Re: [asterisk-users] Asterisk Crash in asterisk 10.0.0.

2014-02-14 Thread Eric Wieling
According to https://wiki.asterisk.org/wiki/display/AST/Asterisk+Versions 
Asterisk 10 was EOLd on 2013-12-15 and has been on security fix only for a 
year before that.   If you find the bug and figure out how to fix it, the fix 
will never be released because Asterisk 10 is EOLd.Take a look at the 
Asterisk 11 changelog, numerous fixes for seg faults.  

-Original Message-
From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Arun Ram
Sent: Friday, February 14, 2014 12:35 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Asterisk Crash in asterisk 10.0.0.

Hi Eric Wieling,

 Thanks for your reply. what is the reason for that crash?? . when i read the  
core dump i found something like signal 11.

what it means because of signal 11 asterisk crashed . Before upgrading i 
need to submit a report to my team for that i need a valid reason for that 
crash.


.: NOTES INFORMATION :.

### found note section at offset: 0x4294 ###

--- note 0 at offset 0x4294 ---
padding: 4 bytes
note name size: 0x5 bytes
note description size:  0x90 bytes
note name:  CORE
note type:   PRSTATUS [1]
signal number:  11
extra code: 0
errno:  0
current signal: 11
set of pending signals: 0
set of held signals:0
pid:5136
ppid:   5136
pgrp:   2770
sid:2101
user time:  0.32994 sec
system time:0.26995 sec
cumulative user time:   0.0 sec
cumulative system time: 0.0 sec
bool pr_fpvalid:1




On Fri, Feb 14, 2014 at 10:57 AM, Eric Wieling ewiel...@nyigc.com wrote:


Upgrade to 11.


-Original Message-
From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Gopalakrishnan N
Sent: Friday, February 14, 2014 12:03 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Asterisk Crash in asterisk 10.0.0.

Enable debugging module and backtrace and re-compile so that you will 
bactrace of the crash logs.

Regards

On 14 Feb 2014 10:29, Arun Ram arunram@gmail.com wrote:


Hi guys,

 I need a desperate help from you regarding this asterisk crash 
issue.




On Thu, Feb 13, 2014 at 5:48 PM, Arun Ram 
arunram@gmail.com wrote:


Hi,


I  am facing asterisk crash issue  in my  Asterisk 
10.0.0. safe asterisk generated a core dump in  /tmp path . I  viewed the core 
dump using viewcore in linux.


can anyone tell the reason for the crash .  waiting 
eagerly for an answer from asterisk support guys. please the find the core dump 
attachment too ..



Below is the information in core dump

--

Thanks  Regards
Arunram.c




The Power of someone has the power to do something.. 
anything !!




--

Thanks  Regards
Arunram.c




The Power of someone has the power to do something.. anything 
!!

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Re: [asterisk-users] Want Queues to ignore mobile operators voice mails and continue ringing...?

2014-02-14 Thread Administrator TOOTAI

Hi Daniel

Le 14/02/2014 07:33, Daniel van den Berg a écrit :

Hi All,

Lets say I want to setup a queue that will handle inbound calls to
dynamically added agents that are all mobile numbers. Now when I do this
setup it works, it loads the agents dynamically and if the mobile phone
is on and have reception it works. But when the phone is for arguments
sake off or dont have reception it goes to voice mail for that mobile
phone.

I don't want this to happen...:) I would like for the queue to continue
ringing until there is a time out specified which then takes the caller
out of the queue and to voice mail which I then intend to mail somewhere.

I guess my question is can this be done in Asterisk? Can I force clients
in this queue not to leave a voice message on the mobile phone but
rather the Asterisk system?

Because when the mobile phone which is an agent in the queue goes to
voice mail it answers the call and then plays the voice mail message.

My initial thoughts are to maybe ask the mobile operator to switch off
the voice mail functionality on those mobile phones and rather give a
busy or engaged tone, but I would rather want to do this in Asterisk.

Any help or advise on this matter will be greatly appreciated.



Use ChanIsAvail command before adding agents dynamically

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Re: [asterisk-users] Want Queues to ignore mobile operators voice mails and continue ringing...?

2014-02-14 Thread Gareth Blades

On 14/02/14 06:33, Daniel van den Berg wrote:

Hi All,

Lets say I want to setup a queue that will handle inbound calls to
dynamically added agents that are all mobile numbers. Now when I do this
setup it works, it loads the agents dynamically and if the mobile phone
is on and have reception it works. But when the phone is for arguments
sake off or dont have reception it goes to voice mail for that mobile
phone.

I don't want this to happen...:) I would like for the queue to continue
ringing until there is a time out specified which then takes the caller
out of the queue and to voice mail which I then intend to mail somewhere.

I guess my question is can this be done in Asterisk? Can I force clients
in this queue not to leave a voice message on the mobile phone but
rather the Asterisk system?

Because when the mobile phone which is an agent in the queue goes to
voice mail it answers the call and then plays the voice mail message.

My initial thoughts are to maybe ask the mobile operator to switch off
the voice mail functionality on those mobile phones and rather give a
busy or engaged tone, but I would rather want to do this in Asterisk.

Any help or advise on this matter will be greatly appreciated.

Thanks!

Daniel van den Berg
SureTel - South Africa

I would suggest using the 'M' option on the Dial command to run a macro. 
The macro can just wait fir a key to be pressed and until it is pressed 
the Dial is still effectively ringing. So if it does go to voicemail 
then the call wont get put through. You need to make sure you have a 
suitable value set to abandon the agent call if its ringing too long. 
The callee may also find they are left multiple voicemail messages.


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Re: [asterisk-users] Want Queues to ignore mobile operators voice mails and continue ringing...?

2014-02-14 Thread Chris Bagnall

On 14/2/14 9:21 am, Gareth Blades wrote:

I would suggest using the 'M' option on the Dial command to run a macro.
The macro can just wait fir a key to be pressed and until it is pressed
the Dial is still effectively ringing. So if it does go to voicemail
then the call wont get put through. You need to make sure you have a
suitable value set to abandon the agent call if its ringing too long.
The callee may also find they are left multiple voicemail messages.


This is the approach we've used in the past: force the recipient to hit 
a button to accept the call, something which their mobile voicemail will 
never be able to do.


The alternative - and it only really applies if you have control of the 
mobiles in question - is to disable the mobile network's voicemail 
service entirely, and manage diverts from the handset. That way you can 
then recreate your own 'mobile voicemail' service on your asterisk 
platform with all the normal asterisk VM benefits such as email 
delivery, etc.


You can then of course detect when those mobiles 'divert' to voicemail 
(since it's now on your system), and kick them out of the queue at that 
point.


Kind regards,

Chris
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Re: [asterisk-users] Want Queues to ignore mobile operators voice mails and continue ringing...?

2014-02-14 Thread Tiago Geada
Hi all,


How does one detect the 'divert' to voicemail?

Say we have PRI lines and as wel as SIP Trunks to connect to mobile phones.
How can asterisk know if the call is being diverted??


On 14 February 2014 10:11, Chris Bagnall aster...@lists.minotaur.cc wrote:

 On 14/2/14 9:21 am, Gareth Blades wrote:

 I would suggest using the 'M' option on the Dial command to run a macro.
 The macro can just wait fir a key to be pressed and until it is pressed
 the Dial is still effectively ringing. So if it does go to voicemail
 then the call wont get put through. You need to make sure you have a
 suitable value set to abandon the agent call if its ringing too long.
 The callee may also find they are left multiple voicemail messages.


 This is the approach we've used in the past: force the recipient to hit a
 button to accept the call, something which their mobile voicemail will
 never be able to do.

 The alternative - and it only really applies if you have control of the
 mobiles in question - is to disable the mobile network's voicemail service
 entirely, and manage diverts from the handset. That way you can then
 recreate your own 'mobile voicemail' service on your asterisk platform with
 all the normal asterisk VM benefits such as email delivery, etc.

 You can then of course detect when those mobiles 'divert' to voicemail
 (since it's now on your system), and kick them out of the queue at that
 point.

 Kind regards,

 Chris
 --
 This email is made from 100% recycled electrons


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Re: [asterisk-users] Want Queues to ignore mobile operators voice mails and continue ringing...?

2014-02-14 Thread Chris Bagnall

On 14/2/14 10:54 am, Tiago Geada wrote:

How does one detect the 'divert' to voicemail?


If you're using the mobile network's voicemail service, you can't as a 
general rule; you've no reliable way of knowing whether that call was 
answered by the user or their voicemail service.


However, if you're providing the mobile voicemail service yourself from 
your asterisk platform, then you can detect the *incoming* call from the 
mobile device in question to their mailbox and act accordingly.


As I said in my earlier reply though, it depends on you having 
end-to-end control of the mobile devices in question and your mobile 
operator will allow their voicemail service to be completely disabled.


Kind regards,

Chris
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Re: [asterisk-users] Asterisk Not Starting after YUM Update - Solved

2014-02-14 Thread Aldo Bergamini

On 13 Feb 2014, at 09:55, Aldo Bergamini aabe...@gmail.com wrote:

 
 Hi,
 
 I did compile the latest DAHDI and LibPRI, with no success… So I thought 
 about updating the Asterisk package to the last known 1.6.2 release.
 
 Now it's crashing at some different point.
 
 This is the the strace result:
 


Hi all,

thanks for the hints. I did solve the problem…

After reinstalling both DAHDI and LibPRI I first did recompile Asterisk, using 
the 1.6.2 release tarball. This proved to still make fuss, so that I redid the 
installation, this time with the latest 1.6.0 code.

Aside complaining about some incompatible modules, the PBX went up well. I did 
even reload the binaries for G729, Skype and the fax stuff.

They do not activate themselves (as an aside from the update nightmare, I had 
to replace an ethernet card), but this is probably due to host identification 
fingerprinting…

Does anybody know if it is still possible to receive a 'move to new host' 
authorisation from Digium for the now unsupported Skype bridge?

Thanks and best regards,
Aldo

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Re: [asterisk-users] SIP OPTIONS storm?

2014-02-14 Thread Tim Nelson
- Original Message - 

 SIP options message is due to check the peer registration is
 keepalive. As per my understanding it might be because of network
 flap may be wireshark trace can give you any clue.
 Regards

Correct. I understand the role and function of the OPTIONS requests. The issue 
is why was Asterisk sending out 65Mbps worth of them to one peer? I did get a 
capture of the traffic, but nothing appears to explain *why* the traffic was 
there to begin with.

--Tim

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Re: [asterisk-users] Want Queues to ignore mobile operators voice mails and continue ringing...?

2014-02-14 Thread A J Stiles
On Friday 14 Feb 2014, Tiago Geada wrote:
 Hi all,
 
 
 How does one detect the 'divert' to voicemail?
 
 Say we have PRI lines and as wel as SIP Trunks to connect to mobile phones.
 How can asterisk know if the call is being diverted??

It can't.

But you know  (from the STD code)  whether the call is being made to a mobile 
or land line; and you can have a good guess how long the mobile telco's 
voicemail timeout is.  So as long as your Dial() to the mobile phone times out 
sooner than the mobile network rings out for before deciding that nobody is 
going to answer, *your* voicemail will win.

This will break if somebody reduces their voicemail timeout from the default; 
but hardly anybody ever changes the default settings in practice.

-- 
AJS

Answers come *after* questions.

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Re: [asterisk-users] SIP OPTIONS storm?

2014-02-14 Thread Steven Howes
On 13 Feb 2014, at 18:10, Tim Nelson tnel...@rockbochs.com wrote:
 I recently experienced an odd situation. I have an Asterisk 11.5.0 system 
 (Box A) with a SIP peering to another Asterisk 1.8.23.0 system (Box B). At 
 some point, Box A started sending over 65Mbps of SIP OPTIONS packets to Box 
 A. I do have qualify=yes for the peer on both sides, and the qualifyfreq is 
 not set (aka default of 60secs).

Just because Box B was receiving 65MBps doesn’t mean box A was sending them. I 
suspect it’s probably the same one repeated, due to some kind of network 
problem. Do you have a pcap so you can look for the ID in the packets to see if 
they are the same? Would be good if you can prove A sent them too (traffic 
stats from SNMP monitoring or something).

S
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Re: [asterisk-users] Want Queues to ignore mobile operators voice mails and continue ringing...?

2014-02-14 Thread Barry Flanagan
On Friday 14 Feb 2014, Tiago Geada wrote:

  Hi all,
 
 
  How does one detect the 'divert' to voicemail?
 
  Say we have PRI lines and as wel as SIP Trunks to connect to mobile
 phones.
  How can asterisk know if the call is being diverted??

 It can't.

 But you know  (from the STD code)  whether the call is being made to a
 mobile
 or land line; and you can have a good guess how long the mobile telco's
 voicemail timeout is.  So as long as your Dial() to the mobile phone times
 out
 sooner than the mobile network rings out for before deciding that nobody is
 going to answer, *your* voicemail will win.

 This will break if somebody reduces their voicemail timeout from the
 default;
 but hardly anybody ever changes the default settings in practice.


...or if the moble is turned off

-Barry
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[asterisk-users] ConfBridge on asterisk 11

2014-02-14 Thread Jerry Geis
I believe I am running an AGI (to put users in a conf) before the
confbridge is built. So the users are not really get in the conf...

exten X,1,run agi to put users in conf
exten X,n,ConfBridge()

How do I have in the dial plan ConfBridge() and someplace
run an AGI that brings the users I want into that Conf.

I cannot delay in the AGI and wait for the conf because
the conf is not built until I return from the AGI...

Any thoughts?

Thanks,

Jerry
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Re: [asterisk-users] ConfBridge on asterisk 11

2014-02-14 Thread A J Stiles
On Friday 14 Feb 2014, Jerry Geis wrote:
 I believe I am running an AGI (to put users in a conf) before the
 confbridge is built. So the users are not really get in the conf...
 
 exten X,1,run agi to put users in conf
 exten X,n,ConfBridge()
 
 How do I have in the dial plan ConfBridge() and someplace
 run an AGI that brings the users I want into that Conf.
 
 I cannot delay in the AGI and wait for the conf because
 the conf is not built until I return from the AGI...
 
 Any thoughts?
 
 Thanks,
 
 Jerry


Make your AGI script fork itself; have the child process detach, and the 
parent process exit.  Then, the AGI call will return quickly to the dialplan; 
and meanwhile, the script can continue in the background at its own leisure.


Example code  (Perl)  follows:


#!/usr/bin/perl -w
use strict;
use Asterisk::AGI;

my $child_pid;

my $AGI = new Asterisk::AGI;
my %params = $AGI-ReadParse();

$SIG{CHLD} = IGNORE;

if ($child_pid = fork) {
#  This is executed in the parent process
exit;
}
elsif (defined $child_pid) {
#  This is executed in the child process
close STDIN;
close STDOUT;
close STDERR;
#  Now we are detached

#
#  This is where we do the funky stuff
#

exit;
}
else {
#  Oh, s#!t
die Could not fork: $!;
};
#  We should never, ever get here
exit;




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[asterisk-users] Dialer software for Asterisk...

2014-02-14 Thread Carlos Chavez
I have a customer with a more or less unique need.  Right now we 
are using Wombat as a dialer software so they can contact clients for QA 
purposes.  Everything is working very well and their contact center 
productivity is way up from the old manual dialing method.


The only thing we are having a problem with is that they have up to 
5 phone numbers to contact a single customer.  Obviously we cannot load 
all numbers into the dialer because we do not want to contact the same 
customer 5 times.  Does anyone know of a dialer for Asterisk that can 
take several phone numbers for the same contact and if any of those 
answers it will not try the other numbers?  Most of the dialers I have 
looked at cannot relate information for different numbers so there is no 
way to tell if you have already contacted a specific customer with a 
different number.


I really do not want to develop a new dialer software (well, while 
the dialer is not that difficult the interfaces, reports and backends 
are a pain to maintain).  Anyone know of a commercial or open source 
software that can handle this kind of dialing?


--
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez
+52 (55)9116-91161


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Re: [asterisk-users] Dialer software for Asterisk...

2014-02-14 Thread Mitul Limbani
Have a look at vicidial it has alternate number dialing capability.

Mituo

On Saturday, February 15, 2014, Carlos Chavez cur...@telecomabmex.com
wrote:

 I have a customer with a more or less unique need.  Right now we are
 using Wombat as a dialer software so they can contact clients for QA
 purposes.  Everything is working very well and their contact center
 productivity is way up from the old manual dialing method.

 The only thing we are having a problem with is that they have up to 5
 phone numbers to contact a single customer.  Obviously we cannot load all
 numbers into the dialer because we do not want to contact the same customer
 5 times.  Does anyone know of a dialer for Asterisk that can take several
 phone numbers for the same contact and if any of those answers it will not
 try the other numbers?  Most of the dialers I have looked at cannot relate
 information for different numbers so there is no way to tell if you have
 already contacted a specific customer with a different number.

 I really do not want to develop a new dialer software (well, while the
 dialer is not that difficult the interfaces, reports and backends are a
 pain to maintain).  Anyone know of a commercial or open source software
 that can handle this kind of dialing?

 --
 Telecomunicaciones Abiertas de México S.A. de C.V.
 Carlos Chávez
 +52 (55)9116-91161


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Regards,
Mitul Limbani,
Chief Architech  Founder,
Enterux Solutions Pvt. Ltd.
110 Reena Complex, Opp. Nathani Steel,
Vidyavihar (W), Mumbai - 400 086. India
http://www.enterux.com/
http://www.entvoice.com/
email: mi...@enterux.in
DID: +91-22-71967196
Cell: +91-9820332422
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[asterisk-users] Changing gateway address

2014-02-14 Thread Dave Swangler
Hello,
 
I inherited an Asterix phone system. I am well versed in Windows based 
platforms but have zero experience in Linux and Asterix, no make matters worse 
I have no documentation on this system. I had to change the entire networks 
gateway address for various reasons but now the Asterix system will not send 
messages via email. I think it is because of the gateway change. How do I 
change the gateway address? Is this product something I could contract out to 
have remote support?  Thanks,
 
Dave
 
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Re: [asterisk-users] Changing gateway address

2014-02-14 Thread Paul Belanger
On Fri, Feb 14, 2014 at 5:40 PM, Dave Swangler ctit...@live.com wrote:
 Hello,

 I inherited an Asterix phone system. I am well versed in Windows based
 platforms but have zero experience in Linux and Asterix, no make matters
 worse I have no documentation on this system. I had to change the entire
 networks gateway address for various reasons but now the Asterix system will
 not send messages via email. I think it is because of the gateway change.
 How do I change the gateway address? Is this product something I could
 contract out to have remote support?  Thanks,

What you describe is more of a Linux support issue then specific to
Asterisk.  Depending on your OS, will dictate how to change your
gateway.

check /etc/network/inferfaces if you are ubuntu / debian.

-- 
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Github: https://github.com/pabelanger | Twitter: https://twitter.com/pabelanger

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