Re: [otrs] 5.0.9 upgrade issue

2016-04-07 Thread Udo Bretz 
Hello,

here is the bug report for this problem:
http://bugs.otrs.org/show_bug.cgi?id=11989

There wil be a new OTRS::ITSM 5.0.10 which will be released next week.

Thanks, and best regards,
Udo


On 06.04.16 13:02, BIRO Zoltan wrote:
> Hi Udo,
> 
> Thanks for your reply...let me try and inform you!
> Cheers!
> Zoltan
> 
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Re: [otrs] 5.0.9 upgrade issue

2016-04-06 Thread Alvaro Cordero 
Hello,

I have seen that when I try an upgrade in a system with few resources and
the update process times out. Then the only way to fix is installing the
missing packages one by one.

Regards.


2016-04-06 2:52 GMT-06:00 BIRO Zoltan :

> Dear All,
>
>
>
> I tried to update our OTRS system from 5.0.7 to 5.0.9.
>
> Helpdesk upgrade looks fine. When I upgrade the ITSM bundle package it’s
> started up and finished the upgrade process and shows the following in
> package manager:
>
> FAQ   5.0.2 OTRS AG The FAQ/knowledge base. installed Uninstall Reinstall
>
> GeneralCatalog   *5.0.9* OTRS AG The General Catalog package. installed
> Uninstall
>
> ImportExport   *5.0.9* OTRS AG The ImportExport package. installed
> Uninstall
>
> ITSM   *5.0.9* OTRS AG The OTRS::ITSM bundle package. installed Uninstall
>
> ITSMChangeManagement   *5.0.7 *OTRS AG The OTRS::ITSM Change Management
> package. installed Uninstall Reinstall
>
> ITSMConfigurationManagement   *5.0.7* OTRS AG The OTRS::ITSM
> Configuration Management package. installed Uninstall Reinstall
>
> ITSMCore   *5.0.7* OTRS AG The OTRS::ITSM Core package. installed
> Uninstall Reinstall
>
> ITSMIncidentProblemManagement   *5.0.7* OTRS AG The OTRS::ITSM Incident
> and Problem Management package. installed Uninstall Reinstall
>
> ITSMServiceLevelManagement   *5.0.7* OTRS AG The OTRS::ITSM Service Level
> Management package. installed Uninstall Reinstall
>
> SystemMonitoring   5.0.1 OTRS AG Basic mail interface to System Monitoring
> Suites. Al... installed Uninstall Reinstall
>
>
>
> Is there any reason why is it shows the 5.0.7 versions for ITSM packages?
> And all of these packages are red in Package Manager and no upgrade option
> to 5.0.9…
>
>
>
> Anyway, I tried the version 4.0.14 to 5.0.9 and the result is almost the
> same. GeneralCatalog,ImportExport and ITSM bundle  5.0.9 and the rests are
> 4.0.14.
>
>
>
> If I uninstall all the 5.0.7 packages and install the 5.0.9 is it causes
> any kind of lost of data?
>
>
>
> Cheers!
>
> Zoltan
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* alv...@gridshield.net
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Re: [otrs] 5.0.9 upgrade issue

2016-04-06 Thread BIRO Zoltan 
Hi Udo,

Thanks for your reply...let me try and inform you!
Cheers!
Zoltan


.
Zoltán Biró
Senior System Engineer  
T : +36 1 700 82 99




-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Udo
Bretz
Sent: Wednesday, April 6, 2016 1:00 PM
To: User questions and discussions about OTRS. <otrs@otrs.org>
Subject: Re: [otrs] 5.0.9 upgrade issue

Hello Zoltan,

please do NOT unisntall your packages, as you suspected this will result in
a loss of data!


There is currently a bug in ITSM 5.0.9 which is caused by a file which has
moved from one package to another. A bug report will follow soon.

Please try the following workaround:

1. Download all the individual ITSM packages (version 5.0.9) from the
FTP-Server: ftp://ftp.otrs.org/pub/otrs/itsm/packages5/

2. Install the ITSMChangeManagement package BEFORE you install the ITSMCore
package. This will only work if you use the command line and use the --force
parameter.

bin/otrs.Console.pl Admin::Package::Install --force
http://ftp.otrs.org/pub/otrs/itsm/packages5/:ITSMChangeManagement-5.0.9.opm

3. Now install ITSMCore 5.0.9 (without force).

4. Install all other missing packages (without force)

5. Everything should be fine.

Please let me know if this works for you.

Best regards,
Udo







On 06.04.16 10:52, BIRO Zoltan wrote:
> Dear All,
> 
>  
> 
> I tried to update our OTRS system from 5.0.7 to 5.0.9.
> 
> Helpdesk upgrade looks fine. When I upgrade the ITSM bundle package 
> it’s started up and finished the upgrade process and shows the 
> following in package manager:
> 
> FAQ   5.0.2 OTRS AG The FAQ/knowledge base. installed Uninstall Reinstall
> 
> GeneralCatalog   *5.0.9*OTRS AG The General Catalog package. installed
> Uninstall
> 
> ImportExport   *5.0.9*OTRS AG The ImportExport package. installed
Uninstall
> 
> ITSM   *5.0.9*OTRS AG The OTRS::ITSM bundle package. installed Uninstall
> 
> ITSMChangeManagement   _5.0.7 _OTRS AG The OTRS::ITSM Change Management
> package. installed Uninstall Reinstall
> 
> ITSMConfigurationManagement   _5.0.7_ OTRS AG The OTRS::ITSM
> Configuration Management package. installed Uninstall Reinstall
> 
> ITSMCore   _5.0.7_ OTRS AG The OTRS::ITSM Core package. installed
> Uninstall Reinstall
> 
> ITSMIncidentProblemManagement   _5.0.7_ OTRS AG The OTRS::ITSM Incident
> and Problem Management package. installed Uninstall Reinstall
> 
> ITSMServiceLevelManagement   _5.0.7_ OTRS AG The OTRS::ITSM Service
> Level Management package. installed Uninstall Reinstall
> 
> SystemMonitoring   5.0.1 OTRS AG Basic mail interface to System
> Monitoring Suites. Al... installed Uninstall Reinstall
> 
>  
> 
> Is there any reason why is it shows the 5.0.7 versions for ITSM 
> packages? And all of these packages are red in Package Manager and no 
> upgrade option to 5.0.9…
> 
>  
> 
> Anyway, I tried the version 4.0.14 to 5.0.9 and the result is almost 
> the same. GeneralCatalog,ImportExport and ITSM bundle  5.0.9 and the 
> rests are 4.0.14.
> 
>  
> 
> If I uninstall all the 5.0.7 packages and install the 5.0.9 is it 
> causes any kind of lost of data?
> 
>  
> 
> Cheers!
> 
> Zoltan
> 
>  
> 
> 
> 
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> 
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