I get /usr/bin/perl upon typing that command, but when I type which rt-mailgate it cannot find it with that command, is that the problem?
[rpa...@ec02 ~]$ which perl /usr/bin/perl [rpa...@ec02 ~]$ which rt-mailgate /usr/bin/which: no rt-mailgate in (/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/home/rpatel/bin) On Wed, Jul 28, 2010 at 1:33 PM, Mauricio Tavares <raubvo...@gmail.com>wrote: > On Wed, Jul 28, 2010 at 4:26 PM, George Simpson > <simpsongeorg...@gmail.com> wrote: > > /usr/bin/perl I think is what I wrote here, is that not correct? > > > What do you get by typing `which perl` in your machine? > > > On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson <mike.john...@nosm.ca> > wrote: > >> > >> If you copy/pasted, the error would be you are missing a / infront of > your > >> perl path... > >> > >> not sure if you just missed that when you copy/pasted or not... > >> > >> On Wed, Jul 28, 2010 at 3:21 PM, George Simpson > >> <simpsongeorg...@gmail.com> wrote: > >>> > >>> Hi, > >>> It's still passing syntax errors, I have verified that the paths are > >>> right, but its finding problems with the perl path. Is there anything > that I > >>> am doing wrong? I posted the line in my previous post. > >>> > >>> On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson <mike.john...@nosm.ca> > >>> wrote: > >>>> > >>>> > >>>> Yes, this all goes into the .fetchmailrc file for the user executing > >>>> fetchmail, and yes, you'd have to adjust the settings to point to your > >>>> various pieces like perl, mailgate, RT url(note mine doesn't end with > /rt3), > >>>> and obviously the email server you are needing to pull emails from. > >>>> > >>>> HTH. > >>>> Mike. > >>>> > >>>> > >>>> On Wed, Jul 28, 2010 at 2:24 PM, George Simpson > >>>> <simpsongeorg...@gmail.com> wrote: > >>>>> > >>>>> Thanks for the reply! > >>>>> I am really new to all of this, I just became an Intern at this > company > >>>>> after one year of college and they asked me to set up RT. The > >>>>> poll imap.gmail.com proto imap port 993: > >>>>> username helpd...@mydomain.com password mypassword ssl mda > >>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com > --queue > >>>>> General --action correspond" > >>>>> goes in the fetchmail.conf file right? I can do something like that > for > >>>>> the .fetchmailrc file, if that is the right one. The difference is > that our > >>>>> rt-mailgate path is usr/sbin/rt-mailgate is that all I put for > "usr/bin/perl > >>>>> /opt/rt3/bin/rt-mailgate"? > >>>>> Thanks for the help, and sorry for the complete lack of knowledge. > >>>>> George > >>>>> > >>>>> On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <mike.john...@nosm.ca > > > >>>>> wrote: > >>>>>> > >>>>>> In your fetchmail config, you tell fetchmail to send the emails it > >>>>>> grabs to a specific process. For RT to create a ticket from an > email, you > >>>>>> need to give the email to rt-mailgate. > >>>>>> > >>>>>> You do this through the fetchmail config file. > >>>>>> > >>>>>> This is an example of one grabbing email from a google apps account > >>>>>> and sending it to rt-mailgate > >>>>>> > >>>>>> poll imap.gmail.com proto imap port 993: > >>>>>> username helpd...@mydomain.com password mypassword ssl mda > >>>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url > http://rt.mydomain.com --queue > >>>>>> General --action correspond" > >>>>>> Hope that helps. > >>>>>> Mike. > >>>>>> > >>>>>> > >>>>>> > >>>>>> On Wed, Jul 28, 2010 at 1:08 PM, George Simpson > >>>>>> <simpsongeorg...@gmail.com> wrote: > >>>>>>> > >>>>>>> Hello again. > >>>>>>> We finally got fetchmail to work! thanks to everyone who helped, it > >>>>>>> now is up and running. However, we hit a snag while trying to set > it up so > >>>>>>> that people just sent emails to helpd...@myurl.com and it creates > a ticket. > >>>>>>> I think we have to set up aliases in fetchmail so that that email > address is > >>>>>>> forwarded to the RT helpdesk queue, but I cannot seem to find out > how to do > >>>>>>> it. Is there any documentation about doing this anywhere? I cannot > seem to > >>>>>>> find it here nor with the all-powerful google. Thanks in advance, > and I > >>>>>>> really appreciate everyones help! > >>>>>>> George > >>>>>>> > >>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly > Media. > >>>>>>> Buy a copy at http://rtbook.bestpractical.com > >>>>>> > >>>>>> > >>>>>> > >>>>>> -- > >>>>>> Mike Johnson > >>>>>> Datatel Programmer/Analyst > >>>>>> Northern Ontario School of Medicine > >>>>>> 955 Oliver Road > >>>>>> Thunder Bay, ON P7B 5E1 > >>>>>> Phone: (807) 766-7331 > >>>>>> Email: mike.john...@nosm.ca > >>>>> > >>>> > >>>> > >>>> > >>>> -- > >>>> Mike Johnson > >>>> Datatel Programmer/Analyst > >>>> Northern Ontario School of Medicine > >>>> 955 Oliver Road > >>>> Thunder Bay, ON P7B 5E1 > >>>> Phone: (807) 766-7331 > >>>> Email: mike.john...@nosm.ca > >>> > >> > >> > >> > >> -- > >> Mike Johnson > >> Datatel Programmer/Analyst > >> Northern Ontario School of Medicine > >> 955 Oliver Road > >> Thunder Bay, ON P7B 5E1 > >> Phone: (807) 766-7331 > >> Email: mike.john...@nosm.ca > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com