Re: [Bes-admins] Unable to activate blackberry
Note - a normal security wipe will NOT remove the IT policy. Here's a link that discusses a way to do so; http://forums.crackberry.com/desktop-software-f153/remove-policy-using-bb-desktop-manager-693936/ From: Mark Kraakman mark.kraak...@cyso.nl To: A list for BES Admin's to discuss issues, etc. bes-admins@dataoutages.com Sent: Friday, April 6, 2012 4:49 AM Subject: Re: [Bes-admins] Unable to activate blackberry Hi, Thanks for the replies. The device has been wiped, so no IT policy. Activation does not work on multiple devices. We've also disabled all mailbox rules to ensure nothing happens to the e-mail. BB Desktop Manager is also not installed. Anymore ideas? * In the mean time I'm getting the client to shutdown all mail clients and try to activate again. Met vriendelijke groet, Mark Kraakman Servicedesk Supervisor CYSO Driven by Improvement www.cyso.nl mark.kraak...@cyso.nl T +31 (0)72 7513400 KvK 37133395 BTW NL818090431B01 From: bes-admins-boun...@dataoutages.com [bes-admins-boun...@dataoutages.com] on behalf of Kalnitsky, Yury [yu...@deshaw.com] Sent: Thursday, April 05, 2012 18:08 To: bes-admins@dataoutages.com Subject: Re: [Bes-admins] Unable to activate blackberry This means that you are trying to activate a device that has a “foreign” IT policy on it. Please remove old IT policy and try activation again. From:bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Mark Kraakman Sent: Thursday, April 05, 2012 10:58 AM To: bes-admins@dataoutages.com Subject: [Bes-admins] Unable to activate blackberry Hi, I'm trying to activate a blackberry account, the following error shows up in the logs: Ignored - let other server/desktop do it It is not blackberry or provisioning related. Other accounts activate fine. This account was activated on this BES server before. Before setting the new activation code I saw that the account was listed twice in the BES web interface. I deleted both. And, after 10 minutes, added the account once again. I've also rebooted the BES server. I can't think of anything else that might be causing this issue. Any help appreciated. Kind regards, Mark Kraakman ___ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins - Bes-Admins mailing list is sponsored by mixedmartialarts.com. http://www.mixedmartialarts.com/___ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins - Bes-Admins mailing list is sponsored by mixedmartialarts.com. http://www.mixedmartialarts.com/
Re: [Bes-admins] Unable to activate blackberry
this is a 30 second job with BlackBerry Swiss Army Knife http://bbsak.org/download.php I use that product 2-3 times per week. Invaluable From: Don Andrews don.andrews_safe...@yahoo.com To: A list for BES Admin's to discuss issues, etc. bes-admins@dataoutages.com Sent: Friday, April 6, 2012 12:07 PM Subject: Re: [Bes-admins] Unable to activate blackberry Note - a normal security wipe will NOT remove the IT policy. Here's a link that discusses a way to do so; http://forums.crackberry.com/desktop-software-f153/remove-policy-using-bb-desktop-manager-693936/ From: Mark Kraakman mark.kraak...@cyso.nl To: A list for BES Admin's to discuss issues, etc. bes-admins@dataoutages.com Sent: Friday, April 6, 2012 4:49 AM Subject: Re: [Bes-admins] Unable to activate blackberry Hi, Thanks for the replies. The device has been wiped, so no IT policy. Activation does not work on multiple devices. We've also disabled all mailbox rules to ensure nothing happens to the e-mail. BB Desktop Manager is also not installed. Anymore ideas? * In the mean time I'm getting the client to shutdown all mail clients and try to activate again. Met vriendelijke groet, Mark Kraakman Servicedesk Supervisor CYSO Driven by Improvement www.cyso.nl mark.kraak...@cyso.nl T +31 (0)72 7513400 KvK 37133395 BTW NL818090431B01 From: bes-admins-boun...@dataoutages.com [bes-admins-boun...@dataoutages.com] on behalf of Kalnitsky, Yury [yu...@deshaw.com] Sent: Thursday, April 05, 2012 18:08 To: bes-admins@dataoutages.com Subject: Re: [Bes-admins] Unable to activate blackberry This means that you are trying to activate a device that has a “foreign” IT policy on it. Please remove old IT policy and try activation again. From:bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Mark Kraakman Sent: Thursday, April 05, 2012 10:58 AM To: bes-admins@dataoutages.com Subject: [Bes-admins] Unable to activate blackberry Hi, I'm trying to activate a blackberry account, the following error shows up in the logs: Ignored - let other server/desktop do it It is not blackberry or provisioning related. Other accounts activate fine. This account was activated on this BES server before. Before setting the new activation code I saw that the account was listed twice in the BES web interface. I deleted both. And, after 10 minutes, added the account once again. I've also rebooted the BES server. I can't think of anything else that might be causing this issue. Any help appreciated. Kind regards, Mark Kraakman ___ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins - Bes-Admins mailing list is sponsored by mixedmartialarts.com. http://www.mixedmartialarts.com/ ___ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins - Bes-Admins mailing list is sponsored by mixedmartialarts.com. http://www.mixedmartialarts.com/___ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins - Bes-Admins mailing list is sponsored by mixedmartialarts.com. http://www.mixedmartialarts.com/
Re: [Bes-admins] Unable to activate blackberry
Hi, Try activating to an external email address (ie. Yahoo/gmail account) to confirm the activation email is being sent from your device. If you receive the email, then I would be taking a closer look at your spam/virus settings. It might be that the activation email is not making it's way into the users exchange mailbox. Also, I have come across where the OS had to be reloaded on the device due to corruption which resulted in the generated activation email being corrupt. BES would pickup the activation from the users mailbox as expected, but was unable to process due to corruption. Hope that helps... Joe Sent on the TELUS Mobility network with BlackBerry -Original Message- From: Mark Kraakman mark.kraak...@cyso.nl Sender: bes-admins-boun...@dataoutages.com Date: Fri, 6 Apr 2012 11:49:27 To: A list for BES Admin's to discuss issues, etc.bes-admins@dataoutages.com Reply-To: A list for BES Admin's to discuss issues, etc. bes-admins@dataoutages.com Subject: Re: [Bes-admins] Unable to activate blackberry ___ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins - Bes-Admins mailing list is sponsored by mixedmartialarts.com. http://www.mixedmartialarts.com/ ___ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins - Bes-Admins mailing list is sponsored by mixedmartialarts.com. http://www.mixedmartialarts.com/
Re: [Bes-admins] Unable to activate blackberry
We got this a few times when the activation email was either blocked or altered by an incoming spam filters. Check the user's inbox and make sure the activation email actually gets there when you are trying to activate. You might also see if the user installed BB Desktop manager on their workstation and chose "sync locally" instead of "sync with BES", although I'm not sure if that's still an option anymore. -Jason On 4/5/2012 10:58 AM, Mark Kraakman wrote: Hi, I'm trying to activate a blackberry account, the following error shows up in the logs: Ignored - let other server/desktop do it It is not blackberry or provisioning related. Other accounts activate fine. This account was activated on this BES server before. Before setting the new activation code I saw that the account was listed twice in the BES web interface. I deleted both. And, after 10 minutes, added the account once again. I've also rebooted the BES server. I can't think of anything else that might be causing this issue. Any help appreciated. Kind regards, Mark Kraakman ___ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins - Bes-Admins mailing list is sponsored by mixedmartialarts.com. http://www.mixedmartialarts.com/ -- Jason Hurlburt Senior ISS Coordinator | BCSA, ITIL, NCE-ES, CLP 11 202.994.0215 202.437.7671 hurlb...@gwu.edu ___ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins - Bes-Admins mailing list is sponsored by mixedmartialarts.com. http://www.mixedmartialarts.com/
