Re: [Techno-Chat]: Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling users

[Dane Trethowan]

Okay I well I backtrack on some of the remarks I’ve made in this discussion as 
my knowledge on the discussed topic has been refreshed thanks to our late TV 
news.
Samsung has actually stopped production of the Note7 due to 3 more reports of 
Note7’s catching fire.
I’m sure Samsung will resolve the problem all in good time and I give them 
credit for taking - it seems - whatever steps are necessary to try and track 
down the problem or illuminate it completely.
Its easy to argue that problems like this shouldn’t happen in the first place 
and I’ll say that too however when you’re dealing with the manufacturer of 
millions upon millions of products then its a pretty big issue to deal with.
Sounds like Samsung is going to investigate the whole haystack until they find 
the needle and that may take quite some time.
It will mean quite a bit of money lost for Samsung too but still, I’d imagine 
they’re not too worried about that, keeping people safe is the more important 
issue.

> On 10 Oct. 2016, at 7:06 am, Joshua Gregory  wrote:
> 
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> 
> The Minnesota one?
> 
> On 10/9/16, Dane Trethowan  wrote:
>> Turns out the other incident mentioned here was a hoax so I'm not all
>> that worried about it.
>> 
>> 
>> 
>> On 10/10/2016 6:33 AM, Joshua Gregory wrote:
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>>> 
>>> I have a Samsung phone now, never again after this. Absolutely
>>> appalling. Copy/paste statements to customers, slowing down said
>>> complaints to customers, literally the worst company probably ever.
>>> JMHO.
>>> 
>>> On 10/9/16, Ted  wrote:
 Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling
 users
 
 
   Another two of Galaxy Note 7 phones that were replaced under the
 recall
 have lit on fire, with a text inadvertently sent to one of the owners in
 the
 middle of support communication exchanges suggesting that Samsung is
 attempting to "slow down" user complaints about the phone.
 
 
 On Tuesday, another Kentucky man's Galaxy Note 7 phone lit on fire,
 sending
 him to the hospital with acute bronchitis caused by smoke inhalation.
 Samsung said nothing publicly about Tuesday's fire at the time,
 potentially
 contributing to an event the next day at the Louisville airport the next
 day.
 "Just now got this. I can try and slow him down if we think it will
 matter"
 — Samsung tech support misdirected text message
 "The phone is supposed to be the replacement, so you would have thought
 it
 would be safe," Michael Klering told television station WKYT about
 Tuesday's
 fire. "It wasn't plugged in. It wasn't anything, it was just sitting
 there."
 
 Klering had the phone for slightly more than a week, and claims it was
 one
 of the replaced models.
 
 After complaining to Samsung, Klering recieved a text message from
 Samsung
 support, apparently intended for another support associate.
 
 "Just now got this. I can try and slow him down if we think it will
 matter,"
 the text, which was seen by WKYT, said. "We just let him do what he
 keeps
 threatening to do and see if he does it."
 
 Samsung asked for the phone, but Klering refused. Klering did accept an
 offer to pay for the phone carcass to be x-rayed, however.
 
 "We want to reassure our customers that we take every report seriously
 and
 we are engaged with Mr. Klering to ensure we are doing everything we can
 for
 him," said Samsung in a statement about the fire that sent Klering to
 the
 hospital. "Customer safety remains our highest priority as we are
 investigating the matter."
 
 Friday's fire in Minnesota
 
 Later in the week, 13-year old Abby 

Re: [Techno-Chat]: Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling users

[Joshua Gregory]

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The Minnesota one?

On 10/9/16, Dane Trethowan  wrote:
> Turns out the other incident mentioned here was a hoax so I'm not all
> that worried about it.
>
>
>
> On 10/10/2016 6:33 AM, Joshua Gregory wrote:
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>> Lowered 4
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>>
>> I have a Samsung phone now, never again after this. Absolutely
>> appalling. Copy/paste statements to customers, slowing down said
>> complaints to customers, literally the worst company probably ever.
>> JMHO.
>>
>> On 10/9/16, Ted  wrote:
>>> Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling
>>> users
>>>
>>>
>>>Another two of Galaxy Note 7 phones that were replaced under the
>>> recall
>>> have lit on fire, with a text inadvertently sent to one of the owners in
>>> the
>>> middle of support communication exchanges suggesting that Samsung is
>>> attempting to "slow down" user complaints about the phone.
>>>
>>>
>>> On Tuesday, another Kentucky man's Galaxy Note 7 phone lit on fire,
>>> sending
>>> him to the hospital with acute bronchitis caused by smoke inhalation.
>>> Samsung said nothing publicly about Tuesday's fire at the time,
>>> potentially
>>> contributing to an event the next day at the Louisville airport the next
>>> day.
>>> "Just now got this. I can try and slow him down if we think it will
>>> matter"
>>> — Samsung tech support misdirected text message
>>> "The phone is supposed to be the replacement, so you would have thought
>>> it
>>> would be safe," Michael Klering told television station WKYT about
>>> Tuesday's
>>> fire. "It wasn't plugged in. It wasn't anything, it was just sitting
>>> there."
>>>
>>> Klering had the phone for slightly more than a week, and claims it was
>>> one
>>> of the replaced models.
>>>
>>> After complaining to Samsung, Klering recieved a text message from
>>> Samsung
>>> support, apparently intended for another support associate.
>>>
>>> "Just now got this. I can try and slow him down if we think it will
>>> matter,"
>>> the text, which was seen by WKYT, said. "We just let him do what he
>>> keeps
>>> threatening to do and see if he does it."
>>>
>>> Samsung asked for the phone, but Klering refused. Klering did accept an
>>> offer to pay for the phone carcass to be x-rayed, however.
>>>
>>> "We want to reassure our customers that we take every report seriously
>>> and
>>> we are engaged with Mr. Klering to ensure we are doing everything we can
>>> for
>>> him," said Samsung in a statement about the fire that sent Klering to
>>> the
>>> hospital. "Customer safety remains our highest priority as we are
>>> investigating the matter."
>>>
>>> Friday's fire in Minnesota
>>>
>>> Later in the week, 13-year old Abby Zuis felt a "weird, burning
>>> sensation"
>>> while holding her phone on Friday, according to ABC affiliate KSTP.
>>>
>>> Zuis received only minor burns before tossing the phone to the ground.
>>> The
>>> school principal prevented a larger issue by the phone out of the
>>> building.
>>>
>>> Samsung issued platitudes to the Zuis family similar to what Klering was
>>> told.
>>>
>>> "We want to reassure our customers that we take every report seriously
>>> and
>>> we are engaged with the Zuis family to ensure we are doing everything we
>>> can
>>> for them and their daughter," said Samsung in a statement. "Customer
>>> safety
>>> remains our highest priority as we are investigating the matter."
>>>
>>> Pattern of destruction
>>>
>>> The two fires add up to three reported issues in a week. Additionally,
>>> all
>>> three phones weren't being charged when the fires started.
>>>
>>> Southwest Airlines evacuated 75 passengers from a flight preparing to
>>> take
>>> off from Louisville Airport in Kentucky on Wednesday after smoke from a
>>> Samsung Galaxy phone filled the cabin. The phone was a replacement
>>> Galaxy
>>> Note 7 that had been powered down for takeoff.
>>>
>>> 

Re: [Techno-Chat]: Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling users

[Dane Trethowan]

Turns out the other incident mentioned here was a hoax so I'm not all 
that worried about it.




On 10/10/2016 6:33 AM, Joshua Gregory wrote:

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I have a Samsung phone now, never again after this. Absolutely
appalling. Copy/paste statements to customers, slowing down said
complaints to customers, literally the worst company probably ever.
JMHO.

On 10/9/16, Ted  wrote:

Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling
users


   Another two of Galaxy Note 7 phones that were replaced under the recall
have lit on fire, with a text inadvertently sent to one of the owners in the
middle of support communication exchanges suggesting that Samsung is
attempting to "slow down" user complaints about the phone.


On Tuesday, another Kentucky man's Galaxy Note 7 phone lit on fire, sending
him to the hospital with acute bronchitis caused by smoke inhalation.
Samsung said nothing publicly about Tuesday's fire at the time, potentially
contributing to an event the next day at the Louisville airport the next
day.
"Just now got this. I can try and slow him down if we think it will matter"
— Samsung tech support misdirected text message
"The phone is supposed to be the replacement, so you would have thought it
would be safe," Michael Klering told television station WKYT about Tuesday's
fire. "It wasn't plugged in. It wasn't anything, it was just sitting
there."

Klering had the phone for slightly more than a week, and claims it was one
of the replaced models.

After complaining to Samsung, Klering recieved a text message from Samsung
support, apparently intended for another support associate.

"Just now got this. I can try and slow him down if we think it will matter,"
the text, which was seen by WKYT, said. "We just let him do what he keeps
threatening to do and see if he does it."

Samsung asked for the phone, but Klering refused. Klering did accept an
offer to pay for the phone carcass to be x-rayed, however.

"We want to reassure our customers that we take every report seriously and
we are engaged with Mr. Klering to ensure we are doing everything we can for
him," said Samsung in a statement about the fire that sent Klering to the
hospital. "Customer safety remains our highest priority as we are
investigating the matter."

Friday's fire in Minnesota

Later in the week, 13-year old Abby Zuis felt a "weird, burning sensation"
while holding her phone on Friday, according to ABC affiliate KSTP.

Zuis received only minor burns before tossing the phone to the ground. The
school principal prevented a larger issue by the phone out of the building.

Samsung issued platitudes to the Zuis family similar to what Klering was
told.

"We want to reassure our customers that we take every report seriously and
we are engaged with the Zuis family to ensure we are doing everything we can
for them and their daughter," said Samsung in a statement. "Customer safety
remains our highest priority as we are investigating the matter."

Pattern of destruction

The two fires add up to three reported issues in a week. Additionally, all
three phones weren't being charged when the fires started.

Southwest Airlines evacuated 75 passengers from a flight preparing to take
off from Louisville Airport in Kentucky on Wednesday after smoke from a
Samsung Galaxy phone filled the cabin. The phone was a replacement Galaxy
Note 7 that had been powered down for takeoff.

Samsung issued a voluntary recall worldwide for the device after wide-spread
reports of battery fires during charging, and drew criticism from the U.S..
Consumer Protection and Safety Commission for how the matter was being
handled. All customers who have purchased a Galaxy Note 7 should now be able
to swap the device for a new one either online or at wireless carrier
corporate-owned stores.

Before the well-publicized battery fires in the Galaxy Note 7 forcing the
recall, reviewers and YouTube examiners discovered that the Gorilla Glass 5
used for the screen of the device was significantly more susceptible to
screen scratches than other smartphones, iPhone 7 family included.

On Friday, all of the U.S. carriers started allowing Galaxy Note 7 owners,
including those already replaced by the exchange program, for other devices.
AT is reportedly considering halting sales of the device altogether.

http://appleinsider.com/articles/16/10/09/two-more-galaxy-note-7-phones-catch-fire-samsung-allegedly-stonewalling-users

Re: [Techno-Chat]: Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling users

[Joshua Gregory]

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I have a Samsung phone now, never again after this. Absolutely
appalling. Copy/paste statements to customers, slowing down said
complaints to customers, literally the worst company probably ever.
JMHO.

On 10/9/16, Ted  wrote:
> Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling
> users
>
>
>   Another two of Galaxy Note 7 phones that were replaced under the recall
> have lit on fire, with a text inadvertently sent to one of the owners in the
> middle of support communication exchanges suggesting that Samsung is
> attempting to "slow down" user complaints about the phone.
>
>
> On Tuesday, another Kentucky man's Galaxy Note 7 phone lit on fire, sending
> him to the hospital with acute bronchitis caused by smoke inhalation.
> Samsung said nothing publicly about Tuesday's fire at the time, potentially
> contributing to an event the next day at the Louisville airport the next
> day.
> "Just now got this. I can try and slow him down if we think it will matter"
> — Samsung tech support misdirected text message
> "The phone is supposed to be the replacement, so you would have thought it
> would be safe," Michael Klering told television station WKYT about Tuesday's
> fire. "It wasn't plugged in. It wasn't anything, it was just sitting
> there."
>
> Klering had the phone for slightly more than a week, and claims it was one
> of the replaced models.
>
> After complaining to Samsung, Klering recieved a text message from Samsung
> support, apparently intended for another support associate.
>
> "Just now got this. I can try and slow him down if we think it will matter,"
> the text, which was seen by WKYT, said. "We just let him do what he keeps
> threatening to do and see if he does it."
>
> Samsung asked for the phone, but Klering refused. Klering did accept an
> offer to pay for the phone carcass to be x-rayed, however.
>
> "We want to reassure our customers that we take every report seriously and
> we are engaged with Mr. Klering to ensure we are doing everything we can for
> him," said Samsung in a statement about the fire that sent Klering to the
> hospital. "Customer safety remains our highest priority as we are
> investigating the matter."
>
> Friday's fire in Minnesota
>
> Later in the week, 13-year old Abby Zuis felt a "weird, burning sensation"
> while holding her phone on Friday, according to ABC affiliate KSTP.
>
> Zuis received only minor burns before tossing the phone to the ground. The
> school principal prevented a larger issue by the phone out of the building.
>
> Samsung issued platitudes to the Zuis family similar to what Klering was
> told.
>
> "We want to reassure our customers that we take every report seriously and
> we are engaged with the Zuis family to ensure we are doing everything we can
> for them and their daughter," said Samsung in a statement. "Customer safety
> remains our highest priority as we are investigating the matter."
>
> Pattern of destruction
>
> The two fires add up to three reported issues in a week. Additionally, all
> three phones weren't being charged when the fires started.
>
> Southwest Airlines evacuated 75 passengers from a flight preparing to take
> off from Louisville Airport in Kentucky on Wednesday after smoke from a
> Samsung Galaxy phone filled the cabin. The phone was a replacement Galaxy
> Note 7 that had been powered down for takeoff.
>
> Samsung issued a voluntary recall worldwide for the device after wide-spread
> reports of battery fires during charging, and drew criticism from the U.S..
> Consumer Protection and Safety Commission for how the matter was being
> handled. All customers who have purchased a Galaxy Note 7 should now be able
> to swap the device for a new one either online or at wireless carrier
> corporate-owned stores.
>
> Before the well-publicized battery fires in the Galaxy Note 7 forcing the
> recall, reviewers and YouTube examiners discovered that the Gorilla Glass 5
> used for the screen of the device was significantly more susceptible to
> screen scratches than other smartphones, iPhone 7 family included.
>
> On Friday, all of the U.S. carriers started allowing Galaxy Note 7 owners,
> including those already replaced by the exchange program, for other devices.
> AT is reportedly considering halting sales of the device altogether.
>
> http://appleinsider.com/articles/16/10/09/two-more-galaxy-note-7-phones-catch-fire-samsung-allegedly-stonewalling-users
>
> 

[Techno-Chat]: Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling users

[Ted]

Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling users


  Another two of Galaxy Note 7 phones that were replaced under the recall have 
lit on fire, with a text inadvertently sent to one of the owners in the middle 
of support communication exchanges suggesting that Samsung is attempting to 
"slow down" user complaints about the phone.


On Tuesday, another Kentucky man's Galaxy Note 7 phone lit on fire, sending him 
to the hospital with acute bronchitis caused by smoke inhalation. Samsung said 
nothing publicly about Tuesday's fire at the time, potentially contributing to 
an event the next day at the Louisville airport the next day.
"Just now got this. I can try and slow him down if we think it will matter" — 
Samsung tech support misdirected text message
"The phone is supposed to be the replacement, so you would have thought it 
would be safe," Michael Klering told television station WKYT about Tuesday's 
fire. "It wasn't plugged in. It wasn't anything, it was just sitting there."

Klering had the phone for slightly more than a week, and claims it was one of 
the replaced models.

After complaining to Samsung, Klering recieved a text message from Samsung 
support, apparently intended for another support associate.

"Just now got this. I can try and slow him down if we think it will matter," 
the text, which was seen by WKYT, said. "We just let him do what he keeps 
threatening to do and see if he does it."

Samsung asked for the phone, but Klering refused. Klering did accept an offer 
to pay for the phone carcass to be x-rayed, however.

"We want to reassure our customers that we take every report seriously and we 
are engaged with Mr. Klering to ensure we are doing everything we can for him," 
said Samsung in a statement about the fire that sent Klering to the hospital. 
"Customer safety remains our highest priority as we are investigating the 
matter."

Friday's fire in Minnesota

Later in the week, 13-year old Abby Zuis felt a "weird, burning sensation" 
while holding her phone on Friday, according to ABC affiliate KSTP.

Zuis received only minor burns before tossing the phone to the ground. The 
school principal prevented a larger issue by the phone out of the building.

Samsung issued platitudes to the Zuis family similar to what Klering was told.

"We want to reassure our customers that we take every report seriously and we 
are engaged with the Zuis family to ensure we are doing everything we can for 
them and their daughter," said Samsung in a statement. "Customer safety remains 
our highest priority as we are investigating the matter."

Pattern of destruction

The two fires add up to three reported issues in a week. Additionally, all 
three phones weren't being charged when the fires started.

Southwest Airlines evacuated 75 passengers from a flight preparing to take off 
from Louisville Airport in Kentucky on Wednesday after smoke from a Samsung 
Galaxy phone filled the cabin. The phone was a replacement Galaxy Note 7 that 
had been powered down for takeoff.

Samsung issued a voluntary recall worldwide for the device after wide-spread 
reports of battery fires during charging, and drew criticism from the U.S. 
Consumer Protection and Safety Commission for how the matter was being handled. 
All customers who have purchased a Galaxy Note 7 should now be able to swap the 
device for a new one either online or at wireless carrier corporate-owned 
stores.

Before the well-publicized battery fires in the Galaxy Note 7 forcing the 
recall, reviewers and YouTube examiners discovered that the Gorilla Glass 5 
used for the screen of the device was significantly more susceptible to screen 
scratches than other smartphones, iPhone 7 family included.

On Friday, all of the U.S. carriers started allowing Galaxy Note 7 owners, 
including those already replaced by the exchange program, for other devices. 
AT is reportedly considering halting sales of the device altogether.

http://appleinsider.com/articles/16/10/09/two-more-galaxy-note-7-phones-catch-fire-samsung-allegedly-stonewalling-users

http://appleinsider.com/articles/16/10/09/two-more-galaxy-note-7-phones-catch-fire-samsung-allegedly-stonewalling-users