On Wed, Jul 28, 2010 at 4:39 PM, George Simpson <simpsongeorg...@gmail.com> wrote: > I get /usr/bin/perl upon typing that command, but when I type which > rt-mailgate it cannot find it with that command, is that the problem? > as root (or sudo),
find / -name rt-mailgate -print > [rpa...@ec02 ~]$ which perl > /usr/bin/perl > [rpa...@ec02 ~]$ which rt-mailgate > /usr/bin/which: no rt-mailgate in > (/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/home/rpatel/bin) > > On Wed, Jul 28, 2010 at 1:33 PM, Mauricio Tavares <raubvo...@gmail.com> > wrote: >> >> On Wed, Jul 28, 2010 at 4:26 PM, George Simpson >> <simpsongeorg...@gmail.com> wrote: >> > /usr/bin/perl I think is what I wrote here, is that not correct? >> > >> What do you get by typing `which perl` in your machine? >> >> > On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson <mike.john...@nosm.ca> >> > wrote: >> >> >> >> If you copy/pasted, the error would be you are missing a / infront of >> >> your >> >> perl path... >> >> >> >> not sure if you just missed that when you copy/pasted or not... >> >> >> >> On Wed, Jul 28, 2010 at 3:21 PM, George Simpson >> >> <simpsongeorg...@gmail.com> wrote: >> >>> >> >>> Hi, >> >>> It's still passing syntax errors, I have verified that the paths are >> >>> right, but its finding problems with the perl path. Is there anything >> >>> that I >> >>> am doing wrong? I posted the line in my previous post. >> >>> >> >>> On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson <mike.john...@nosm.ca> >> >>> wrote: >> >>>> >> >>>> >> >>>> Yes, this all goes into the .fetchmailrc file for the user executing >> >>>> fetchmail, and yes, you'd have to adjust the settings to point to >> >>>> your >> >>>> various pieces like perl, mailgate, RT url(note mine doesn't end with >> >>>> /rt3), >> >>>> and obviously the email server you are needing to pull emails from. >> >>>> >> >>>> HTH. >> >>>> Mike. >> >>>> >> >>>> >> >>>> On Wed, Jul 28, 2010 at 2:24 PM, George Simpson >> >>>> <simpsongeorg...@gmail.com> wrote: >> >>>>> >> >>>>> Thanks for the reply! >> >>>>> I am really new to all of this, I just became an Intern at this >> >>>>> company >> >>>>> after one year of college and they asked me to set up RT. The >> >>>>> poll imap.gmail.com proto imap port 993: >> >>>>> username helpd...@mydomain.com password mypassword ssl mda >> >>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate >> >>>>> --url http://rt.mydomain.com --queue >> >>>>> General --action correspond" >> >>>>> goes in the fetchmail.conf file right? I can do something like that >> >>>>> for >> >>>>> the .fetchmailrc file, if that is the right one. The difference is >> >>>>> that our >> >>>>> rt-mailgate path is usr/sbin/rt-mailgate is that all I put for >> >>>>> "usr/bin/perl >> >>>>> /opt/rt3/bin/rt-mailgate"? >> >>>>> Thanks for the help, and sorry for the complete lack of knowledge. >> >>>>> George >> >>>>> >> >>>>> On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson >> >>>>> <mike.john...@nosm.ca> >> >>>>> wrote: >> >>>>>> >> >>>>>> In your fetchmail config, you tell fetchmail to send the emails it >> >>>>>> grabs to a specific process. For RT to create a ticket from an >> >>>>>> email, you >> >>>>>> need to give the email to rt-mailgate. >> >>>>>> >> >>>>>> You do this through the fetchmail config file. >> >>>>>> >> >>>>>> This is an example of one grabbing email from a google apps account >> >>>>>> and sending it to rt-mailgate >> >>>>>> >> >>>>>> poll imap.gmail.com proto imap port 993: >> >>>>>> username helpd...@mydomain.com password mypassword ssl mda >> >>>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url >> >>>>>> http://rt.mydomain.com --queue >> >>>>>> General --action correspond" >> >>>>>> Hope that helps. >> >>>>>> Mike. >> >>>>>> >> >>>>>> >> >>>>>> >> >>>>>> On Wed, Jul 28, 2010 at 1:08 PM, George Simpson >> >>>>>> <simpsongeorg...@gmail.com> wrote: >> >>>>>>> >> >>>>>>> Hello again. >> >>>>>>> We finally got fetchmail to work! thanks to everyone who helped, >> >>>>>>> it >> >>>>>>> now is up and running. However, we hit a snag while trying to set >> >>>>>>> it up so >> >>>>>>> that people just sent emails to helpd...@myurl.com and it creates >> >>>>>>> a ticket. >> >>>>>>> I think we have to set up aliases in fetchmail so that that email >> >>>>>>> address is >> >>>>>>> forwarded to the RT helpdesk queue, but I cannot seem to find out >> >>>>>>> how to do >> >>>>>>> it. Is there any documentation about doing this anywhere? I cannot >> >>>>>>> seem to >> >>>>>>> find it here nor with the all-powerful google. Thanks in advance, >> >>>>>>> and I >> >>>>>>> really appreciate everyones help! >> >>>>>>> George >> >>>>>>> >> >>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly >> >>>>>>> Media. >> >>>>>>> Buy a copy at http://rtbook.bestpractical.com >> >>>>>> >> >>>>>> >> >>>>>> >> >>>>>> -- >> >>>>>> Mike Johnson >> >>>>>> Datatel Programmer/Analyst >> >>>>>> Northern Ontario School of Medicine >> >>>>>> 955 Oliver Road >> >>>>>> Thunder Bay, ON P7B 5E1 >> >>>>>> Phone: (807) 766-7331 >> >>>>>> Email: mike.john...@nosm.ca >> >>>>> >> >>>> >> >>>> >> >>>> >> >>>> -- >> >>>> Mike Johnson >> >>>> Datatel Programmer/Analyst >> >>>> Northern Ontario School of Medicine >> >>>> 955 Oliver Road >> >>>> Thunder Bay, ON P7B 5E1 >> >>>> Phone: (807) 766-7331 >> >>>> Email: mike.john...@nosm.ca >> >>> >> >> >> >> >> >> >> >> -- >> >> Mike Johnson >> >> Datatel Programmer/Analyst >> >> Northern Ontario School of Medicine >> >> 955 Oliver Road >> >> Thunder Bay, ON P7B 5E1 >> >> Phone: (807) 766-7331 >> >> Email: mike.john...@nosm.ca >> > >> > >> > >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> > Buy a copy at http://rtbook.bestpractical.com >> > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com