Re: RB v6 "The following reviews are not valid []" when clicking "Publish"

2023-11-06 Thread changxi...@taitcommunications.com 
Hi David,

Thanks, I haven't yet recorded the log yet. If so, then I don't have to 
record the log.
Look forward to your new version!

On Tuesday, November 7, 2023 at 6:52:04 AM UTC+13 David Trowbridge wrote:

> Changxing,
>
> Just to update, we did manage to figure out what was going on, and will be 
> shipping 6.0.1 very soon with a fix for this.
>
> David
>
> On Thu, Nov 2, 2023 at 8:58 PM Christian Hammond  
> wrote:
>
>> Hi Changxing,
>>
>> Can you give us a step-by-step process to reproduce this bug on your end? 
>> It'll be helpful to get some more information from you for a 
>> reproducible case.
>>
>> First, some preparation:
>>
>> 1) Open the Network tab in the browser's developer tools
>> 2) On Firefox, click the gear on the right of the networking pane and 
>> enable Persist Logs. On Chrome, click the "Preserve log" checkbox instead 
>> below the Network tab.
>> 3) Reload the page, so it will begin gathering network logs.
>>
>> Then if you can get me the following:
>>
>> 1) Are you creating just a single review?
>> 2) Are you also replying to any reviews when you publish?
>> 3) Can we get a screenshot of the review banner right before you publish?
>> 4) After it fails, can you find the POST /r/_batch/ entry in Network, 
>> click Request, and copy the information there? Send that to me privately.
>> 5) Also click on Response, copy the information there, and send that as 
>> well.
>>
>> We have a possible theory on what's going wrong, but haven't found a 
>> repro case. We hope this will help us confirm and resolve this.
>>
>> Thanks,
>>
>> Christian
>>
>> On Mon, Oct 30, 2023 at 2:18 PM changxi...@taitcommunications.com <
>> changxi...@taitcommunications.com> wrote:
>>
>>> Hi David,
>>>
>>> Thanks for your reply.
>>> I am using Google Chrome. Firefox has the same issue too.
>>>
>>> Yes, we are getting this every time.
>>> Please see attachment.
>>>
>>>
>>> Thanks,
>>> Changxing
>>>
>>> On Saturday, October 28, 2023 at 10:09:36 AM UTC+13 David Trowbridge 
>>> wrote:
>>>
 Changxing,

 A couple questions about this:
 - What browser(s) are you using?
 - Are you getting this every time, or is this an intermittent failure?
 - Can you open your browser's developer tools and see if there are any 
 errors on the JavaScript console?

 Thanks,
 David

 On Thu, Oct 26, 2023 at 10:07 AM Changxing Gong <
 changxi...@taitcommunications.com> wrote:

> Hello,
>
> We recently upgraded RB from v5 to v6.
>
> The owner or reviewers can still publish a general comment. However, 
> if they want to reply to a comment, there will be "The following reviews 
> are not valid []" prompt preventing them from publishing the reply. So 
> neither the reviewers nor owner can reply to each other. Please see the 
> attachment.
>
>
> Thanks,
> Changxing
>
>
>
>
> --
> This communication is confidential. We only send and receive email on 
> the
> basis of the terms set out at 
> www.taitcommunications.com/email_disclaimer
> --
>
> -- 
> Supercharge your Review Board with Power Pack: 
> https://www.reviewboard.org/powerpack/
> Want us to host Review Board for you? Check out RBCommons: 
> https://rbcommons.com/
> Happy user? Let us know! https://www.reviewboard.org/users/
> --- 
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>  
> 
> .
>

>>>
>>> --
>>> This communication is confidential. We only send and receive email on the
>>> basis of the terms set out at 
>>> www.taitcommunications.com/email_disclaimer
>>> --
>>>
>>> -- 
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>>> https://www.reviewboard.org/powerpack/
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>>> --- 
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>>>  
>>>

Re: RB v6 "The following reviews are not valid []" when clicking "Publish"

2023-11-06 Thread David Trowbridge 
Changxing,

Just to update, we did manage to figure out what was going on, and will be
shipping 6.0.1 very soon with a fix for this.

David

On Thu, Nov 2, 2023 at 8:58 PM Christian Hammond 
wrote:

> Hi Changxing,
>
> Can you give us a step-by-step process to reproduce this bug on your end?
> It'll be helpful to get some more information from you for a
> reproducible case.
>
> First, some preparation:
>
> 1) Open the Network tab in the browser's developer tools
> 2) On Firefox, click the gear on the right of the networking pane and
> enable Persist Logs. On Chrome, click the "Preserve log" checkbox instead
> below the Network tab.
> 3) Reload the page, so it will begin gathering network logs.
>
> Then if you can get me the following:
>
> 1) Are you creating just a single review?
> 2) Are you also replying to any reviews when you publish?
> 3) Can we get a screenshot of the review banner right before you publish?
> 4) After it fails, can you find the POST /r/_batch/ entry in Network,
> click Request, and copy the information there? Send that to me privately.
> 5) Also click on Response, copy the information there, and send that as
> well.
>
> We have a possible theory on what's going wrong, but haven't found a repro
> case. We hope this will help us confirm and resolve this.
>
> Thanks,
>
> Christian
>
> On Mon, Oct 30, 2023 at 2:18 PM changxi...@taitcommunications.com <
> changxing.g...@taitcommunications.com> wrote:
>
>> Hi David,
>>
>> Thanks for your reply.
>> I am using Google Chrome. Firefox has the same issue too.
>>
>> Yes, we are getting this every time.
>> Please see attachment.
>>
>>
>> Thanks,
>> Changxing
>>
>> On Saturday, October 28, 2023 at 10:09:36 AM UTC+13 David Trowbridge
>> wrote:
>>
>>> Changxing,
>>>
>>> A couple questions about this:
>>> - What browser(s) are you using?
>>> - Are you getting this every time, or is this an intermittent failure?
>>> - Can you open your browser's developer tools and see if there are any
>>> errors on the JavaScript console?
>>>
>>> Thanks,
>>> David
>>>
>>> On Thu, Oct 26, 2023 at 10:07 AM Changxing Gong <
>>> changxi...@taitcommunications.com> wrote:
>>>
 Hello,

 We recently upgraded RB from v5 to v6.

 The owner or reviewers can still publish a general comment. However, if
 they want to reply to a comment, there will be "The following reviews are
 not valid []" prompt preventing them from publishing the reply. So neither
 the reviewers nor owner can reply to each other. Please see the attachment.


 Thanks,
 Changxing




 --
 This communication is confidential. We only send and receive email on
 the
 basis of the terms set out at
 www.taitcommunications.com/email_disclaimer
 --

 --
 Supercharge your Review Board with Power Pack:
 https://www.reviewboard.org/powerpack/
 Want us to host Review Board for you? Check out RBCommons:
 https://rbcommons.com/
 Happy user? Let us know! https://www.reviewboard.org/users/
 ---
 You received this message because you are subscribed to the Google
 Groups "Review Board Community" group.
 To unsubscribe from this group and stop receiving emails from it, send
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 To view this discussion on the web visit
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 .

>>>
>>
>> --
>> This communication is confidential. We only send and receive email on the
>> basis of the terms set out at www.taitcommunications.com/email_disclaimer
>> --
>>
>> --
>> Supercharge your Review Board with Power Pack:
>> https://www.reviewboard.org/powerpack/
>> Want us to host Review Board for you? Check out RBCommons:
>> https://rbcommons.com/
>> Happy user? Let us know! https://www.reviewboard.org/users/
>> ---
>> You received this message because you are subscribed to the Google Groups
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>> To unsubscribe from this group and stop receiving emails from it, send an
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>> 
>> .
>>
>
>
> --
> Christian Hammond
> President/CEO of Beanbag 
> Makers of Review Board 
>
> --
> Supercharge your Review Board with Power Pack:
> https://www.reviewboard.org/powerpack/
> Want us to host Review Board for you? Check out RBCommons:
>

Re: RB v6 "The following reviews are not valid []" when clicking "Publish"

2023-11-02 Thread Christian Hammond 
Hi Changxing,

Can you give us a step-by-step process to reproduce this bug on your end?
It'll be helpful to get some more information from you for a
reproducible case.

First, some preparation:

1) Open the Network tab in the browser's developer tools
2) On Firefox, click the gear on the right of the networking pane and
enable Persist Logs. On Chrome, click the "Preserve log" checkbox instead
below the Network tab.
3) Reload the page, so it will begin gathering network logs.

Then if you can get me the following:

1) Are you creating just a single review?
2) Are you also replying to any reviews when you publish?
3) Can we get a screenshot of the review banner right before you publish?
4) After it fails, can you find the POST /r/_batch/ entry in Network, click
Request, and copy the information there? Send that to me privately.
5) Also click on Response, copy the information there, and send that as
well.

We have a possible theory on what's going wrong, but haven't found a repro
case. We hope this will help us confirm and resolve this.

Thanks,

Christian

On Mon, Oct 30, 2023 at 2:18 PM changxi...@taitcommunications.com <
changxing.g...@taitcommunications.com> wrote:

> Hi David,
>
> Thanks for your reply.
> I am using Google Chrome. Firefox has the same issue too.
>
> Yes, we are getting this every time.
> Please see attachment.
>
>
> Thanks,
> Changxing
>
> On Saturday, October 28, 2023 at 10:09:36 AM UTC+13 David Trowbridge wrote:
>
>> Changxing,
>>
>> A couple questions about this:
>> - What browser(s) are you using?
>> - Are you getting this every time, or is this an intermittent failure?
>> - Can you open your browser's developer tools and see if there are any
>> errors on the JavaScript console?
>>
>> Thanks,
>> David
>>
>> On Thu, Oct 26, 2023 at 10:07 AM Changxing Gong <
>> changxi...@taitcommunications.com> wrote:
>>
>>> Hello,
>>>
>>> We recently upgraded RB from v5 to v6.
>>>
>>> The owner or reviewers can still publish a general comment. However, if
>>> they want to reply to a comment, there will be "The following reviews are
>>> not valid []" prompt preventing them from publishing the reply. So neither
>>> the reviewers nor owner can reply to each other. Please see the attachment.
>>>
>>>
>>> Thanks,
>>> Changxing
>>>
>>>
>>>
>>>
>>> --
>>> This communication is confidential. We only send and receive email on the
>>> basis of the terms set out at
>>> www.taitcommunications.com/email_disclaimer
>>> --
>>>
>>> --
>>> Supercharge your Review Board with Power Pack:
>>> https://www.reviewboard.org/powerpack/
>>> Want us to host Review Board for you? Check out RBCommons:
>>> https://rbcommons.com/
>>> Happy user? Let us know! https://www.reviewboard.org/users/
>>> ---
>>> You received this message because you are subscribed to the Google
>>> Groups "Review Board Community" group.
>>> To unsubscribe from this group and stop receiving emails from it, send
>>> an email to reviewboard...@googlegroups.com.
>>> To view this discussion on the web visit
>>> https://groups.google.com/d/msgid/reviewboard/003c49d0-3f44-471d-9ec4-cf889d566f59n%40googlegroups.com
>>> 
>>> .
>>>
>>
>
> --
> This communication is confidential. We only send and receive email on the
> basis of the terms set out at www.taitcommunications.com/email_disclaimer
> --
>
> --
> Supercharge your Review Board with Power Pack:
> https://www.reviewboard.org/powerpack/
> Want us to host Review Board for you? Check out RBCommons:
> https://rbcommons.com/
> Happy user? Let us know! https://www.reviewboard.org/users/
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> 
> .
>


-- 
Christian Hammond
President/CEO of Beanbag 
Makers of Review Board 

-- 
Supercharge your Review Board with Power Pack: 
https://www.reviewboard.org/powerpack/
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Re: RB v6 "The following reviews are not valid []" when clicking "Publish"

2023-10-27 Thread David Trowbridge 
Changxing,

A couple questions about this:
- What browser(s) are you using?
- Are you getting this every time, or is this an intermittent failure?
- Can you open your browser's developer tools and see if there are any
errors on the JavaScript console?

Thanks,
David

On Thu, Oct 26, 2023 at 10:07 AM Changxing Gong <
changxing.g...@taitcommunications.com> wrote:

> Hello,
>
> We recently upgraded RB from v5 to v6.
>
> The owner or reviewers can still publish a general comment. However, if
> they want to reply to a comment, there will be "The following reviews are
> not valid []" prompt preventing them from publishing the reply. So neither
> the reviewers nor owner can reply to each other. Please see the attachment.
>
>
> Thanks,
> Changxing
>
>
>
>
> --
> This communication is confidential. We only send and receive email on the
> basis of the terms set out at www.taitcommunications.com/email_disclaimer
> --
>
> --
> Supercharge your Review Board with Power Pack:
> https://www.reviewboard.org/powerpack/
> Want us to host Review Board for you? Check out RBCommons:
> https://rbcommons.com/
> Happy user? Let us know! https://www.reviewboard.org/users/
> ---
> You received this message because you are subscribed to the Google Groups
> "Review Board Community" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to reviewboard+unsubscr...@googlegroups.com.
> To view this discussion on the web visit
> https://groups.google.com/d/msgid/reviewboard/003c49d0-3f44-471d-9ec4-cf889d566f59n%40googlegroups.com
> 
> .
>

-- 
Supercharge your Review Board with Power Pack: 
https://www.reviewboard.org/powerpack/
Want us to host Review Board for you? Check out RBCommons: 
https://rbcommons.com/
Happy user? Let us know! https://www.reviewboard.org/users/
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