Re: Account suspended - why?

[Neil Middleton]

Did you email supp...@heroku.com from your account email address?

On Thu, Apr 11, 2019 at 2:06 PM Olivér Atanaszov 
wrote:

> hello!
>
> today I released an app for the National Poetry Day and I kept scaling up
> my app horizontally to serve the increased load throughout the day.
> after some time, I noticed that my account has been suspended. do you know
> anything about Heroku's policy? obviously, I paid for the service...
>
> I can't reach them on chat or phone and they didn't reply to my emails yet.
>
> thanks,
> Oliver
>
>
>
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Re: Account Suspended

[Neil Middleton]

In future, tweeting @heroku won't often get a good response as it's more
marketing driven.  Best way is always email supp...@heroku.com or possibly
email this list (although we don't check it regularly)

On Thu, Jan 12, 2017 at 4:46 PM Pete Doherty  wrote:

> Thank you for your responses, all.
>
> Heroku was made aware of my issue via this mailing list, has reinstated my
> account and is investigating the matter.
>
> Best,
>
> Pete
>
>
> On Thursday, January 12, 2017 at 11:22:36 AM UTC-5, Neil Middleton wrote:
>
> Please don't.  You'll need to create a new account with your regular email
> and send from that if you can't do it from your plussed address.
>
> On Thu, 12 Jan 2017, 16:21 Jason Fleetwood-Boldt, 
> wrote:
>
>  How extraordinarily annoying.
>
> I will copy & paste the text of this email into  support request for them.
>
> -Jason
>
> On Jan 12, 2017, at 11:17 AM, Pete Doherty  wrote:
>
> Suddenly, I'm seeing the following message when attempting to log into
> Heroku:
>
> The account "me+h...@protonmail.com" has been suspended. If you believe
> this is an error please email sup...@heroku.com.
>
>
> I emailed sup...@heroku.com from my email account (m...@protonmail.com),
> but, I believe, since that address doesn't contain "+heroku", I received a
> reply saying:
>
>
>
> Sorry, the email address you are using has not been recognized as a Heroku
> account.
>
>
> I've also tried tweeting @heroku, but haven't yet received a response.
>
> I'm supposed to be doing client work but am at a standstill because I'm
> not able to deploy their application. Could anyone recommend a next step?
>
> Thanks,
>
> Pete
>
>
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>
> 
>
> Jason Fleetwood-Boldt
> te...@datatravels.com
> http://www.jasonfleetwoodboldt.com/writing
>
> If you'd like to reply by encrypted email you can find my public key on
> jasonfleetwoodboldt.com (more about setting GPG: https://gpgtools.org)
>
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Re: Account Suspended

[Pete Doherty]

Thank you for your responses, all.

Heroku was made aware of my issue via this mailing list, has reinstated my 
account and is investigating the matter.

Best,

Pete

On Thursday, January 12, 2017 at 11:22:36 AM UTC-5, Neil Middleton wrote:
>
> Please don't.  You'll need to create a new account with your regular email 
> and send from that if you can't do it from your plussed address.
>
> On Thu, 12 Jan 2017, 16:21 Jason Fleetwood-Boldt,  > wrote:
>
>>  How extraordinarily annoying.
>>
>> I will copy & paste the text of this email into  support request for them.
>>
>> -Jason
>>
>>
>> On Jan 12, 2017, at 11:17 AM, Pete Doherty > > wrote:
>>
>> Suddenly, I'm seeing the following message when attempting to log into 
>> Heroku:
>>
>> The account "me+h...@protonmail.com " has been suspended. 
>>> If you believe this is an error please email sup...@heroku.com 
>>> .
>>>
>>
>> I emailed sup...@heroku.com  from my email account (
>> m...@protonmail.com ), but, I believe, since that address 
>> doesn't contain "+heroku", I received a reply saying:
>>
>> Sorry, the email address you are using has not been recognized as a 
>>> Heroku account. 
>>
>>
>> I've also tried tweeting @heroku, but haven't yet received a response. 
>>
>> I'm supposed to be doing client work but am at a standstill because I'm 
>> not able to deploy their application. Could anyone recommend a next step?
>>
>> Thanks,
>>
>> Pete
>>
>> -- 
>> -- 
>> You received this message because you are subscribed to the Google
>> Groups "Heroku" group.
>>  
>> To unsubscribe from this group, send email to
>> heroku+un...@googlegroups.com 
>> For more options, visit this group at
>> http://groups.google.com/group/heroku?hl=en_US?hl=en
>>
>> --- 
>> You received this message because you are subscribed to the Google Groups 
>> "Heroku Community" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to heroku+un...@googlegroups.com .
>> For more options, visit https://groups.google.com/d/optout.
>>
>>
>> 
>>
>> Jason Fleetwood-Boldt
>> te...@datatravels.com 
>> http://www.jasonfleetwoodboldt.com/writing
>>
>> If you'd like to reply by encrypted email you can find my public key on 
>> jasonfleetwoodboldt.com (more about setting GPG: https://gpgtools.org)  
>>
>> -- 
>> -- 
>> You received this message because you are subscribed to the Google
>> Groups "Heroku" group.
>>  
>> To unsubscribe from this group, send email to
>> heroku+un...@googlegroups.com 
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>>
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>>
>

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Re: Account Suspended

[Neil Middleton]

Please don't.  You'll need to create a new account with your regular email
and send from that if you can't do it from your plussed address.

On Thu, 12 Jan 2017, 16:21 Jason Fleetwood-Boldt, 
wrote:

>  How extraordinarily annoying.
>
> I will copy & paste the text of this email into  support request for them.
>
> -Jason
>
>
> On Jan 12, 2017, at 11:17 AM, Pete Doherty  wrote:
>
> Suddenly, I'm seeing the following message when attempting to log into
> Heroku:
>
> The account "me+her...@protonmail.com" has been suspended. If you believe
> this is an error please email supp...@heroku.com.
>
>
> I emailed supp...@heroku.com from my email account (m...@protonmail.com),
> but, I believe, since that address doesn't contain "+heroku", I received a
> reply saying:
>
> Sorry, the email address you are using has not been recognized as a Heroku
> account.
>
>
> I've also tried tweeting @heroku, but haven't yet received a response.
>
> I'm supposed to be doing client work but am at a standstill because I'm
> not able to deploy their application. Could anyone recommend a next step?
>
> Thanks,
>
> Pete
>
> --
> --
> You received this message because you are subscribed to the Google
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>
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>
> ---
> You received this message because you are subscribed to the Google Groups
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>
>
> 
>
> Jason Fleetwood-Boldt
> t...@datatravels.com
> http://www.jasonfleetwoodboldt.com/writing
>
> If you'd like to reply by encrypted email you can find my public key on
> jasonfleetwoodboldt.com (more about setting GPG: https://gpgtools.org)
>
> --
> --
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>
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Re: Account Suspended

[Jason Fleetwood-Boldt]

 How extraordinarily annoying.

I will copy & paste the text of this email into  support request for them.

-Jason


> On Jan 12, 2017, at 11:17 AM, Pete Doherty  wrote:
> 
> Suddenly, I'm seeing the following message when attempting to log into Heroku:
> 
> The account "me+her...@protonmail.com" has been suspended. If you believe 
> this is an error please email supp...@heroku.com.
> 
> I emailed supp...@heroku.com from my email account (m...@protonmail.com), 
> but, I believe, since that address doesn't contain "+heroku", I received a 
> reply saying:
> 
> Sorry, the email address you are using has not been recognized as a Heroku 
> account.
> 
> I've also tried tweeting @heroku, but haven't yet received a response. 
> 
> I'm supposed to be doing client work but am at a standstill because I'm not 
> able to deploy their application. Could anyone recommend a next step?
> 
> Thanks,
> 
> Pete
> 
> -- 
> -- 
> You received this message because you are subscribed to the Google
> Groups "Heroku" group.
>  
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> heroku+unsubscr...@googlegroups.com
> For more options, visit this group at
> http://groups.google.com/group/heroku?hl=en_US?hl=en 
> 
> 
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> .



Jason Fleetwood-Boldt
t...@datatravels.com
http://www.jasonfleetwoodboldt.com/writing

If you'd like to reply by encrypted email you can find my public key on 
jasonfleetwoodboldt.com  (more about setting 
GPG: https://gpgtools.org) 

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