Re: [iText-questions] My plan to shut down the mailing-list

2012-10-12 Thread aklist
 -Original Message-
 From: Bruno Lowagie [mailto:br...@lowagie.com]
 Sent: Tuesday, October 09, 2012 2:43 AM
 To: Post all your questions about iText here
 Subject: Re: [iText-questions] My plan to shut down the mailing-list

 Op 8/10/2012 17:02, McGee, Edwin F. Sr. schreef:
 I would agree with those wishing to keep the mailing list open and
 selectively responding/posting the questions which meet mailing list
 criteria.

 I see many +1's for answers in favor of keeping the mailing list.

 I'm an autist, and one of my limitations is that I can't stand an
 unanswered question (even if it's a rhetorical one). Maybe we should
 think of a pre-canned answer that isn't offensive. A
 one-answer-fits-many-questions solution for the questions that should be
 posted on another forum (such as stackoverflow).

Working primarily in c# (well, really primarily in vb.net), I find the 
list invaluable for giving me insights into iText that I wouldn't 
necessarily think about, by reading others' questions and solutions. My 
primary work does not usually involve iText, or PDF manipulation, but 
when I do need to use iText, I greatly value the mailing list...here's why:

I've purchased the book, and while it is helpful and well-written, it 
follows a story to illustrate the functionality of the library that 
doesn't always fit my current need. I have worked through the examples 
in about 2/3 of the book, but it is much easier to ask questions on the 
list and receive a 1-sentence answer to point me in the right direction.

I don't mind being flamed or told to RTFM, if I get lazy and ask for 
help before trying to puzzle out the answer first. The mailing list is 
full of people that have already solved a specific implementation issue 
and are happy to push me in the right direction, for which I am 
eternally grateful :)

I keep an internal archive of the list, following along and deleting out 
everything but the relevant answers to questions and explanations of 
functionality, so I can quickly search for answers before posting a 
redundant question. This filtered archive saves me a great deal of 
time over googling, where many SERPs lead to unanswered questions (or 
poorly answered questions) on SO and elsewhere.

I share Mr. Lowagie's frustration with endlessly repeated, inappropriate 
questions. I would love to see this list fully moderated, so only 
relevant/appropriate questions appear, but I understand that this puts 
more work on the developers/moderators and am content with 
self-moderating my archive.

I could live with an auto-reply to every post containing a 
how-to-ask-a-question section (ideally one could turn it off after 
joining the list), that would explain to the truly clueless why their 
questions are going unanswered. I'm not sure if that functionality 
exists in Mailman.

Someone made the point earlier that you shouldn't ask a question unless 
you know 2/3 of the answer (or words to that effect)...deafening silence 
is a strong motivator to go back and ask the question a different way, 
as long as you understand that it's not being answered for a reason.


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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-10 Thread Jason Berk
I'll support whatever you decide to do.  I bought both books, paid for
the license and have used premium support.  The product is wonderful and
so long as there's a medium to ask and answer questions, I'll be happy.

Personally, I'd support SO as I'm in there all the time anyway...and
that would allow for better usability

I don't think you'd be wrong to say anything beyond SO would require
paid support.

I do think SO is more Q/A designed and won't work for a general
discussion about a specific topic (closed as not a question).  Not
sure how/if you solve that issue.

Jason

-Original Message-
From: Bruno Lowagie [mailto:br...@lowagie.com] 
Sent: Tuesday, October 09, 2012 2:43 AM
To: Post all your questions about iText here
Subject: Re: [iText-questions] My plan to shut down the mailing-list

Op 8/10/2012 17:02, McGee, Edwin F. Sr. schreef:
 I would agree with those wishing to keep the mailing list open and
selectively responding/posting the questions which meet mailing list
criteria.

I see many +1's for answers in favor of keeping the mailing list.

I'm an autist, and one of my limitations is that I can't stand an
unanswered question (even if it's a rhetorical one). Maybe we should
think of a pre-canned answer that isn't offensive. A
one-answer-fits-many-questions solution for the questions that should be
posted on another forum (such as stackoverflow).


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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-09 Thread Bruno Lowagie
Op 8/10/2012 19:06, linuxunil schreef:
 I personally am against the monetization of the library and forum. You can
 not change the philosophy of a project like this.

I agree. Documentation should be free.
That's why I decided to write the new tutorials without a publisher.

I also don't like the idea of a paid mailing-list.
I've been suggested to set one up in the past, but I see too many 
practical problems.

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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-09 Thread Bruno Lowagie
Op 9/10/2012 4:22, Gershkovich, Peter schreef:
 Do what you feel is right.
I'm pleasantly surprised by the reactions on my rant.
I've read some really good suggestions.

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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-09 Thread Bruno Lowagie
Op 8/10/2012 17:48, Alex Jones schreef:
 a traditional forum
A traditional forum involves more administrative work than a mailing list.

The mailing list:

I need to look at the mails that are put on hold, and then filter those 
that are SPAM: see http://lowagie.com/itextml
Most problematic are the mails that are sent through Nabble from people 
who aren't registered on the official mailing-list: 
http://lowagie.com/nabble

A forum:

I have set up several forums in the past. It just doesn't work if you 
don't have a battery of administrators.

On my blog lowagie.com, I had to close the possibility to register: 
http://lowagie.com/register
I would manually approve people every couple of days, and then discover 
that the only intention of those people was to post SPAM.

A good solution, is to work with a serial number. On the book forum, 
accounts from people trying to register on the iText forum are 
automatically thrown away if they don't have the serial number. The 
number of mails I get about failed registration attempts is huge: 
http://lowagie.com/node/217

But then there's the most crucial problem: a forum doesn't work, because 
people have to actually visit it to see questions. A free forum for 
iText would only work in theory. In practice, only I would be answering 
questions (which is the case now with the book support forum). The only 
alternative is to pay people to answer questions on the forum. I already 
do that: we have a ticketing system, but it's only available for paying 
customers.

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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-09 Thread Bruno Lowagie
Op 8/10/2012 17:02, McGee, Edwin F. Sr. schreef:
 I would agree with those wishing to keep the mailing list open and 
 selectively responding/posting the questions which meet mailing list criteria.

I see many +1's for answers in favor of keeping the mailing list.

I'm an autist, and one of my limitations is that I can't stand an 
unanswered question (even if it's a rhetorical one). Maybe we should 
think of a pre-canned answer that isn't offensive. A 
one-answer-fits-many-questions solution for the questions that should be 
posted on another forum (such as stackoverflow).

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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-09 Thread Bill Ensley
I think this is exactly what is needed.

We all see these questions that frustrate you.

I don't think anyone would take issue with the canned
answer scenario.

I would truly miss the list, I listen everyday and answer when
there is a question that fits my expertise (which is rare, true,
but does happen).

Just my $0.02

-Bill Ensley
www.bearprinting.com


On 10/8/2012 11:43 PM, Bruno Lowagie wrote:
 Maybe we should
 think of a pre-canned answer that isn't offensive. A
 one-answer-fits-many-questions solution for the questions that should be
 posted on another forum (such as stackoverflow)


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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-09 Thread Wain, Matthew
I think it would be a shame to shut down the list.  I found it to be one
of the most valuable resources when I was initially tinkering with iText
for my company, and now we have it embedded into our infrastructure. The
book is good, but sometimes you simply were not sure what you were
looking for, and the mailing list gave a way forward.  Especially given
we had previously used a VERY out of date version of iText and we were
trying to update that as well as write new code.

If it does shut-down I can only say thank you for the free technical
help for when we started out (but now we are licensed from you guys :-)
), and just know that the live support from you and other
developers/users was one of the reasons we chose iText as our main PDF
generation product.

Matthew



-Original Message-
From: Bruno Lowagie [mailto:br...@lowagie.com] 
Sent: 09 October 2012 07:43
To: Post all your questions about iText here
Subject: Re: [iText-questions] My plan to shut down the mailing-list

Op 8/10/2012 17:02, McGee, Edwin F. Sr. schreef:
 I would agree with those wishing to keep the mailing list open and
selectively responding/posting the questions which meet mailing list
criteria.

I see many +1's for answers in favor of keeping the mailing list.

I'm an autist, and one of my limitations is that I can't stand an
unanswered question (even if it's a rhetorical one). Maybe we should
think of a pre-canned answer that isn't offensive. A
one-answer-fits-many-questions solution for the questions that should be
posted on another forum (such as stackoverflow).


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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-09 Thread Brian . Moore
I would also like to keep the list running, but I understand all the 
frustrations. But these types of questions will not go away entirely. 
Stackoverflow has a way of dealing with them, but I have always found the 
list useful as I am more likely to read a post form the list and if it is 
answered with something I think I'll use grabbing it and keeping the 
answer.

If you wanted, I'd be willing to volunteer to help out sort through all 
those messages. 

And as for the question of what to say for those who post a question and 
it goes unanswered how about something like:

Tell us what you have done and tell us where you have researched to find 
the answer already. 

Cheers,
Brian


Brian Moore
Application Developer

1245 Bridgestone Blvd
LaVergne, TN 37086
(615) 259-5840 - Direct




From:   John Renfrew r...@btclick.com
To: 'Post all your questions about iText here' 
itext-questions@lists.sourceforge.net, 
Date:   10/08/2012 04:25 AM
Subject:Re: [iText-questions] My plan to shut down the 
mailing-list



Personally.
I would prefer the mailing list, but I FULLY understand your frustration
with 'stupid' questions, but your stance of 'why are you asking ME to do
your work for you for free' is completely valid.

snip

john renfrew 
Right Way Up 
Office  +44 1675 475341 


snip
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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-09 Thread Andrew J Daykin
Well, I read the list on a regular basis. I work for a company that has 
a support contract with iText but since my use case isn't covered by 
that, I am on my own. I've used iText to create a few PDF Utilities that 
help me in my day to day job. I learnt how to use the library by 
searching, reading and experimenting. I've made a few mistakes and some 
of my code snippets never worked but I kept at it. Since I knew a fair 
bit about PDF that has helped. I  work by the saying Contribute nothing 
- Expect nothing in return, I feel sorry for all those people who write 
into the list with a Do my homework for me - for free.

One day I will buy that book.

I would like the list to remain but can fully understand the idea of 
moving it to SO.
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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-08 Thread John Renfrew
Personally.
I would prefer the mailing list, but I FULLY understand your frustration
with 'stupid' questions, but your stance of 'why are you asking ME to do
your work for you for free' is completely valid.

But then what about those of us who use iText and keep our work open? Some
of us are not in a position to be developing (and paying) in the same way as
big companies but still both need a little support every now and then and
also a place to make suggestions. The licence costs are not transparent so
some of us have no idea if it would be better to pay you and get an even
higher level of support.
As someone who has seen two (minor) additions to the library because of
suggestions and some changes to the website and documentation - there is
something much more immediate about the mailing list which I love.
S.O. might have archives etc but I still need to go to it search, and then
keep searching each time I go to see if questions that interest me or help
me learn have more threads.
I develop under Groovy so am always looking to adapt and simplify the code
from 'pure' Java.

So, what about a closed (with nominal payment) list to those who prove they
can ask sensible questions?
The answer I got from Leonard last week was short, simple, helped me
enormously - but had it been asked on S.O. would he have a: found it? b:
been able or inclined to answer so easily and so quickly?

I do think that a big FAT read this first page explaining that ye olde
versions before xxx are not supported, and with a list of iText will NOT do
this, and you WILL need to read this and that documentation first is still
lacking. Maybe instead of even engaging with anyone who still is trying to
use examples from 2.1.7 is fruitless and you answer to them should just be a
link to this page?


john renfrew 
Right Way Up 
Office  +44 1675 475341 

-Original Message-
From: Bruno Lowagie [mailto:br...@lowagie.com] 
Sent: 06 October 2012 10:02
To: Post all your questions about iText here
Subject: [iText-questions] My plan to shut down the mailing-list

Hello all,
I have written a blog about one of my major frustrations: the free iText 
mailing-list.
See http://lowagie.com/stackoverflow
We have almost 2,500 subscribers on iText-questions.
I'd like to hear your opinion. In public. On this list (as long as it's 
open).
best regards,
Bruno Lowagie


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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-08 Thread McGee, Edwin F. Sr.
I would agree with those wishing to keep the mailing list open and selectively 
responding/posting the questions which meet mailing list criteria.  As 
mentioned by another member of the mailing list, simply because I submit a 
question doesn't mean the question will be posted.  Furthermore, I understand 
that it may not even be answered.  When I did receive responses to my questions 
they were generally very helpful directing me toward a solution.  I have 
observed less than helpful responses to questions that should never have made 
it to the list.  I can also understand the frustration associated with members 
requesting immediate answers to their solutions with little or no effort on 
their part (e.g. reading the book(s) and/or searching the archives and 
examples).  Of all the lists I belong to, this is the one I read daily and 
contribute when I can.  I've been known to ask a few questions too and very 
much appreciate the assistance I have received.  I would be disappointed if 
this mailing list was no more.
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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-08 Thread Bill Ensley

+1

On 10/8/2012 8:02 AM, McGee, Edwin F. Sr. wrote:

I would agree with those wishing to keep the mailing list open and selectively 
responding/posting the questions which meet mailing list criteria.  As 
mentioned by another member of the mailing list, simply because I submit a 
question doesn't mean the question will be posted.  Furthermore, I understand 
that it may not even be answered.  When I did receive responses to my questions 
they were generally very helpful directing me toward a solution.  I have 
observed less than helpful responses to questions that should never have made 
it to the list.  I can also understand the frustration associated with members 
requesting immediate answers to their solutions with little or no effort on 
their part (e.g. reading the book(s) and/or searching the archives and 
examples).  Of all the lists I belong to, this is the one I read daily and 
contribute when I can.  I've been known to ask a few questions too and very 
much appreciate the assistance I have received.  I would be disappointed if 
this mailing list was no more.


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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-08 Thread Alex Jones
I've recently joined the mailing list and I found it to be invaluable, the
only reason I found it so useful is that there aren't any decent official
forums. You need to purchase the book and then each of the forum sections
are chapters in the book, I appreciate the need to monetize the library and
the need for a code so that the spam bots don't hassle the forum, I like
the idea of using stackoverflow as a halfway house, but personally I would
prefer a traditional forum format for iText.

On Mon, Oct 8, 2012 at 10:15 AM, John Renfrew r...@btclick.com wrote:

 Personally.
 I would prefer the mailing list, but I FULLY understand your frustration
 with 'stupid' questions, but your stance of 'why are you asking ME to do
 your work for you for free' is completely valid.

 But then what about those of us who use iText and keep our work open? Some
 of us are not in a position to be developing (and paying) in the same way
 as
 big companies but still both need a little support every now and then and
 also a place to make suggestions. The licence costs are not transparent so
 some of us have no idea if it would be better to pay you and get an even
 higher level of support.
 As someone who has seen two (minor) additions to the library because of
 suggestions and some changes to the website and documentation - there is
 something much more immediate about the mailing list which I love.
 S.O. might have archives etc but I still need to go to it search, and then
 keep searching each time I go to see if questions that interest me or help
 me learn have more threads.
 I develop under Groovy so am always looking to adapt and simplify the code
 from 'pure' Java.

 So, what about a closed (with nominal payment) list to those who prove they
 can ask sensible questions?
 The answer I got from Leonard last week was short, simple, helped me
 enormously - but had it been asked on S.O. would he have a: found it? b:
 been able or inclined to answer so easily and so quickly?

 I do think that a big FAT read this first page explaining that ye olde
 versions before xxx are not supported, and with a list of iText will NOT do
 this, and you WILL need to read this and that documentation first is still
 lacking. Maybe instead of even engaging with anyone who still is trying to
 use examples from 2.1.7 is fruitless and you answer to them should just be
 a
 link to this page?


 john renfrew
 Right Way Up
 Office  +44 1675 475341

 -Original Message-
 From: Bruno Lowagie [mailto:br...@lowagie.com]
 Sent: 06 October 2012 10:02
 To: Post all your questions about iText here
 Subject: [iText-questions] My plan to shut down the mailing-list

 Hello all,
 I have written a blog about one of my major frustrations: the free iText
 mailing-list.
 See http://lowagie.com/stackoverflow
 We have almost 2,500 subscribers on iText-questions.
 I'd like to hear your opinion. In public. On this list (as long as it's
 open).
 best regards,
 Bruno Lowagie


 
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 reference to the iText book: http://www.itextpdf.com/book/
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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-08 Thread Gershkovich, Peter
Bruno,
Do what you feel is right. In my opinion, with your book an other resources 
available there is very little one need to ask in order to get going. 
Robert Sheckley wrote in one of his short stories that in order to ask a 
question you need to know most of the answer. There should be a disclaimer of 
that nature perhaps.. 

Please know that iText is great and worked for us for the last 8 years.
Hope you will keep it going.
Thanks,
Peter
 
 


On Oct 6, 2012, at 4:01 AM, Bruno Lowagie wrote:

 Hello all,
 I have written a blog about one of my major frustrations: the free iText 
 mailing-list.
 See http://lowagie.com/stackoverflow
 We have almost 2,500 subscribers on iText-questions.
 I'd like to hear your opinion. In public. On this list (as long as it's 
 open).
 best regards,
 Bruno Lowagie
 
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 reference to the iText book: http://www.itextpdf.com/book/
 Please check the keywords list before you ask for examples: 
 http://itextpdf.com/themes/keywords.php


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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-07 Thread Bruno Lowagie
On 6/10/2012 23:00, Alekz ! wrote:
 My only advise is: Don't let a bunch of lazy/ignorants ruin your day.

That's easier said than done ;-)

 Maybe letting a colleague answer them is a better choice.

We started doing this. As the company grows, I'm hiring more people.

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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-07 Thread Bruno Lowagie
On 7/10/2012 1:58, Kevin Day wrote:
 Maybe when people find bugs or enhancement requests we start to really
 encourage them to create tickets?
I don't really like the ticketing system on SourceForge. I don't like 
the SourceForge upgrade in general.

For paying customers, we use JIRA as ticketing system.
That works very well. However: every time it comes to a vote whether or 
not to open our JIRA ticketing system for free-riders, a majority of the 
voters says no for many different reasons.

One reason: paying customers are asked to register 3 to 5 e-mails in our 
ticketing system. Only those people can post a question. However: many 
companies forget to register the people eligible for support (even 
when we ask them multiple times).

All the requests from people that aren't know to our ticketing system 
are put on hold, and need to be verified manually. It would be hell if 
we opened up the ticketing system for the world because it would be even 
harder to find who paid for support and who didn't.

More than once I've answered a question on this free mailing-list in 
words similar to are you really stupid or are you just kidding me (you 
guys know my style). A while later I received an angry mail from the 
sales people saying: that was a paying customer! Now we have to explain 
why he got an inappropriate response.
In my defense I always say: if it was a paying customer, why didn't he 
use the ticketing system?
That defense is countered by: you should always be nice to people.

I KNOW that I should be nicer to people, but... it should go both ways. 
For instance: people should threaten to sue me if I can't remove their 
own mail from the archives (see one of the previous answers).

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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-07 Thread WMJ
So, you are gonna move the support of iText from the mailing list to 
StackOverflow? That's a better place for sharing and searching 
questions-and-answers.

Previously I've contributed the 2GB+ Support fix to iText, by posting messages 
in both this mail-list and the bug system in SF.net.
Will the gate to contribution remain open when the support is switched to 
StackOverflow?






 From: Bruno Lowagie br...@lowagie.com
To: Post all your questions about iText here 
itext-questions@lists.sourceforge.net 
Sent: Saturday, October 6, 2012 5:01 PM
Subject: [iText-questions] My plan to shut down the mailing-list
 
Hello all,
I have written a blog about one of my major frustrations: the free iText 
mailing-list.
See http://lowagie.com/stackoverflow
We have almost 2,500 subscribers on iText-questions.
I'd like to hear your opinion. In public. On this list (as long as it's 
open).
best regards,
Bruno Lowagie

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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-07 Thread Bruno Lowagie
On 7/10/2012 10:46, WMJ wrote:
 Will the gate to contribution remain open when the support is switched 
 to StackOverflow?

Contributions by customers are done through JIRA.
Contributions by users are always discussed publicly first, it doesn't 
really matter where they are discussed. Code is always sent to somebody 
at iText, and code is only accepted if there's a signed CLA.

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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-06 Thread Alberto León
I support your feels. I participate little in maling list, because in most
cases I got the solutions reading others or searching. Of course in the
book iText in Action.

The 80% of questions are already asked and responded or are explained very
well in the book. Most of the questions demonstrates that people didn't
search or didn't read. The are People that didn't make an effort.

And yes, the reaction when you or other claims to read the book or to
search best was insulting. So I think if this public list disappear, and
the people will be redirect to stackoverflow, when the users of
StackOverflow will correct and will punish bad questions and bad human
behavior, this would be great to the itex community, and best for you and
the developers because you invest time only in who really need it, not in
this kind of people that demonstrated haven't interest in learning and
resolving the problems. In most cases, this people only wants the others
make his work given they code.

2012/10/6 Bruno Lowagie br...@lowagie.com

 Hello all,
 I have written a blog about one of my major frustrations: the free iText
 mailing-list.
 See http://lowagie.com/stackoverflow
 We have almost 2,500 subscribers on iText-questions.
 I'd like to hear your opinion. In public. On this list (as long as it's
 open).
 best regards,
 Bruno Lowagie


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 Many questions posted to this list can (and will) be answered with a
 reference to the iText book: http://www.itextpdf.com/book/
 Please check the keywords list before you ask for examples:
 http://itextpdf.com/themes/keywords.php




-- 

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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-06 Thread José Santiago Bonilla Pazmiño
+1 for Stackoverflow, I found the answer I was looking for here in the mail
list, and a bug was fixed then, but Stackoverflow sounds good enough to
help with colaboration.

Finally, a mailing list has always been the lab for growing ideas and
working on  them, so I suggest to keep the mail list not to answer how to
solve this task questions but to develop new ideas and improve old ones.

Regards,

Jose

2012/10/6 Alberto León leontis...@gmail.com

 I support your feels. I participate little in maling list, because in most
 cases I got the solutions reading others or searching. Of course in the
 book iText in Action.

 The 80% of questions are already asked and responded or are explained very
 well in the book. Most of the questions demonstrates that people didn't
 search or didn't read. The are People that didn't make an effort.

 And yes, the reaction when you or other claims to read the book or to
 search best was insulting. So I think if this public list disappear, and
 the people will be redirect to stackoverflow, when the users of
 StackOverflow will correct and will punish bad questions and bad human
 behavior, this would be great to the itex community, and best for you and
 the developers because you invest time only in who really need it, not in
 this kind of people that demonstrated haven't interest in learning and
 resolving the problems. In most cases, this people only wants the others
 make his work given they code.


 2012/10/6 Bruno Lowagie br...@lowagie.com

 Hello all,
 I have written a blog about one of my major frustrations: the free iText
 mailing-list.
 See http://lowagie.com/stackoverflow
 We have almost 2,500 subscribers on iText-questions.
 I'd like to hear your opinion. In public. On this list (as long as it's
 open).
 best regards,
 Bruno Lowagie


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 https://lists.sourceforge.net/lists/listinfo/itext-questions

 iText(R) is a registered trademark of 1T3XT BVBA.
 Many questions posted to this list can (and will) be answered with a
 reference to the iText book: http://www.itextpdf.com/book/
 Please check the keywords list before you ask for examples:
 http://itextpdf.com/themes/keywords.php




 --

 http://stackoverflow.com/users/690958/alberto-leon



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 reference to the iText book: http://www.itextpdf.com/book/
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(+593) 95031497
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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-06 Thread Alekz !
Bruno,  I agree with Leon's point of view. But I think maybe you should 
participate more from the user side instead of the developer side. What I mean 
with this? When a stupid question is posted, you'd be like any other user. I 
bet lots of us just let those questions pass unnoticed, like nothing happened. 
I sometimes delete them upon reading the first sentence . On the other hand, 
when a challenging/good question is posted, answer it as the tool's developer 
you are (no pression here =]). For me it's quite clear that a mailing list is 
not an obligation-to-respond from you, but a plus to the iText tool. I learnt a 
lot from just reading yours and others answers, but never expected that 
anyone's questions SHOULD be answered. I think of this list as a community, not 
as a free support forum, and hope that many of us think like me. I would like 
the mailing list to remain opened, since it's focused on iText. I don't surf 
stackoverflow for pdf questions, that would be a burden for me. My only advise 
is: Don't let a bunch of lazy/ignorants ruin your day. World is full of people 
like that, that need an answer for yesterday, that pay no support, that don't 
contribute in any way and even worse, that don't have a polite way of asking. 
Maybe letting a colleague answer them is a better choice.
Regards,Alex
Date: Sat, 6 Oct 2012 12:14:29 +0200
From: leontis...@gmail.com
To: itext-questions@lists.sourceforge.net
Subject: Re: [iText-questions] My plan to shut down the mailing-list

I support your feels. I participate little in maling list, because in most 
cases I got the solutions reading others or searching. Of course in the book 
iText in Action.

The 80% of questions are already asked and responded or are explained very well 
in the book. Most of the questions demonstrates that people didn't search or 
didn't read. The are People that didn't make an effort.


And yes, the reaction when you or other claims to read the book or to search 
best was insulting. So I think if this public list disappear, and the people 
will be redirect to stackoverflow, when the users of StackOverflow will correct 
and will punish bad questions and bad human behavior, this would be great to 
the itex community, and best for you and the developers because you invest time 
only in who really need it, not in this kind of people that demonstrated 
haven't interest in learning and resolving the problems. In most cases, this 
people only wants the others make his work given they code.


2012/10/6 Bruno Lowagie br...@lowagie.com

Hello all,

I have written a blog about one of my major frustrations: the free iText

mailing-list.

See http://lowagie.com/stackoverflow

We have almost 2,500 subscribers on iText-questions.

I'd like to hear your opinion. In public. On this list (as long as it's

open).

best regards,

Bruno Lowagie



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-- 

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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-06 Thread David Landis
+1 on moving to stackoverflow

The data is structured, tagged, more easily searched and read, and more
people will participate and be exposed to iText.

Also remember it is acceptable on SO to ask then answer your own questions.
So you could make a sort of FAQ there if you wanted.

On Saturday, October 6, 2012, Bruno Lowagie wrote:

 Hello all,
 I have written a blog about one of my major frustrations: the free iText
 mailing-list.
 See http://lowagie.com/stackoverflow
 We have almost 2,500 subscribers on iText-questions.
 I'd like to hear your opinion. In public. On this list (as long as it's
 open).
 best regards,
 Bruno Lowagie


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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-06 Thread Dominic Maricic
How about setting up a real forum using something like SMF (simple
machines.org).  You can Institute a kamra system and see how many posts
each person has made plus you would have complete control of the site. I
used to contribute a ton of time coding over there and would be willing to
help set it up if needed.
On Oct 6, 2012 4:58 PM, Kevin Day ke...@trumpetinc.com wrote:

 +1 for stackoverflow.

 My only reservation is that I don't spend a huge amount of time on SO  I
 check it once every couple of weeks.  So someone with a question about the
 parser isn't likely to get a quick response from me.  I'm not sure how to
 handle that, though I have to admit the time spent filtering through the
 mailing list email notifications wasn't at all productive for me.

 Maybe when people find bugs or enhancement requests we start to really
 encourage them to create tickets?


 There are some other time where active discussion between 3 or 4 people can
 result in the API evolving in a much better way than just one developer
 making decisions in a vacuum.  I'm not sure how best to address that need -
 those sorts of discussions would be inappropriate for SO.



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Re: [iText-questions] My plan to shut down the mailing-list

2012-10-06 Thread Paul Hastings
i'm sure whatever you decide will be for the best. though frankly, i'll miss 
the 
occasional same way i convert chickens to chocolate zingers ;-)


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