Re: [otrs] OTRS 5 AD Integration

[Raul Libório]

Hi Sujeeva,

Here
http://rauhmaru.blogspot.com/2014/10/otrs-autenticando-no-active-directory.html
.
Change Host, BaseDNS, SearchUserDNS and SearchUserPw values in config.

Raul Libório
http://rauhmaru.blogspot.com/
openSUSE Member | Linux User #581

/etc/httpd/conf.d/ssl.conf:7
# Do NOT simply read the instructions in here without understanding
# what they do.  They're here only as hints or reminders.  If you are unsure
# consult the online docs. You have been warned.

On Thu, Jan 21, 2016 at 1:07 AM, Sujeeva Tissaarachchi 
wrote:

> Dear Friends,
>
> Has any one integrated OTRS 5 or 4 with Microsoft Active Directory?
>
> Best Regards,
> Sujeeva Tissaarachchi
>
>
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Re: [otrs] OTRS 5 AD Integration

[Leonardo Certuche]

The admin manual covers this topic as well
http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html


On 21 January 2016 at 09:48, Raul Libório  wrote:

> Hi Sujeeva,
>
> Here
> http://rauhmaru.blogspot.com/2014/10/otrs-autenticando-no-active-directory.html
> .
> Change Host, BaseDNS, SearchUserDNS and SearchUserPw values in config.
>
> Raul Libório
> http://rauhmaru.blogspot.com/
> openSUSE Member | Linux User #581
>
> /etc/httpd/conf.d/ssl.conf:7
> # Do NOT simply read the instructions in here without understanding
> # what they do.  They're here only as hints or reminders.  If you are
> unsure
> # consult the online docs. You have been warned.
>
> On Thu, Jan 21, 2016 at 1:07 AM, Sujeeva Tissaarachchi <
> sujeev...@yahoo.com> wrote:
>
>> Dear Friends,
>>
>> Has any one integrated OTRS 5 or 4 with Microsoft Active Directory?
>>
>> Best Regards,
>> Sujeeva Tissaarachchi
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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[otrs] SystemMonitoring Problems

[Rob Shears]

Folks

So I have system monitoring installed but I cannot get it to acknowledge alerts 
on the Nagios side, which I need to be over HTTP.

I have updated the configurations for system monitoring to include the 
DynamicField_ addition to the free text fields.
I have updated the regex to capture the necessary service/server data, and 
confirmed that these are captured and recorded in the DB.
I have updated the URL for Nagios server.
I have updated the trigger to TicketOwnerUpdate, rather than TicketLockUpdate.

When I update the owner on a ticket, the system doesn't even seem to try to 
acknowledge the alert.  I don't see anything in the system log.  I don't see 
anything in the httpd logs (either Nagios or OTRS servers), I don't see any 
errors.


OTRS : 4.0.13
System Monitoring : 4.0.2
KIX4OTRS : 7.0.6
KIX Core : 4.0.5

I'm not sure what information would assist in trouble shooting this issue.  It 
simply seems to not even trigger the 'I should send an acknowledgement to 
Nagios' event.  If I paste the GET command into a web browser with a session 
authenticated to the Nagios server with the OTRS user/pass, it successfully 
processes the acknowledgement, so I think once I can work out why it isn't 
triggering, it should be good to go!

Any direction or guidance would be great.

Cheers


Rob.

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