A man after my own heart - use the response documents for the purpose
they were
created for!
I wasn't suggesting that anyone try and force their customer to do
anything. I though it might be nice if the customer who was sending an
850 as a confirmation to a verbally placed order would use the correct
code in BEG01. Some of my friends (big grin inserted) worked very hard
to create all those code lists to allow many messages to be normalized
to a common format, with various status codes indicating many different
size, colors and flavors of the same basic message. Otherwise, we would
have 850-00 (original message), 850-06 (confirmation message, different
from the 855-00) and 850-07 (duplicate message, although not necessarily
the same as the 850-00 or any other 850-00).
"William J. Kammerer" wrote:
Jake Balfour, of Source Electronics, wrote: "I have numerous customers
that verbally call in an order, then follow up with the same order
through EDI. I can't ignore all duplicates in the system for there are
instances where the EDI order is just an order with the exact
characteristics as another one. My solution is to place the order on an
exceptions report for review by the account representative."
It looks like most are in agreement with Peter Olivola that you can't
force the customer to do anything, such as expecting them to set BEG01
to indicate Confirmation or Duplicate, or to include unique release
numbers in the REF segment.
But as Grandma always said: "Don't forget your thank-you's." So
regardless whether the order was called in or came in through EDI,
always confirm the release with an 865 (Purchase Order Change
Acknowledgment/Request - Seller Initiated) or an 855 (Purchase Order
Acknowledgment). Surely, there's room in there somewhere to CYA with
the name of the customer's buyer and the date and time the order was
called in.
This really doesn't solve the problem of discerning duplicates, but
might be a nice touch. It could even gum up the customer's system
enough to encourage him to follow the suggestions some of Jake's
respondents have offered.
William J. Kammerer
FORESIGHT Corp.
4950 Blazer Pkwy.
Dublin, OH USA 43017-3305
+1 614 791-1600
Visit FORESIGHT Corp. at http://www.foresightcorp.com/
"accelerating time-to-trade"
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Brian Lehrhoff ([EMAIL PROTECTED])
EDI Consultant
eB2B Commerce
212-703-2121
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