So far this issue has effected 2 people. John and Dave. If there were 10's
of others I can see your point however I am not emailing 4500 users when
this is no longer an issue. It is because of people on these lists that
provide us with good feedback, input and their 2 cents, that helps us
provide
John,
I think the point Dave is making is:
They did notify all clients individually about the availability of the new
version, urging them to act immediately!
However, when they managed to release an incomplete install, they did NOT
send out a second notice to that exact same group to
The issue was corrected prior to notifying all customers, and therefore we
did not need to send out a secondary email.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy
Schmidt
Sent: Tuesday, April 17, 2007 10:18 AM
To: declude.junkmail@declude.com
David,
I normally do not put in my 2 cents worth to general discussions, but would
like to this time just to help clarify the intent, as I see it, of the original
request. Although I am a pretty avid (sp?) user of the forums/groups, I cannot
imagine EVERYONE that is on the
Andy and Dave,
I had posted to the virus list as a courtesy giving everyone on the virus
list the heads up before actually notifying all our customers. And yes I did
post to the virus list again once John had identified the issue and it was
corrected immediately, this all happened within a 25
Hi David,
Thank you for addressing the AVG problem as quickly as you did.
I also think Declude is doing a good stuff on the Virus and Spam lists and I
have no problem how yesterday's communication was handled on the virus list.
However, I thought I had received a direct HTML formatted customer
Andy,
Thank you. That was exactly my point, only you said it much better than I did.
-d
- Original Message -
From: Andy Schmidt
To: declude.junkmail@declude.com
Sent: Tuesday, April 17, 2007 9:28 AM
Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS
My only two cents on this:
If I were David Barker I would have:
- Pulled out the bad package
- Rolled a new package (with an incremented version number) with the
missing DLL, tested the package succesfully and posted it to the website
for downloaded
- Checked my shopping cart or web logs and
- Pulled out the bad package
Did this.
- Rolled a new package (with an incremented version number) with the
missing DLL, tested the package successfully and posted it to the website
for downloaded
Did this although no need for an incremented version number as it was not
related to declude but
Hi David-
I'm glad that there we just two of us affected by this problem. Not so glad
that I was one of the two, but somebody had to be there. :-(
Anyway, so we are totally clear, here's the timeline as I experienced it. I
do not subscribe to the AVG list, so I did not receive the prior
Dave,
I agree with you however:
Don't send out a release after hours and then put the phones on voice
mail.
If I waited until today that would have been the topic of discussion.
Put the support phone number right in the pop-up. Maybe even a special
phone number, since anyone who sees that
David,
I'm pretty much with Andrew on this, but I generally appreciate the
speed of your response and the fact that you are willing to own up to
your mistakes.
I don't ever expect anything to be mistake free, but I have a suggestion
that would seem to make sense and help you to avoid
Hi David-
Thanks, I may do that!
On the phone issue, maybe having somebody there to answer the phones if you
do have to release after 5PM would be a good idea.
-d
- Original Message -
From: David Barker [EMAIL PROTECTED]
To: declude.junkmail@declude.com
Sent: Tuesday, April 17,
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