >> I'm with Chris on this one. I don't think RedHat are making BZ entries >> private to hide bugs from "competitors". I suspect it's because most of >> the bugs are logged by customers and contain private customer data that >> the customer would prefer not to be made public. >> >> In an ideal word RedHat would make a new public bug with just the >> description and no customer data but suspect that that would be >> impractical. >> >> If you really want to know about a bug; call your TAM or log a support >> case. I'm sure will give provide the details you require. >> >> Whenever I log a support case, the corresponding BZ that RedHat files is > marked private. I believe that they are assuming that any customer info > submitted is potentially confidential, unless explicitly told otherwise; > That's the cautious thing to do. > > To avoid this, I now always file a BZ first, and refer to it in the > support case that I file immediately after. This ensures that the BZ > is public, and RedHat can assume that it's not private information > since I published it in an open forum. > > > ______________________________**_________________ > rhelv6-list mailing list > rhelv6-list@redhat.com > https://www.redhat.com/**mailman/listinfo/rhelv6-list<https://www.redhat.com/mailman/listinfo/rhelv6-list> >
Very good... wise and smart I'd say :)
_______________________________________________ rhelv6-list mailing list rhelv6-list@redhat.com https://www.redhat.com/mailman/listinfo/rhelv6-list