Re: [WiX-users] upgrade fails with 1612 error
Thanks for the reply Phil, I am now trying to figure out how that file vanishes (actually 'those files' - my tester has been able to cause this on a few VMs!?) Any ideas why this could happen (besides tampering?). These machines may be localized in different languages, too, but my tester insists that it all happens in English. Thanks again! -- View this message in context: http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/upgrade-fails-with-1612-error-tp7600750p7600915.html Sent from the wix-users mailing list archive at Nabble.com. -- Don't Limit Your Business. Reach for the Cloud. GigeNET's Cloud Solutions provide you with the tools and support that you need to offload your IT needs and focus on growing your business. Configured For All Businesses. Start Your Cloud Today. https://www.gigenetcloud.com/ ___ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
Re: [WiX-users] upgrade fails with 1612 error
Sorry, here are the two logs. Setup_AACU_2015-06-30_17-43-54.log http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/file/n7600761/Setup_AACU_2015-06-30_17-43-54.log Setup_AACU_2015-06-30_17-37-01.log http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/file/n7600761/Setup_AACU_2015-06-30_17-37-01.log -- View this message in context: http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/upgrade-fails-with-1612-error-tp7600750p7600761.html Sent from the wix-users mailing list archive at Nabble.com. -- Don't Limit Your Business. Reach for the Cloud. GigeNET's Cloud Solutions provide you with the tools and support that you need to offload your IT needs and focus on growing your business. Configured For All Businesses. Start Your Cloud Today. https://www.gigenetcloud.com/ ___ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
Re: [WiX-users] upgrade fails with 1612 error
If you look at those logs the issue is as I described: Warning: Local cached package 'C:\Windows\Installer\3d3d06.msi' is missing. --- Phil Wilson On Wed, Jul 1, 2015 at 11:38 AM, gapearce mr_gapea...@yahoo.com wrote: Sorry, here are the two logs. Setup_AACU_2015-06-30_17-43-54.log http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/file/n7600761/Setup_AACU_2015-06-30_17-43-54.log Setup_AACU_2015-06-30_17-37-01.log http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/file/n7600761/Setup_AACU_2015-06-30_17-37-01.log -- View this message in context: http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/upgrade-fails-with-1612-error-tp7600750p7600761.html Sent from the wix-users mailing list archive at Nabble.com. -- Don't Limit Your Business. Reach for the Cloud. GigeNET's Cloud Solutions provide you with the tools and support that you need to offload your IT needs and focus on growing your business. Configured For All Businesses. Start Your Cloud Today. https://www.gigenetcloud.com/ ___ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users -- Don't Limit Your Business. Reach for the Cloud. GigeNET's Cloud Solutions provide you with the tools and support that you need to offload your IT needs and focus on growing your business. Configured For All Businesses. Start Your Cloud Today. https://www.gigenetcloud.com/ ___ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
Re: [WiX-users] upgrade fails with 1612 error
There is not quite enough log to be sure, but the other possibility is
that the cached MSI (typically in C:\Windows\installer) is missing,
and that will result in a search for the original MSI source. Also not
clear from the log is if this is the result of an explicit
ResolveSource action or something else that requires the source. For
example if the cached MSI says a file version 1.5 is on the system but
the actual version on disk is 1.6 (and not supplied with a Windows
Installer update) then the upgrade has no idea whether the incoming
MSI will update it or not, so it asks for the install source.
More of the log before this part would help.
---
Phil Wilson
On Tue, Jun 30, 2015 at 10:40 AM, Rob Mensching r...@firegiant.com wrote:
It appears the old MSI requires it's source (that's a big no-no on
uninstall). Can you successfully uninstall it directly (i.e. not via an
upgrade)?
___
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http://www.firegiant.com/
-Original Message-
From: gapearce [mailto:mr_gapea...@yahoo.com]
Sent: Tuesday, June 30, 2015 9:41 AM
To: wix-users@lists.sourceforge.net
Subject: [WiX-users] upgrade fails with 1612 error
I have a machine where I cannot upgrade my old product to the new version.
It is just on this one machine - it has successfully upgraded on many other
machines of the same version of windows.
Thanks in advance if anyone can tell me why this happens (it is intermittent
even on the same machine).
User is admin, and the upgrade code has never changed. Product code is
different every time I build the installer.
Here is the (most obviously to me) relevant part of the msi log:
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Looking for sourcelist for
product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Adding
{BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Now checking product
{BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media is enabled for product.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Trying source
C:\Users\Administrator\AppData\Roaming\Access\Setup\.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Source is invalid due to invalid
package code (product code doesn't match).
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483646 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing net source list.
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing media source list.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2303 2: 87 3: A:\ MSI (s) (84:70)
[11:31:35:458]: SOURCEMGMT: Trying media source D:\.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2203 2: D:\Setup_AACU.msi 3:
-2147287038
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source A:\.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1325 2: Setup_AACU.msi MSI (s)
(84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Processing URL source list.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 MSI (s)
(84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: 3: Setup_AACU.msi MSI (s)
(84:70) [11:31:35:552]: SOURCEMGMT: Failed to resolve source MSI (s) (84:1C)
[11:31:35:552]: Note: 1: 1714 2: Access Configuration Utility 3: 1612
CustomAction returned actual error code 1612 (note this may not be 100%
accurate if translation happened inside sandbox) MSI (s) (84:1C)
[11:31:35:552]: Product: Access Configuration Utility -- Error 1714. The
older version of Acronis Access Configuration Utility cannot be removed.
Contact your technical support group. System Error 1612.
Thanks in advance...
--
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GigeNET's Cloud Solutions provide you with the tools and support that
you need to offload your IT needs and focus on growing your business.
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[WiX-users] upgrade fails with 1612 error
I have a machine where I cannot upgrade my old product to the new version.
It is just on this one machine - it has successfully upgraded on many other
machines of the same version of windows.
Thanks in advance if anyone can tell me why this happens (it is intermittent
even on the same machine).
User is admin, and the upgrade code has never changed. Product code is
different every time I build the installer.
Here is the (most obviously to me) relevant part of the msi log:
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Looking for sourcelist for
product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Adding
{BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Now checking product
{BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media is enabled for product.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Trying source
C:\Users\Administrator\AppData\Roaming\Access\Setup\.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Source is invalid due to invalid
package code (product code doesn't match).
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483646 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing net source list.
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing media source list.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2303 2: 87 3: A:\
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source D:\.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2203 2: D:\Setup_AACU.msi 3:
-2147287038
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source A:\.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1325 2: Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Processing URL source list.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: 3: Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Failed to resolve source
MSI (s) (84:1C) [11:31:35:552]: Note: 1: 1714 2: Access Configuration
Utility 3: 1612
CustomAction returned actual error code 1612 (note this may not be 100%
accurate if translation happened inside sandbox)
MSI (s) (84:1C) [11:31:35:552]: Product: Access Configuration Utility --
Error 1714. The older version of Acronis Access Configuration Utility cannot
be removed. Contact your technical support group. System Error 1612.
Thanks in advance...
--
View this message in context:
http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/upgrade-fails-with-1612-error-tp7600750.html
Sent from the wix-users mailing list archive at Nabble.com.
--
Don't Limit Your Business. Reach for the Cloud.
GigeNET's Cloud Solutions provide you with the tools and support that
you need to offload your IT needs and focus on growing your business.
Configured For All Businesses. Start Your Cloud Today.
https://www.gigenetcloud.com/
___
WiX-users mailing list
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https://lists.sourceforge.net/lists/listinfo/wix-users
Re: [WiX-users] upgrade fails with 1612 error
It appears the old MSI requires it's source (that's a big no-no on uninstall).
Can you successfully uninstall it directly (i.e. not via an upgrade)?
___
FireGiant | Dedicated support for the WiX toolset |
http://www.firegiant.com/
-Original Message-
From: gapearce [mailto:mr_gapea...@yahoo.com]
Sent: Tuesday, June 30, 2015 9:41 AM
To: wix-users@lists.sourceforge.net
Subject: [WiX-users] upgrade fails with 1612 error
I have a machine where I cannot upgrade my old product to the new version.
It is just on this one machine - it has successfully upgraded on many other
machines of the same version of windows.
Thanks in advance if anyone can tell me why this happens (it is intermittent
even on the same machine).
User is admin, and the upgrade code has never changed. Product code is
different every time I build the installer.
Here is the (most obviously to me) relevant part of the msi log:
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Looking for sourcelist for product
{BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Adding
{BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Now checking product
{BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media is enabled for product.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Trying source
C:\Users\Administrator\AppData\Roaming\Access\Setup\.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Source is invalid due to invalid
package code (product code doesn't match).
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483646 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing net source list.
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing media source list.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2303 2: 87 3: A:\ MSI (s) (84:70)
[11:31:35:458]: SOURCEMGMT: Trying media source D:\.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2203 2: D:\Setup_AACU.msi 3:
-2147287038
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source A:\.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1325 2: Setup_AACU.msi MSI (s) (84:70)
[11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Processing URL source list.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 MSI (s)
(84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: 3: Setup_AACU.msi MSI (s)
(84:70) [11:31:35:552]: SOURCEMGMT: Failed to resolve source MSI (s) (84:1C)
[11:31:35:552]: Note: 1: 1714 2: Access Configuration Utility 3: 1612
CustomAction returned actual error code 1612 (note this may not be 100%
accurate if translation happened inside sandbox) MSI (s) (84:1C)
[11:31:35:552]: Product: Access Configuration Utility -- Error 1714. The older
version of Acronis Access Configuration Utility cannot be removed. Contact your
technical support group. System Error 1612.
Thanks in advance...
--
Don't Limit Your Business. Reach for the Cloud.
GigeNET's Cloud Solutions provide you with the tools and support that
you need to offload your IT needs and focus on growing your business.
Configured For All Businesses. Start Your Cloud Today.
https://www.gigenetcloud.com/
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Re: [WiX-users] upgrade fails with 1612 error
Here's the whole log, attached. And a log from when it worked - on the same
machine!Thanks for looking!
On Tuesday, June 30, 2015 2:16 PM, Phil Wilson phildgwil...@gmail.com
wrote:
There is not quite enough log to be sure, but the other possibility is
that the cached MSI (typically in C:\Windows\installer) is missing,
and that will result in a search for the original MSI source. Also not
clear from the log is if this is the result of an explicit
ResolveSource action or something else that requires the source. For
example if the cached MSI says a file version 1.5 is on the system but
the actual version on disk is 1.6 (and not supplied with a Windows
Installer update) then the upgrade has no idea whether the incoming
MSI will update it or not, so it asks for the install source.
More of the log before this part would help.
---
Phil Wilson
On Tue, Jun 30, 2015 at 10:40 AM, Rob Mensching r...@firegiant.com wrote:
It appears the old MSI requires it's source (that's a big no-no on
uninstall). Can you successfully uninstall it directly (i.e. not via an
upgrade)?
___
FireGiant | Dedicated support for the WiX toolset |
http://www.firegiant.com/
-Original Message-
From: gapearce [mailto:mr_gapea...@yahoo.com]
Sent: Tuesday, June 30, 2015 9:41 AM
To: wix-users@lists.sourceforge.net
Subject: [WiX-users] upgrade fails with 1612 error
I have a machine where I cannot upgrade my old product to the new version.
It is just on this one machine - it has successfully upgraded on many other
machines of the same version of windows.
Thanks in advance if anyone can tell me why this happens (it is intermittent
even on the same machine).
User is admin, and the upgrade code has never changed. Product code is
different every time I build the installer.
Here is the (most obviously to me) relevant part of the msi log:
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Looking for sourcelist for
product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Adding
{BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Now checking product
{BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media is enabled for product.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Trying source
C:\Users\Administrator\AppData\Roaming\Access\Setup\.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Source is invalid due to invalid
package code (product code doesn't match).
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483646 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing net source list.
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing media source list.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2303 2: 87 3: A:\ MSI (s) (84:70)
[11:31:35:458]: SOURCEMGMT: Trying media source D:\.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2203 2: D:\Setup_AACU.msi 3:
-2147287038
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source A:\.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1325 2: Setup_AACU.msi MSI (s)
(84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Processing URL source list.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 MSI (s)
(84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: 3: Setup_AACU.msi MSI (s)
(84:70) [11:31:35:552]: SOURCEMGMT: Failed to resolve source MSI (s) (84:1C)
[11:31:35:552]: Note: 1: 1714 2: Access Configuration Utility 3: 1612
CustomAction returned actual error code 1612 (note this may not be 100%
accurate if translation happened inside sandbox) MSI (s) (84:1C)
[11:31:35:552]: Product: Access Configuration Utility -- Error 1714. The
older version of Acronis Access Configuration Utility cannot be removed.
Contact your technical support group. System Error 1612.
Thanks in advance...
--
Don't Limit Your Business. Reach for the Cloud.
GigeNET's Cloud Solutions provide you with the tools and support that
you need to offload your IT needs and focus on growing your business.
Configured For All Businesses. Start Your Cloud Today.
https://www.gigenetcloud.com/
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