ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Mark Milke
Hi everyone, I've have a self-written ARDBC plug-in which works just fine on Windows, Solaris and HP-UX. When I install it and try to restart the server on Linux I get this: Fri Jul 20 08:29:58 2007 390695 : An error has occurred while loading a plug-in. (ARERR 8756) Fri Jul 20 08:29:58 2007

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Mark Milke
I just tried to compile and install the ardbcskeleton that was written by BMC Remedy. I even used their Makefile. When I install it and restart the server I get this again: Action Request System(R) Plug-In-Server Version 6.03.00 patch 021 Remedy, a BMC Software company. Copyright (c) 2001 -

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Klein, Michael (CONTR)
I have a similar error on my Dev (Solaris 9) server ONLY when I cycle the services. If I do a reboot of the machine, I will never get an error. I haven't had anytime to research but I think it might have to do another plugin that hasn't stopped after you stopped the services (ps -ef).

Service hanging

2007-07-20 Thread Zebel, Colby
Hi, I'm seeing an issue where the Remedy service simply sits and hangs at a 'starting' status. Nothing is logged in the Remedy, NT, or DB logs. If I point this app server at my dev database the service will start and if I point the dev app server at this database the dev service does the same

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Mark Milke
BTW, this is a 64bit LINUX box. [EMAIL PROTECTED] linux]$ file ardbctest.so ardbctest.so: ELF 64-bit LSB shared object, AMD x86-64, version 1 (SYSV), not stripped does anyone how to compile for 64bit LINUX boxes? Mark

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Mark Milke
I have a similar error on my Dev (Solaris 9) server ONLY when I cycle the services. If I do a reboot of the machine, I will never get an error. I haven't had anytime to research but I think it might have to do another plugin that hasn't stopped after you stopped the services (ps -ef). I

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Jarl Grøneng
Try to start arplugin manually with truss, it may give some answers. Only include your plugin to easier debug. -- Jarl On 7/20/07, Mark Milke [EMAIL PROTECTED] wrote: I just tried to compile and install the ardbcskeleton that was written by BMC Remedy. I even used their Makefile. When I

Hornsby, Tambre L is out of the office.

2007-07-20 Thread Tambre L Hornsby/AC/VCU
I will be out of the office starting Fri 07/20/2007 and will not return until Mon 07/23/2007. I will respond to your message when I return. If this is an urgent matter please call the Help Desk at 828-2227. ___

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Mark Milke
Try to start arplugin manually with truss, it may give some answers. There is no truss on LINUX. There is strace. I'm not sure if I know how to do it... Only include your plugin to easier debug. What do you mean saying include your plugin to easier debug? The plugin the the skeleton plugin

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Mark Milke
Try to start arplugin manually with truss, it may give some answers. here is the output: [EMAIL PROTECTED] conf]$ strace /appexec/ar/servername/bin/arplugin execve(/appexec/ar/servername/bin/arplugin, [/appexec/ar/servername/ bin/ar...], [/* 18 vars */]) = 0 [ Process PID=21163 runs in 32 bit

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Mark Milke
Is /appexec/ar/servername/bin an valid directory? It definitely is. I've just replaced the real server name with the servername string. Is it added to LD_LIBRARY_PATH? I don't know. How do I check and change that respectively? Thanks!

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Mark Milke
It complain about this file: /appexec/ar/servername/bin/arplugin: error while loading shared libraries: libarcrypto.so: cannot open shared object file: Nosuch file or directory I've found the file libarcrypto.so somewhere else. Should I move copy it to somewhere else? Where does it want me to

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Mark Milke
Wait, I found the libarcrypto.so in /appexec/ar/servername/bin/ arplugin. echo $LD_LIBRARY_PATH gives an empy line ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Axton
Set LD_LIBRARY_PATH so that it includes the directory that contains the ars libraries: unset LD_LIBRARY_PATH LD_LIBRARY_PATH=/appexec/ar/servername/bin/ export LD_LIBRARY_PATH It is probably best to do this in the arsystem script. Axton Grams On 7/20/07, Mark Milke [EMAIL PROTECTED] wrote:

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Carey Matthew Black
Mark, My preferred way to manage ARS server environment variables is to add them to the armonitor.conf file. (Assuming that your plugin server is started by armonitor) Docs on how to do this can be found in.. Configuring-700.pdf Page 344 but a line something like this is the idea:

Re: Service hanging

2007-07-20 Thread Heider, Stephen
Colby, I have seen similar occurrences before. I recall rebooting the server corrected the situation. HTH Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Zebel, Colby Sent: Friday, July 20, 2007 6:07 AM To:

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Bill Estep
David, We did make a customer submission. We proposed a talk about our experience evolving a business process from paper to an online services store. It was disappointing that we did receive any response at all...not even a rejection. But the fact is, it's to late now. There isn't time to

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread John Sundberg
I did not see any presentations or tracks on Remedy Customer Support (the product). This will be the 3rd National BUW (RUG) in a row where not one session was for Customer Support. I personally think the product is dead -- but it has never been stated officially. (that I have seen) (The support

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Danny Kellett
Hi Mike, On your *nix box try ldd YourPluginName.so It should output all the dependancies and thier expected location. E.g. [EMAIL PROTECTED] ~]# ldd /home/dkellett/tss2_rc2/libsqlmy.so linux-gate.so.1 = (0xe000) libdl.so.2 = /lib/libdl.so.2 (0xb7fc8000) libm.so.6

Attachments Drag-n-Drop Multiple Files

2007-07-20 Thread Heider, Stephen
List, With our Remedy system users add attachments (Windows User Tool only) via a single dialog I created. Screenshot attached. The files are stored in a separate form that only has attachments. This has been working fine for over a year. A new requirement is to provide the ability to also

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Mark Milke
[EMAIL PROTECTED] bin]$ echo $LD_LIBRARY_PATH :/appexec/ar/arsentw01_spk/bin:/lib64:/stub/lib64:/lib64/tls is this : at the beginning of the line ok? anyway, I'm still getting the same error and BTW: [EMAIL PROTECTED] linux]$ ldd -v ardbctest.so /stub/$LIB/libcwait.so =

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Danny Kellett
Have you made sure this directory is in your $PATH and add it to the LD_LIBRARY_PATH. Also make sure the user you start ars with can read it. /appexec/ar/arsentw01_spk/plugins/ardbccsv/linux/linux/ Danny Kellett Principal Consultant EMEA Professional Services Strategic Workflow Solutions Ltd

Re: SQL help

2007-07-20 Thread Grooms, Frederick W
Joe, You were having a bad day yesteray ;) SELECT COUNT(*) AS Total FROM Session_Tracking WHERE Incident_ID = '$Incident Number$' AND PassOffReason IS NOT NULL Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe

OT:Friday Humor

2007-07-20 Thread Gidd
Software Revision Levels Explained How should a revision level be interpreted? Here's a quick guide for anyone short of a clue: 0.1 WE GOT A REALLY GREAT NEW WAY TO DO THINGS !!! 0.9 Not ready for prime time. 0.9 We think it works, but we won't bet our lives on it. 1.0 Management is

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Axton
Can you give the output of the following commands: [EMAIL PROTECTED] ~]$ users remedy [EMAIL PROTECTED] ~]$ groups remedy [EMAIL PROTECTED] ~]$ ls -la /u01/arsystem/arsdev/bin/arcache -rwx-- 1 remedy remedy 184 Jan 11 2007 /u01/arsystem/arsdev/bin/arcache [EMAIL PROTECTED] linux]$ env

RESOLVED: Time an Hour Behind on Midtier

2007-07-20 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Thanks, Chris and Axton! Indeed it was an unpatched 7.0.1 Midtier. I asked the admin in Ohio to apply patch 003 and voila! Problem solved. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, July 19, 2007

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Mark Milke
[EMAIL PROTECTED] ~]$ users remedy [EMAIL PROTECTED] ~]$ groups remedy [EMAIL PROTECTED] ~]$ ls -la /u01/arsystem/arsdev/bin/arcache -rwx-- 1 remedy remedy 184 Jan 11 2007 /u01/arsystem/arsdev/bin/arcache [EMAIL PROTECTED] linux]$ env |grep PATH

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Pierson, Shawn
I would add that a big problem with this is that ITSM 7 is extremely buggy, harder to use than previous versions, and extremely expensive. AR System development is what kept Remedy alive, and by de-emphasizing the strong point of Remedy, I see AR System and ITSM usage declining in the future.

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Danny Kellett
Hi Mike, Can I just ask, your first email said the following: QUOTE Fri Jul 20 08:29:58 2007 /appexec/ar/arsentw01_spk/plugins/ ardbccsv/linux/linux/ardbccsv.so: cannot open shared object file: File or Directory not found. /QUOTE Yet your make file says QUOTE LIBNAME= ardbctest.so

Re: OT: Friday Humor

2007-07-20 Thread Gayford, Matthew C.
A project manager, hardware engineer and software engineer were in a car heading down a hill when the brakes failed. The driver managed to get it stopped by using the gears and a convenient dirt track. All three jumped out and after peering under the car the hardware engineer said, I see what

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Mark Milke
now, there is funny thing: all ardbc plug-ins that work are 32-bit! [EMAIL PROTECTED] bin]$ file ardbcconf.so ardbcconf.so: ELF 32-bit LSB shared object, Intel 80386, version 1 (SYSV), stripped SO now, I have a 32-bit version one guy compiled for me on 32-bit LINUX HERE: [EMAIL PROTECTED] bin]$

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Jarl Grøneng
One of the benefit with the MS System Center is the tighter integration with biztalk and sharepoint. And of cource; much better user interface! -- Jarl On 7/20/07, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I would add that a big problem with this is that ITSM 7 is extremely buggy, harder to

Including fields in an email

2007-07-20 Thread Shafqat Ayaz
Hi All I am having problems with email going out of the system. The email goes out fine, the only problem is that the Included fields do not show up at all. I have tested this with only 1character field, which has data in it. The filter which sends the email is fine, the included field is

Re: Service hanging

2007-07-20 Thread Ben Cantatore
I had the same exact problem, it turned out the issue was a bad connection between my application server and database server. We were able to ping, tnsping, connect to the database, ect. It wasn't until Alfred had us enable logging and examine to the log and see how long it was taking to

Uselman, Karl is out of the office.

2007-07-20 Thread Karl Uselman
I will be out of the office starting 07/20/2007 and will not return until 07/30/2007. If you need immediate assistance, please contact ITSS Tools Support at 866-799-8527. I will respond to your message when I return. If this is regarding a Remedy issue or request, please contact ITSS Tools

Re: Including fields in an email

2007-07-20 Thread Grooms, Frederick W
Are the fields you want to send set with public rights? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Friday, July 20, 2007 9:18 AM To: arslist@ARSLIST.ORG Subject: Including fields in an

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Heider, Stephen
Can you imagine using an IDE like Visual Studio for Remedy development? That would be very nice - Remedy.NET. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 9:59 AM To:

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Rick Cook
And we know from experience how bug-free and security-aware all MS software is, too! Seriously, I use MS like most people do, but what have they ever built themselves that was really successful? Pretty much all of their big moneymakers they either bought or stole from someone else. Unless they

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Bill Estep
Jeez, sorry about the typo's. I should never write anything before my morning coffee :) Bill Estep Nemours On 7/20/07, Bill Estep [EMAIL PROTECTED] wrote: David, We did make a customer submission. We proposed a talk about our experience evolving a business process from paper to an online

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Mike Wallick
I'd personally like to see something (ANYTHING) about the Customer Support Application. Sometimes I feel like we're the only company in the world that uses CS. With all of the new v7 BMC apps that have come out in the last year or so (ITSM et al), I'm seriously wondering if CS is eventually going

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread John Sundberg
Agreed. I think ARS needs to be more pronounced as the benefit of the system. Meaning - ITIL is a commoditizer. If ITSM 7 is ITIL -- and the next product (1/50 the cost) is also ITIL -- it will be a hard sell to mgmt that they have to have BMC ARS Now - if they change it to be ARS is an

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Axton
I assume you are using gcc to compile. With gcc, the flag -m32 will compile it 32-bit on a 64-bit platform. From the gcc man page: -m32 -m64 Generate code for a 32-bit or 64-bit environment. The 32-bit environment sets int, long and pointer to 32 bits. The 64-bit environment sets int to 32

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Rick Cook
John, you make some good points, as always. But one minor one stood out, and should be emphasized again - the one where you said that your discussions with BMC went nowhere. BMC management not listening to us is a theme I see and hear on a very recurring basis. From their disastrous

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread arslist
Of course BMC originally announced a delayed decision on papers because of the huge response. Was it all internal to BMC submissions? …. Daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: July 19, 2007 7:47

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Pierson, Shawn
I think it could be even simpler. ARS as a development platform is very strong. BMC could easily have three developers sit down, all with equal experience and skills in their areas. The first would be Java, the second would be .NET, and the third would be ARS. They would be given

Mid-Tier SSO on IIS/ServletExec

2007-07-20 Thread Grooms, Frederick W
Has anyone implemented a Mid-Tier SSO solution using IIS and ServletExec? I have Mid-Tier SSO working on our Sun servers with Apache/Tomcat, but I have been tasked to add the same ability to our Windows IIS/ServletExec web servers as well. The problem I am running across is I can see the User

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread John Sundberg
I know we proposed one on: CMDB: How to deal with non-autodiscoverable data Which did not make the cut. Seems like a barnburner topic to me. :) -John On 7/20/07, arslist [EMAIL PROTECTED] wrote: ** Of course BMC originally announced a delayed decision on papers because of the huge

Server crashes whenever a people record is added/modified

2007-07-20 Thread Neel Guatam
Hello listers, WE have production crash EVERY time we add or modify a people-record (clicking on 'Save' button on people form). The error seems to be related with AP:Role form for some reason. Anybody has experienced it? Any ideas? We literally can not change/add any users in the system

Re: SQL help

2007-07-20 Thread Joe D'Souza
I cant believe I typed that error again ! I had rewritten that mail just to correct that extra IS NOT NULL part and to put the extra single quotes where required.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Grooms,

Help file installation woes on IIS...

2007-07-20 Thread Joe D'Souza
I just thought I'd pass on my experience on installing help files on IIS server when the IIS server is remote. The Help File Path property on the Share Applications Property form, has incorrect data. The help file path value that the installation sets for all the apps is as follows:

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena is absolutely huge. I was not aware of this...of course it makes sense for Microsoft to do so, considering how hot ITIL/ITSM is these days. Shawn is

HELP! Database is mismatched on second server in the server group!

2007-07-20 Thread Robert Halstead
We just brought up our second server in our server group and we noticed that in the Admin tool, the workflow doesn't look the same as the workflow in our first server. Even though they are pointed at the same database. Any thoughts to make the second server see the same data? I can provide any

Re: HELP! Database is mismatched on second server in the server group!

2007-07-20 Thread Robert Halstead
I'm sorry, I just had a blonde moment.. everything looks correct... On 7/20/07, Robert Halstead [EMAIL PROTECTED] wrote: We just brought up our second server in our server group and we noticed that in the Admin tool, the workflow doesn't look the same as the workflow in our first server.

CORRECTION: Help file installation woes on IIS...

2007-07-20 Thread Joe D'Souza
I just thought I'd pass on my experience on installing help files on IIS server when the IIS server is remote. The Help File Path property on the Share Applications Property form, has incorrect data. The help file path value that the installation sets for all the apps is as follows:

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Easter, David
Was it all internal to BMC submissions? No - but it was a lot of folks that provide products or services - rather than actual end customers. We were hoping to get more submissions from folks who were users of the products - not just consultants, partners, independent developers and such.

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Rick Cook
Hmmm...seems like someone ought to ask the question Who made the determination on what topics were to be accepted. But I'll let someone else ask that. Rick On 7/20/07, John Sundberg [EMAIL PROTECTED] wrote: ** I know we proposed one on: CMDB: How to deal with non-autodiscoverable data

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Bill Estep
This is an interesting thread. I've been doing in house ARSystem development since '98. We have done some, what I would call, innovative development covering processes in HR, capital activation, integration with Lawson, Epic, Cerner... just to name a few. I understand BMC makes money selling

OT: Risks in Iraq vs. US (was JOB posting and Nabble)

2007-07-20 Thread Anderson, Douglas W.
Hi Listers, Between comparisons of the proverbial apples oranges and poor arithmetic, I simply could not ignore claims made to the large ARSList audience that being in the US is more dangerous than being a US contractor or member of the US military in Iraq. So, my few minutes of exploration

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Jarl Grøneng
You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena

I haven't received any expense policy mail from you regarding Seamless..

2007-07-20 Thread Joe D'Souza
Could you send me that? Also how do I submit these expenses.? Joe No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.10/908 - Release Date: 7/19/2007 6:10 PM

Re: OT: JOB posting and Nabble

2007-07-20 Thread Joseph Kubasek
Nicholas, Your math is off. It's 0.0056% for the US, not 5.6%, which would be about 1/410 the rate in Iraq. (Of course the numbers get a bit more complicated that that when you consider that the Iraq numbers are over a period of years with varying populations of soldiers.) Joe Math Nazi Kubasek

Remedy and Security

2007-07-20 Thread Marc Simmons
Hi List, Does anyone know of a white paper that details the security risks with Remedy (ie arcache, arreload, encryption) etc and how to patch those holes. I know that there are bits and pieces of information in the admin/config guides etc. I was just hoping that there would be a doc that

Re: CORRECTION: Help file installation woes on IIS...

2007-07-20 Thread Doug Blair
Hi Joe! Just had to do this same thing myself. There's another gotcha if you install SLM. SLM actually has two documentation trees - User and Config - and the Help File Path URL knows about neither one of them. I wound up putting the User files where Help File Path thinks the docs ought to be,

Re: Server crashes whenever a people record is added/modified

2007-07-20 Thread Ben Cantatore
What ARServer version are you on? I was told 7.0.2 patch 3 would be my solution to stack errors. Also do you have some custom workflow, perhaps you should try backing it out to see if it corrects the problem. Also, I'd recommend flipping on thread, escaltion, filter, sql and api logs so you

Re: I haven't received any expense policy mail from you regarding Seamless..

2007-07-20 Thread Joe DeSouza
oops.. wrong email address.. - Original Message From: Joe D'Souza [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, July 20, 2007 1:12:35 PM Subject: I haven't received any expense policy mail from you regarding Seamless.. ** Could you send me that? Also how do I submit these

Re: I haven't received any expense policy mail from you regarding Seamless..

2007-07-20 Thread Pickering, Christopher
Joe, You're having a tough week. C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Friday, July 20, 2007 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: I haven't received any expense policy mail from

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Carey Matthew Black
Rick, But there is the rub RUG(and LRUGS) were a tech crowd... BUW did not really feel that way to me last year. I did find some corners of technical information, but I also was suckered into a few sessions that looked good at first glance. However when I arrived at the session I found a

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Pierson, Shawn
Actually, they don't have a site up as far as I can tell about their Service Desk software, which isn't out yet. It is part of the System Center suite (which is the wrong approach to take I think, but that's another topic.) I read an interesting article on

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Ahhh...but remember, Microsoft defines the word integrate differently from most other people. They use the word integrate when I think they mean assimilate as in, You will be assimilated. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread strauss
We had a presentation two weeks ago on the entire System Center 2007 suite from Microsoft (we are going to be implementing the 2007 replacements for MOM and SMS) and they showed us where Service Manager fit into their suite. You can sign up for and download the beta from connect.microsoft.com. I

Strange commit changes action behavior when using parent window and dialog

2007-07-20 Thread Richard Baird
Hi Folks, I'm seeing what seems like strange behavior when using commit changes to save a parent record after a child dialog closesHere is the scenario. 1. I have an Active Link that opens a dialog window when a user selects a record on the parent form and a particular field is null 2.

Re: CORRECTION: Help file installation woes on IIS...

2007-07-20 Thread Joe D'Souza
And just in case any of you are trying to install EIE, there is a documentation bug on the path where EIE help files are supposed to be copied.. The method to install EIE help is to copy the files from a directory mentioned in the documentation, and this directory name is wrongly documented (I

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Guillaume Rheault
I think there is ample room for both Microsoft and BMC on the ITSM markets. Something to notice though, is that there are less and less ITSM packagers out there. So while BMC can still grow considerably by converting Peregrine ServiceCenter customers to Remedy, and other doomed products that

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread John Sundberg
Guilaume, Well worded - I will buy you a beer at BUW. Start the chant now GROW THE PIE, GROW THE PIE, GROW THE PIE!!! -John On 7/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: I think there is ample room for both Microsoft and BMC on the ITSM markets. Something to notice though, is that

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Sokol, Brian
The Beta has been out for a few weeks now. Service Desk also has a CMDB. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track

Re: CORRECTION: Help file installation woes on IIS...

2007-07-20 Thread Joe D'Souza
Yes what you need to do is copy the help directory to the root folder of IIS and then rename it to html to be able to view the help from the ARS. Then on your Share application property form you should be able to reset the URL by removing reference to your AR Server and using the web server name

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Tony Worthington
Which our Windows Team wants to roll out (MS CMDB) even though we own and are implementing ITSM7+CMDB *sigh* -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Sokol, Brian [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/20/2007 01:03

Re: OT: JOB posting and Nabble

2007-07-20 Thread David Sanders
Nicholas 5.6% of 296,410,404 = (5.6 x 296,410.404)/100 = 16,598,982.624 I don't think there were 16.5 million murders in the US ??? David Sanders Remedy Solution Architect Enterprise Service Suite @ Work _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Escalation without escalation

2007-07-20 Thread Guillermo Alfredo Torres Barron
Hi dear listers Is it possible implement a escalation without use a escalation object?, If yes how can I do it? I have ARS Server 6.3, Oracle Database and Solaris Thanks in advance __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo

Re: Strange commit changes action behavior when using parent window and dialog

2007-07-20 Thread Jason Miller
Just wondering if wondering if sending events is more complicated than needed? You could have a commit change action on the same AL that opens the dialog after the window open action? Or you could do in a separate AL that fires later on the same action as the AL that opens the dialog but has a

Re: OT: JOB posting and Nabble

2007-07-20 Thread Stephen Willis
I think a common sense course might be in order before re-taking algebra Where the heck do you get: 16692 / 296410404 = 5.613 ? You just have to glance at that to see that its way way off A murder rate of 5.6 % would mean that on average more than one of every 20 people get murdered in the

Re: Remedy and Security

2007-07-20 Thread Axton
Some other things to consider: - allowing back ticks in run process commands - run process directory and access - sql injection - relative security of data on the wire (no/weak/strong encryption) - web: xss vulnerabilities - form/field/active link permissions - server hardening - network

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Jarl Grøneng
AOL! (me want beer) :-) -- Jarl On 7/20/07, John Sundberg [EMAIL PROTECTED] wrote: ** Guilaume, Well worded - I will buy you a beer at BUW. Start the chant now GROW THE PIE, GROW THE PIE, GROW THE PIE!!! -John On 7/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: I think there is ample

Re: OT: JOB posting and Nabble

2007-07-20 Thread Axton
Ummm, 5% of 100,000,000 is 5,000,000. You do the math. 16692 / 296410404 = 5.613 If you were using MS calc, you forgot to read the e-5 at the end of the number. Move the decimal to the left 5 places. Axton Grams On 7/20/07, Hromyak, Nicholas (DHCS-ITSD) [EMAIL PROTECTED] wrote: **

Lisence Utilization

2007-07-20 Thread Dan Fraser
Happy Friday All ! I need to create a weekly lisence utilization report on V 6.3 There is probably something built in but if so, I've missed it. I'm fairly new at this so any suggestions are apperciated. Thanks, Dan Dan Fraser Remedy System Administrator Centene Corporation 7711

Re: Strange commit changes action behavior when using parent window and dialog

2007-07-20 Thread P Romain ARSlist
Have you tried removing the event workflow completely and simply adding a commit action after the open window action? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Baird Sent: 20 July 2007 18:46 To:

Re: Escalation without escalation

2007-07-20 Thread Eli Schilling
Other than some scheduled, external event that could trigger a filter I don't think its possible (i.e. create filter against EMAIL form and set up a scheduled job in SQL to email the AR email account every X hours/days) If you could elaborate a little more about what you are trying to

Re: OT: JOB posting and Nabble

2007-07-20 Thread Hromyak, Nicholas (DHCS-ITSD)
Ahh so it is... I missed my windows calc with the -5 I am wrong. Thanks. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Friday, July 20, 2007 11:24 AM To: arslist@ARSLIST.ORG Subject:

Re: OT: JOB posting and Nabble

2007-07-20 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
You're forgetting to multiply by 100. To calculate a percentage you do part/whole x 100. Try it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hromyak, Nicholas (DHCS-ITSD) Sent: Friday, July 20, 2007 1:17

Re: Server crashes whenever a people record is added/modified

2007-07-20 Thread Dwayne Martin
We had a really nasty situation where the server would usually crash when we opened a particular form, but sometimes it wouldn't. Remedy Support sent us a debug server, from which we got a core dump, which they analyzed and discovered that we had a corrupted active link. We deleted the link

Re: Server crashes whenever a people record is added/modified

2007-07-20 Thread Neel Guatam
Hi Ben, We are running on 7.0.01 patch 003 and we don't have any custom workflow on people creation. However, when I reverted back to Patch 002, everything seems to work fine. May be it's patch 003 that's causing the problem! I don't know for sure but at least seems like it for now. Thank

Re: Escalation without escalation

2007-07-20 Thread William Rentfrow
You could use an on interval active link to push fields to a dummy form. Filters on that form could then fire to perform whatever action you are trying to make happen. I wouldn't recommend this for a number of reasons (the biggest being that the few times I've had to look through log files

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Tony Worthington
Because ITSM7 is built on the Atrium CMDB? -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/20/2007 01:41 PM Please respond to arslist@ARSLIST.ORG To

Re: OT: JOB posting and Nabble

2007-07-20 Thread Pickering, Christopher
I for one prefer old age. C -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Stephen Willis Sent: Friday, July 20, 2007 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: OT: JOB posting and Nabble I think a common sense course

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Rick Cook
Yeah - you want to untangle that spider web, have a nice year! Gartner and other groups rank BMC's CMDB at the top of the class, but that may not mean much to some. Rick On 7/20/07, Tony Worthington [EMAIL PROTECTED] wrote: Because ITSM7 is built on the Atrium CMDB? -- Tony Worthington

Mid Tier Double Click Table

2007-07-20 Thread Pargeter, Christie
Is there a way that when someone double clicks on a table that it does not open a new IE window? NOTE: I am currently in the process to move to a new office. My new phone number is: 503-574-3571. Christie Pargeter Weyerhaeuser Documentation

Re: Mid Tier Double Click Table

2007-07-20 Thread Rick Cook
Sure. Turn off the feature at the table level, and instead have an Active Link that fires on Table Dbl Click, and has an Open Window command. You can specify there whether it's to be in a new or current window, I believe. Rick On 7/20/07, Pargeter, Christie [EMAIL PROTECTED] wrote: ** Is

Re: Mid Tier Double Click Table

2007-07-20 Thread Joe D'Souza
Christie, Disable drill-down on the table field properties and have an AL that fires on double click/ return to open the record in the Current window.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Pargeter, Christie

Re: Server crashes whenever a people record is added/modified

2007-07-20 Thread Ben Cantatore
These stack errors are really weird. I know Axton was fine on patch 1, but got them on patch 2. I've had them on patch 1 and 2, but there's no specific event that seems to trigger these for me. I'm tied up with some issues at the moment but I'm planning on some testing regarding this issue

Re: Strange commit changes action behavior when using parent window and dialog

2007-07-20 Thread Joe D'Souza
Commit Changes on opening of a dialog box is designed only to pass the values from the dialog box to the parent form. No saves happen as a result. If you want it to save changes as soon as control is returned to the parent window you need to do a Perform-Action-Apply on the Parent form on return

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