community managers

[Sriram Ramkrishna]

Greetings!

I know that we have a bunch of new people who joined the list.  We haven't
done any thing to use you people.  Sadly, an epic failure on our part.

But I am looking for some good people who can fill the role of community
manager.  Clearly, we have a problem relating to our user base and some of
the decisions have become more controversial than it needs to be.

I know that there are some like Brett who sort of doing this anyways.  But
perhaps we could be a little more aggressive.  For instance, we can stake
out various websites that we can monitor and then address people there.

Let me know if you are interested.  I will make a similar note on
foundation list.

sri
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Re: community managers

[Andre Klapper]

On Mon, 2012-11-12 at 15:17 -0800, Sriram Ramkrishna wrote:
 But I am looking for some good people who can fill the role of
 community manager.  Clearly, we have a problem relating to our user
 base and some of the decisions have become more controversial than it
 needs to be.

Could you elaborate a bit more what you expect a community manager to
do, especially refering to GNOME?

andre
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http://blogs.gnome.org/aklapper/

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Re: community managers

[Sriram Ramkrishna]

On Mon, Nov 12, 2012 at 4:12 PM, Andre Klapper ak...@gmx.net wrote:

 On Mon, 2012-11-12 at 15:17 -0800, Sriram Ramkrishna wrote:
  But I am looking for some good people who can fill the role of
  community manager.  Clearly, we have a problem relating to our user
  base and some of the decisions have become more controversial than it
  needs to be.

 Could you elaborate a bit more what you expect a community manager to
 do, especially refering to GNOME?


Sure.  Here is what I envision:

The community managers are the interface between the general community and
GNOME project.  Primarily, their goal is to communicate GNOME design goals,
address concerns and common mis-characterizations of GNOME.  CM will
monitor mailing lists, blogs, and other places and engage.  I used to do
this quite often back during the 3.0.  I will say that it was somewhat
effective.  It was especially effective with kernel developers who I think
have a better opinion of GNOME than initially, but the contact must be
continual.

Additionally, I want to  add a filter on issues that are relevant or
different than the common complaints we have.  That might require filing
bugs on their behalf or maybe suggesting solutions.  Like I did for Linus
or others.

Another important aspect is that you want to also raise the profile of
community management.  They should have some input in release-team
decisions.

At work, community managers exist for Yocto and are a big part of how Yocto
works and something we take seriously.

CM will need a thick skin, and will probably need to give a steady drumbeat
of information with an even, friendly tone, without getting emotional.

sri

 andre
 --
 Andre Klapper  |  ak...@gmx.net
 http://blogs.gnome.org/aklapper/


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